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Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (677 ratings)

Frequently Asked Questions

Q: What is a reasonable time to expect for my order to arrive?

A: All orders ship within 72 hours (3 business days). From the day your order is confirmed, it will take 3-4 days on average for Expedited Priority Mail, 5-7 days on average for 1st Class, 12-14 on average for Media Mail. Please note, these shipping times are NOT guaranteed by us or by USPS. They are estimates only and will vary depending on post office efficiency.

 

Q: How do you ensure that my shipment will arrive safely?

A: We make sure that your package is packed securely and will arrive to you intact. Our experience shows that 99.9% of orders arrive with no problems through the system we use. IF, for ANY REASON, your order does not arrive in the condition you expected, PLEASE CONTACT US IMMEDIATELY through email contact link on the original order form. We will resolve the matter to your satisfaction.

 

Q: Do you expedite orders?

A: Most items we sell in our store will have an option for "expedited shipment" when you checkout. Some heavier items are not eligible for expedited shipping. When you choose expedited shipping, your order gets placed ahead of all non-expedited orders in our shipping cue and receives preferred handling.

 

Q: What if I have questions or concerns about my order?

A: Please contact us through email immediately. We are happy to assist you with your order and will usually answer all questions within 48 hours. The contact link should be available on the order details page.

Q: What is your return policy?

A: Please see below for information regarding returns:

RETURNS POLICY:

BRAND NEW ITEMS purchased from us that are opened (e.g., removed from manufacturer's shrinkwrap or broken seal), are subject to withholding of up to 50% of their item price due to now being in a different condition as a result of a buyer having opened the product (same as Amazon's policy regarding opened media items).

USED ITEMS can only be returned within 7 days of purchase. Buyer needs to contact us immediately after receiving an item. Used Items can only be returned if the item was received in a condition that is different from what was described in the seller comments information for that item.

Buyer pays return shipping on any items that need be returned. A re-stocking fee of up to 20% of the item price applies to any used items returned after 1-week window (buyer must return an item within 7 days of receiving it). A re-stocking fee of up to 20% applies to any New items that have been returned after 1-week window (buyer must return an item within 7 days of receiving it).

Refunds associated with any product, are subject to withholding of shipping fees that were paid for that item, and are at the discretion of the seller.

Video Games Exchange - Details

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    About Video Games Exchange

    Hello, All orders ship within 72 hours, except weekends (Saturday & Sunday) and holidays. Expedited orders ship via Priority Mail, but will still need 48 hours for processing. If you have any questions or concerns about your order, please email us through "contact seller" link on the actual order page.

    Welcome to our store "VIDEO GAMES EXCHANGE!" -

    We offer an ever-expanding selection of video games for ALL Current and Vintage systems:

    Nintendo (Nes, Snes, N64, GameCube, Wii, handhelds)

    Sega (Genesis, Game Gear, Dreamcast)

    Xbox (Original, 360)

    Sony (PS1, PS2, PS3, handhelds)

    PC Games*
    Macintosh Games**

    For any sales related issues or questions, please contact us.


    We ship FAST and ON TIME with special emphasis on YOU - The Customer !

    Our products are always described accurately: (Please see the COMMENTS section under our seller logo for specific information about a particular product). 

    Video Games Exchange is committed to your satisfaction and we treat you right!

    This is THE PLACE to buy video games, with over 5,000 in stock inventory and growing!

    Purchase from Video Games Exchange and you'll be a valued customer for life!

    * Please make sure that the Windows game you purchase from us is compatible with your computer.  A PC game compatible on one system (Windows XP) will NOT play on (Windows 7). Make sure you know which system you have AND which system the game uses that you are buying. We CANNOT guarantee any purchases that are NOT COMPATIBLE with the operating system your computer uses.

    ** Please  make sure that the MAC game you purchase from us is compatible with your Mac operating system. Make sure you know which MAC OS you have AND which system the game uses that you are buying. We CANNOT guarantee any purchases that are NOT COMPATIBLE with the operating sytem your computer uses.

    RETURNS POLICY:

    BRAND NEW games purchased from us that are opened, are not eligible for returns.

    USED ITEMS can only be returned within 7 days of purchase. Buyer needs to contact us immediately after receiving an item. Used Items can only be returned if the item was received in a condition that is different from what was described in the seller comments information for that item.

    Buyer pays return shipping on any items that need be returned. A re-stocking fee of up to 50% applies to any new items that have been opened and therefore are now in a different condition due to buyer having opened the product.

    Refunds associated with any product, are subject to withholding of shipping fees that were paid for that item, and are at the discretion of the seller.

