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Frequently Asked Questions
What can I buy from onSale?
Youâ€™ll find a wide selection of consumer electronics, notebooks, desktops, netbooks, and all the accessories and peripherals to go with them. From PC components, personal home electronics to gaming consoles like Wii and XBOX, we have everything to satisfy the entire household!
Is there any advantage buying from onSale?
Our close relationships with a myriad of companies in the computer and consumer electronics industry allow us to negotiate incredible exclusive deals and pricing on hundreds of state-of-the-art products. We pass these deals on to you with special prices, value savings, free bonuses and exclusive bundles you wonâ€™t find anywhere else!
Do you also carry professional products?
We offer thousands of in-stock products and access through our vast network to over 125,000 unique products. We are a top tier strategic partner for the worldâ€™s leading computer and consumer electronics brands, including Apple, Acer, Canon, Garmin, HP, Lexmark, Logitech, Magellan, Microsoft, Lenovo, Nintendo, Samsung, Sony, TomTom, Toshiba, Western Digital & more.
Do you ship outside U.S.?
International orders are taken over the phone only. Please call 1-888-760-0300 for rates, restrictions and other special arrangements for your orders. Please note that many products' warranties do not provide coverage outside the U.S., and some products may not be exported due to manufacturers' restrictions or U.S. laws. onSale makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.Orders for shipment outside the U.S. are subject to higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds, by a cashier's check drawn on a U.S. bank or by wire transfer.
Do you charge sales tax?
Any sales, use or other applicable tax is based on the location to which the order is shipped.
Can I change my order?
Amazon processes your order and then sends it to onSale for fulfillment. Depending upon what stage the order is in we may be able to make minor modifications. However, we encourage you to contact Amazon first. For order modification, please contact (888) 760-0300 or send us an email at firstname.lastname@example.org.
How can I return a product?
Please contact onSale at (888) 760-0300 within 15 days of purchase for a Return Authorization (RA) number before returning your product to onSale. No returns of any type will be accepted without a RA number.
onSale - Details
For questions regarding products, order delivery, or returns, please contact onSale Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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OnSale is a wholly-owned subsidiary of PCM, established in 1987. With annual sales over $1 billion, we are publicly traded on the NASDAQ stock exchange (NASDAQ: PCMI).
OnSale is dedicated to customer satisfaction. We provide a standard of customer service you have come to expect from Amazon.com and its marketplace vendors.OnSale offers great deals and rapid response delivery on a wide selection of brand new notebooks, desktops, software, accessories and peripherals like storage, monitors, routers and more. All products are fully backed by authorized manufacturer warranties. We also offer low prices on manufacturer certified refurbished products.
OnSale has achieved the highest level of technical certification and sales authorizations from the world's most important technology companies, including HP, Apple, Cisco, Microsoft, and many more. We have the technical expertise on both Windows and Mac platforms to configure your machine according to your requirements.Prices & Availability: Due to the fast-moving nature of the industry, prices and availability are subject to change without notice. OnSale is unable to issue price adjustments due to manufacturer price changes after date of original sale. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. Please understand, in most cases OnSale is unable to fulfill orders to freight forwarders, to outside the continental US or to other resellers.
Typographic, Photographic and Technical Errors: Although we do our best to achieve 100% accuracy, occasionally errors/inaccuracies do occur. If you encounter any error/inaccuracy, please inform us so it can be corrected. Products and packaging depicted may differ from stock available at time of shipment. We reserve the right to substitute equivalent items. If an error is made and a product is listed at an erroneous price, OnSale may, at its discretion, refuse or cancel any orders placed at the incorrect price. If an order has been confirmed and charged to your credit card at the incorrect price, OnSale shall have the right to immediately issue a credit in the amount of the incorrect price.
Additional Information: If you purchase items for export, you must obtain from the Federal government certain export documentation. Terms of OnSale's agreements with numerous vendors forbid us from exporting product. Some products are not available for sale to schools. All trademarks and registered trademarks are used to benefit and without intent to infringe on the mark holder.
