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Harmony Direct - Details
For questions regarding products, order delivery, or returns, please contact Harmony Direct Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Harmony Direct
Harmony Direct is committed to providing each customer with the highest standard of customer service.
All returns require an RA#.
All sales are final. However, for consumer satisfaction,
we will be glad to help, as our goal is to keep our customers satisfied. Please see conditions below:
RETURNS OF NEW UNWANTED ITEMS:
You may return any new, unopened factory-sealed merchandise within 14 days of your purchase date. You will be issued a credit by Amazon less actual shipping charges as well as a 20% restocking fee. You will not be issued a credit for the actual shipping costs.You may ship this item back to us on your own via UPS Ground Insured. Or we can provide you with a label and we will deduct the cost from your refund.
Opened items that cannot be resold as new, so it will be discarded with no refund. Returns missing content are subject to the cost of item replacement + a 30% restock fee.
Refused shipments are subject to a 20% restock fee, plus original shipping costs.
RETURNS OF MIS-SHIPMENTS OR OUR ERRORS:
WILL BE ISSUED A FULL REFUND INCLUDING SHIPPING CHARGES BOTH WAYS.
RETURNS OF DEFECTIVE ITEMS:
Since all our items listed as new are Brand New Factory Sealed, they should be covered under manufacturers warranty. If however, you prefer to return it, it must be done within 14 days of your purchase date, and we will issue you a full refund. Sorry shipping and handling charges are non refundable.
You may ship this item back to us on your own via UPS Ground Insured. Or we can provide you with a label and we will deduct the cost from your refund. Merchandise found to be non-defective will be subject to a 20% restocking fee. Additional fees may be assessed for missing factory supplied hardware & packaging, where there is excessive wear & tear or damaged packaging.
Any holiday items are not returnable after holiday.
All our products listed as new are BRAND NEW-FACTORY SEALED unless otherwise specified. However for manufacturers warranty regulations please contact them before purchasing.
Sorry we do not ship to APO/FPO/DPO/PO BOX, PR, HI or AK
For any further information or post sale assistance please feel free to contact us, since customer satisfaction is our ultimate goal.
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Shipping Rates & Delivery Estimates
Seller Shipping Times & Rates
When you purchase a new, refurbished, used, or collectible item from a seller at Amazon Marketplace, you pay immediately, online. Included in your payment is a pre-calculated fee for shipping.
- Seller Shipping Times
- Seller Shipping Rates
- Placing Orders from Outside the United States
- How Our Rates Are Calculated
Marketplace Shipping Times
Most sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below unless otherwise noted in the seller's policies.
- Domestic Standard: 3 - 5 or 4 - 14 business days after shipment, depending on the seller's settings
- Domestic Expedited: 1 - 3 or 2 - 6 business days after shipment, depending on the seller's settings
- Domestic Two-Day: 2 business days after shipment
- Domestic One-Day: 1 business day after shipment
- International Standard: 3 - 6 weeks (may take longer due to customs delays)
- International Expedited: 3 - 7 business days (may take longer due to customs delays)
Seller shipping times are not guaranteed and the actual performance varies by seller.
Should you have any questions about your shipment, please contact the seller directly.
Seller Shipping Rates
Your shipping fees when buying items from a seller on Amazon.com depend on the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items from a seller may result in multiple shipping charges.
For buyers within the United States, shipping charges and options vary according to the product being purchased, and are listed in the chart below unless otherwise noted in the seller's policies.
(4 - 14 business days**)
(2 - 6 business days**)
(2 business days)
(1 business day)
Books $3.99 $6.99 $14.95 $19.99 CDs, Cassettes, Vinyl $3.99 $6.19 $14.95 $19.99 VHS Videotapes $3.99 $6.19 $14.95 $19.99 DVDs $3.99 $6.19 $14.95 $19.99 Video Games $3.99 $6.99 Not available Not available Software & Computer Games $3.99 $6.99 Not available Not available Camera & Photo $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Tools & Hardware $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Kitchen & Housewares $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Computer $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Outdoor Living $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Electronics $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Sports & Outdoors $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Cell Phones & Service $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Musical Instruments $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Office Products $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Toy & Baby $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available Everything Else $4.49 + $0.50/lb. $6.49 + $0.99/lb. Not available Not available
Shipping charges for media products (Books, CD's, DVD and VHS) delivered outside of the United States are listed in the chart below. Shipping charges for non-media products delivered outside the United States are set by the sellers themselves. Please see the rates posted in the seller's shipping policies.
(3 - 6 weeks)
(3 - 7 business days)
Books $16.95 up to 1 lb.
$24.95 over 1 lb.
$46.50 CDs, Cassettes, Vinyl $14.95 $46.50 VHS Videotapes $14.95 $46.50 DVDs $14.95 $46.50
* Includes APO, FPO, and U.S. Protectorate addresses.
** Some sellers offer reduced transit times when shipping orders. Please see the seller's policies for more information.
Note: Buyers outside the U.S. cannot purchase the following types of items from sellers: video games, toy and baby items, electronics, cameras and photo items, tools and hardware, kitchenware and housewares, sporting goods and outdoor equipment, software, and computers.
Seller orders can only be placed from international locations if the buyer is in a supported country (see the list below). International Standard shipping is the only ship option available for seller orders fulfilled by Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates Puerto Rico, U.S. Virgin Islands, U.S. Minor Outlying Islands, Guam, American Samoa and Northern Mariana Islands APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (England, Northern Ireland, Scotland, and Wales) Asia China, Hong Kong, India, Israel, Japan, French Polynesia, Marshall Islands, Micronesia, New Caledonia, New Zealand, Palau, Singapore, South Korea Australia Australia Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Mexico, South Africa
How Our Rates Are Calculated
Amazon.com charges buyers a flat rate for shipping seller orders, and passes the funds to the seller to offset the costs of packaging and labor, as well as the actual postage required.
The credit given to a seller will usually closely match what the seller pays to ship the item, using the option that you have chosen (i.e. Domestic Standard, Domestic Expedited, etc.).
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Harmony Direct values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Harmony Direct to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.