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    Video Games Exchange Shipping Rates

    We ship all orders within 72 hours (excluding Holidays and weekends). All orders ship via US Postal Service. Note: The US post office is not opened on Saturdays or Sundays. All orders placed on a Thursday will ship within two business days (i.e. Friday, Monday) on Mondays. Please allow 7 days for delivery for 1st Class orders, 3-4 days for delivery of Priority (Expedited) orders and 12-14 days for Media Mail/Parcel Post orders.

    International buyers, please allow 2-3 weeks for delivery of your order (Europe, Canada), 3-4 weeks for delivery (Asia, South America).

    Most items in our store are available for expedited shipping, and will have that option available at checkout.

    We ship everywhere in the world! APO/FPO/PO Boxes in USA, and Worldwide. Orders to these locations take 3-4 weeks to arrive.

    Shipping times ARE NOT GUARANTEED. Once we ship an order, amazon sends the buyer and email, and the order is handled by the US Post office that same day. It is out of our hands and handled by the post office. Delivery times will depend on the speed of both the California USPS and your local postal service delivery and is not determined by us the seller. Orders may be delayed due to busy holiday season (Christmas), inclement weather (Winter season, especially East Coast shipments), or variable transit times between buyer and seller.

    Please note: Expedited Orders are shipped via USPS Priority Mail and speed up the process of delivery.

    ANY QUESTIONS? Please contact us through the "contact seller" link on the order form. Please email us BEFORE leaving any feedback, and with any questions or concerns, in order for us to help you with your order. Thank You. Video Games Exchange.  


    Listed below are shipping details for Video Games Exchange, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$6.99
    Continental US PO BoxETA3 - 5 business days1 - 3 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$6.99
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$6.99
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$6.99
    US Protectorates StreetETA4 - 8 business days2 - 4 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$6.99
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$6.99
    APO/FPO StreetETA18 - 32 business days8 - 16 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$8.99
    APO/FPO PO BoxETA18 - 32 business days8 - 16 business days
     per Item$2.00$4.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.99$8.99
    CanadaETA5 - 10 business days2 - 4 business days
     per Item$6.00$10.00
     per Weight (lbs)$0.00$0.00
     per Shipment$11.99$32.95
    EuropeETA10 - 20 business days2 - 4 business days
     per Item$8.00$10.00
     per Weight (lbs)$0.00$0.00
     per Shipment$11.99$36.95
    AsiaETA10 - 16 business days2 - 5 business days
     per Item$8.00$10.00
     per Weight (lbs)$0.00$0.00
     per Shipment$14.99$36.95
    Outside US, Eur., CA, AsiaETA---2 - 5 business days
     per Item---$10.00
     per Weight (lbs)---$0.00
     per Shipment---$39.95


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Video Games Exchange Shipping Policies

    We ship all orders within 72 hours (excluding Holidays and weekends). All orders ship via US Postal Service. Note: The US post office is not opened on Saturdays or Sundays. All orders placed on a Thursday will ship within two business days (i.e. Friday, Monday) on Mondays. Please allow 7 days for delivery for 1st Class orders, 3-4 days for delivery of Priority (Expedited) orders and 12-14 days for Media Mail/Parcel Post orders.

    International buyers, please allow 2-3 weeks for delivery of your order (Europe, Canada), 3-4 weeks for delivery (Asia, South America).

    Most items in our store are available for expedited shipping, and will have that option available at checkout.

    We ship everywhere in the world! APO/FPO/PO Boxes in USA, and Worldwide. Orders to these locations take 3-4 weeks to arrive.

    Shipping times ARE NOT GUARANTEED. Once we ship an order, amazon sends the buyer and email, and the order is handled by the US Post office that same day. It is out of our hands and handled by the post office. Delivery times will depend on the speed of both the California USPS and your local postal service delivery and is not determined by us the seller. Orders may be delayed due to busy holiday season (Christmas), inclement weather (Winter season, especially East Coast shipments), or variable transit times between buyer and seller.

    Please note: Expedited Orders are shipped via USPS Priority Mail and speed up the process of delivery.

    ANY QUESTIONS? Please contact us through the "contact seller" link on the order form. Please email us BEFORE leaving any feedback, and with any questions or concerns, in order for us to help you with your order. Thank You. Video Games Exchange.  

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    Video Games Exchange Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Video Games Exchange through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Video Games Exchange may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Video Games Exchange through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Video Games Exchange with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Video Games Exchange's Privacy Policy.

    Privacy Practices

    Video Games Exchange values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Video Games Exchange to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.