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onSale Shipping Rates
Listed below are shipping details for onSale, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $0.70 $2.00 $2.25 $3.00 per Shipment $3.28 $8.24 $9.99 $11.99
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
onSale makes every effort to get your order to you as soon as possible. In some instances there might be a delay till the order gets transferred to onsale due to Amazon's credit card verification system. This might cause your order to be processed the next shipping day. Please take this into consideration when you place your order.
onSale policies are subject to change without notice. We do our best to ship all orders as rapidly and accurately as possible. However, onSale is not liable for late or delayed shipments or system failures. Title to items being purchased passes from onSale to purchaser at the time of shipping.
Order-cut off Times & Delivery
Each order must be credit approved and transmitted to the shipping warehouse before the cutoff time of that warehouse location. Same-day shipping cutoff times vary by warehouse location and may range from 2:00pm EST to as late as 10:00pm EST. If you need further verification regarding your order, please call us at (888) 760-0300 or email us at email@example.com. Orders placed and/or credit approved later than the applicable warehouse cutoff time will ship the next business day. Orders placed and credit approved anytime Sunday for in-stock items will ship on the following Monday.
At onSale we strive to ship your order as quickly as possible. However, because of inventory, shipping, and matters outside of our control, our statements as to usual shipping times are not guarantees or promises that a product will ship on a specific day. If you wish to find out the expected date of shipment on a particular item or order, please call us at (888) 760-0300 or email us at firstname.lastname@example.org for more information.
Title Risk of Loss
Title to items being purchased passes from onSale to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. onSale will not incur any forwarding costs on shipments. onSale shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events outside the reasonable control of onSale.
Problems with your Shipment
If you paid for expedited shipping and did not receive your package on time, please contact onSale Customer Support at (888) 760-0300 or email us at email@example.com.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact onSale Customer Support at (888) 760-0300 or email us at firstname.lastname@example.org.
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Oklahoma Sales Tax Information
- OnSale is not required, and does not collect Oklahoma sales or use tax;
- The purchase is subject to Oklahoma use tax unless it is specifically exempt from taxation;
- The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means;
- The State of Oklahoma requires Oklahoma purchasers to report all purchases that were not taxed and pay tax on those purchases. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return. [Form 21-1]; and
- The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.
South Dakota Sales Tax Information
- OnSale is not required, and does not collect South Dakota sales or use tax;
- The purchase is subject to South Dakota use tax unless it is specifically exempt from taxation;
- The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means;
- The state requires each South Dakota purchaser to report any purchase that was not taxed and pay tax on the purchase, and the tax may be reported and paid on the South Dakota use tax form;
- The use tax form and corresponding instructions are available on the South Dakota Department of Revenue and Regulation website, //www.state.sd.us/drr2/businesstax/forms/forms.htm
Vermont Sales Tax Information
- As a non-collecting retailer OnSale is not required and does not collect Vermont sales tax;
- The purchase is subject to state use tax unless it is specifically exempt from taxation;
- The purchase is not exempt merely because the purchase is made over the Internet, by catalog, or by other remote means;
- The state requires each Vermont purchaser to report any purchase that was not taxed and to pay tax on the purchase, The tax may be reported and paid on the Vermont use tax form; and
- The use tax form and corresponding instructions are available on the department of taxes website (The website URL for this information is www.state.vt.us/tax/usetax).
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
If you do not agree to the terms of this Policy, you should not use the Site. We reserve the right to update or modify this Policy from time to time, and such changes to the Policy will be effective immediately; therefore please bookmark this page and review it periodically to assure familiarity with the most current version of the Policy. You can tell if the Policy has been updated since you last reviewed it by checking the "Last Revised" date at the beginning of the Policy.
This Policy is the sole authorized statement of onSale's practices with respect to the online collection of personally identifiable information and the usage of such information. Any summaries of this Policy generated by third party software or otherwise (for example, in connection with the "Platform for Privacy Preferences" or "P3P") shall have no legal effect, are in no way binding upon onSale, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.
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Returns and Refunds
Purchases of consumer electronics, computers, peripherals and software are subject to manufacturer restrictions. For information regarding manufacturer's warranties, call us at 1-888-760-0300.
