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BisonOffice - Details

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    About BisonOffice

    BisonOffice is a leading retailer in office supplies that prides itself on offering competitive prices without compromising quality. With an inventory of over 50,000 discounted products your company depends on, BisonOffice is truly a one-stop shop for everything you need to keep productivity high and give your business a competitive edge.

    At BisonOffice, nothing is beyond our inventory when it comes to keeping your office fully stocked. We offer office supplies, office furniture and maintenance and break room necessities from top-selling brands like 3M, HP, Bic, Canon and even Starbucks.

    How can we offer such great discounts on office supplies? We place value in building and maintaining strong relationships with our suppliers. These relationships along with continuous industry research and competitor price comparisons allow us to provide our customers with the best deals on the highest quality office supplies the market has to offer.

    We recognize that our customers are the heart of BisonOffice and that is why we treat each and every customer as if they were our only customer. Our goal is to provide the highest level of customer service and overall satisfaction. We encourage you to contact us via email or telephone 1-800-893-4091 (MON-FRI 9am-6pm CST) if we can assist you in any way.

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    BisonOffice Shipping Rates

    The shipping charge for all items is calculated based on individual items weight, packaging size, handling process and it is listed next to each product


    Listed below are shipping details for BisonOffice, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.00$0.00
     per Shipment$4.49$6.49


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    BisonOffice Shipping Policies

    SHIPPING COST


    The shipping charge for all items is calculated based on individual items weight, packaging size, handling process and it is listed next to each product

    SHIPPING TIME

    Most of our products are shipped via UPS ground. 95% of orders placed by 1pm in your shipping address time zone will be delivered by the next business day. Delivery dates are based on in-stock availability of an item in a warehouse near your location. Items not available in the closest warehouse will ship from the next closest one and will possibly affect delivery time. Please note transit times do not include weekends and deliveries only occur on business days.

    Freight items will generally be delivered within 3-8 business days barring any unforeseen delays. You will be contacted by Common Carrier to arrange a window of time for delivery (please make sure the phone number you specified in order is correct and you can answer it during reasonable hours).

    SHIPPING TERRITORY

    BisonOffice.com ships only within contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses and international.

    RECEIVING A PACKAGE

    If you have not received your order within 3 business days, please contact us. 
    You have 7 days to report damaged, defective, missing or wrong items from the date of the order.

    If for some reason you refused a package during delivery or provided wrong address details (e.g. suite/apt number, phone number with no answer or any other information that is missing) your order will be returned to us and you will not be eligible for a full refund(actual shipping and return shipping charges with restocking fee will apply).

    Freight item deliveries are "curbside" delivery only, meaning that the carrier delivers items to the curb. You will be responsible for moving your furniture into your home or business. If your business has a dock access to accommodate the trailer, the delivery will be made to the dock.

    Products may be shipped separately from different warehouses and arrive at different times.

    BisonOffice is not responsible for lost items due to wrong address provided.

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    BisonOffice Tax Information

    In accordance with current law, BisonOffice is required to collect sales tax on all orders delivered within Illinois and California at the prevailing rate of sales tax in each location. 

    Tax exempt organizations located in Illinois and California must send a copy of their tax exempt certificate by email to BisonOffice at the time the order is placed to avoid sales tax charges. Upon the receipt of this information we will remove all tax charges from the purchase.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide BisonOffice with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to BisonOffice's Privacy Policy.

    Privacy Practices

    BisonOffice values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact BisonOffice to get information about any additional policies that may apply:

    Contact this seller Phone: 1-800-893-4091

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page RETURN INFORMATION

    RETURN PERIOD & CONDITIONS

    You have 30 days to return any unwanted items from the date of the order. If you ordered an incorrect item or changed your mind about an item you will not be eligible for a full refund (actual shipping charge with restocking fee will apply). 
    You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for refund or returned to sender.

    You have 7 days to report damaged, defective, missing or wrong items from the date of the order. If there is an error on our part, we will arrange for the merchandise to be picked up and returned to us by issuing a UPS CALL TAG at our expense. We will replace the item or apply a full refund to your account.

    NON-RETURNABLE ITEMS

    Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items:

    • Dated products such as: calendars, appointment books and organizers, desk and desk pad calendars, and wall calendars and planners;
    • All toner cartridges;
    • Hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper);
    • Opened computer software;
    • Some electronic items;

    These products will only be accepted in the event of a manufacturer's defect or an error on our part.

    RETURN PROCESS

    No returns will be accepted without Return Authorization (RMA) number.

    To obtain an RMA number with return address, please contact us and provide the following information:

    1. Your name and e-mail address
    2. Order number
    3. Item(s) and quantity you wish to return
    4. Reason for return
    5. Would you like item(s) to be reshipped or refunded

    We will e-mail you return instructions, including an RMA number and return address within 24 hours of receiving your request. Please note that RMA number will expire after 7 days.

    Items to be returned must be 100% intact, in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

    Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.

    To process your refund we require a return tracking number as a proof of delivery. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.

    Please allow up to 14 business days for our warehouse to process your returned merchandise.

    REFUNDS

    Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, then only that actual credit card will receive the credit for the refund. We cannot refund to credit card B, send a check or return to a different account.

    All types of refunds may take up to 14 business days to be processed.

    WARRANTY

    All our products are warrantied by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer. For help or information contacting a manufacturer, please contact us.

  • Top of Page CANCELLATIONS

    Due to our commitment to process orders quickly and provide a speedy delivery, once the checkout process is complete our warehouse is immediately notified to pick up the order and prepare it for the shipment. Because of this we do not accept any cancelations.

    If for some reason you refused a package during delivery or provided wrong address details (e.g. suite/apt number, phone number with no answer or any other information that is missing) your order will be returned to us and you will not be eligible for a full refund (actual shipping and return shipping charges with restocking fee will apply).

  • Top of Page ORDERING

    All products from BisonOffice are in stock unless marked otherwise. However, stock quantities are not updated in real time. Please note that we cannot guarantee delivery on low stock items, even if the item was in stock during order placement. We process your order as soon as it's placed and on a first come first served basis.

    You can always view the exact shipping and product total before confirmation. Have a question about your total? Just give us a call or send us an email and we'd be happy to clear up your concerns before you submit your order.

    TAX may apply.

    Despite our best efforts, on rare occasions items on AMAZON website are posted with inaccurate product descriptions. If you have any doubt on the product quantity or product itself, please contact us before purchasing. Product pictures may vary from actual product you will receive (especially when new item versions are introduced).