Product purchased at eCOST is backed by the product's manufacturer's warranty first and foremost. Software and consumables such as DVD blank media. ink, toner, staples, pens, etc. will not be taken back for any reason. eCOST will assist the customers whenever possible in order to reach a level of satisfaction with the manufacturers policies.
Apple Products: Apple products are non-returnable. Apple offers a one year product warranty. Call 1-800-275-2273 to receive warranty service. If Apple is unable to solve the problem via phone, they will dispatch a replacement via Airborne Express or will direct you to the closest Apple service center.
Other Non-Returnable Products: Other manufacturers also disallow product returns (not all inclusive) to onSale, these are: 3Com, Compaq, Cisco, IBM, Intel, HP, Toshiba, Adobe, Quark, Lenovo and Sony (other manufacturers may apply to this list). Contact these manufacturers directly regarding return/ replacement. Contact us for the latest information or if you would like to obtain copies of manufacturers' warranties prior to purchase.
Television Returns: Inspect TV for damage if shipper is still present. If you discover any damage, refuse delivery. You will receive refund of purchase price, shipping/handling fees and sales taxes (if any). You must sign the shipper's release form which acknowledges this return policy.
If, after delivery, and TV does not work, all returns, in-house servicing and/or warranty repairs are handled by manufacturer. TVs 27 inch€ť or larger cannot be returned to onSale.
Software Returns: Opened software is not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. Licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of same title.
Damaged Shipments: If shipment arrives damaged: Note damage on carrier's delivery record. Save merchandise in original box and notify onSale to arrange for a carrier inspection and pick up of damaged product. If you do not notify onSale within 30 days of delivery, regular return policy will override any claim of damage, and your purchase(s) will fall under current manufacturer restrictions.
Defective non-software products: Certain products (excluding Apple and manufacturers above) may be approved for return by our technical support group, after support from original manufacturer is received Return must be 100% complete, in original condition, packaging, manuals, registration card(s) and software.
How to return a product?: Please contact onSale within 30 days of purchase for a Return Authorization (RA) number before returning product. No returns will be accepted without a RA number.
Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are responsibility of customer. onSale will match shipping method and pay for shipping charges on replacement products. We recommend you insure your return shipment in case of loss or damage. All refused, late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee.
Shipping Policies (Domestic): Please review our shipping policies and methods, and plan your purchases accordingly. For more details or special requirements, please call your Account Executive at (877) 888-2678.
Oversized or Overweight Shipments: Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.
Signature and Physical Address: All orders require a signature upon delivery. Therefore, a physical address is needed. We do not ship to a post office box address or hotel/motel rooms under any circumstances.
Rerouting: After shipment, packages cannot be rerouted or placed for pick through carrier hub.
Contact this seller Phone: 1-800-896-2011
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Warranty Disclaimer and Limitations on Liability: ONSALE PASSES THROUGH TO ITS CUSTOMERS ALL MANUFACTURERS WARRANTIES AND GUARANTEES THAT ARE PROVIDED FOR THE PRODUCTS IT SELLS. ONSALE MAKES NO ADDITIONAL OR INDEPENDENT WARRANTIES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ONSALE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ONSALE SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTAL (INCLUDING LOST PROFITS OR OPPORTUNITIES), OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF ONSALE FOR ALL DAMAGES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE PRODUCT. LIKEWISE, ONSALE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS CATALOG OR WEB SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. ALL MERCHANDISE IS SOLD "AS IS". PLEASE CHECK MANUFACTURER PACKAGING AND MATERIALS FOR COMPATIBILITY. ONSALE MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY MERCHANDISE SOLD. WE ARE NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LOST DATA, ETC. THIS DISCLAIMER BY ONSALE IN NO WAY AFFECTS THE TERMS OF ANY APPLICABLE MANUFACTURERS WARRANTIES OR GUARANTEES. ONSALE WILL PROVIDE COPIES OF SUCH WARRANTIES AND GUARANTEES UPON REQUEST BY CALLING (888) 760-0300 CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.