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4.7 stars over the past 12 months
4.7 stars over the past 12 months (2,408 ratings)

Frequently Asked Questions

FAQs

Can I cancel or change my order?
Once you have completed and sent your order, we unfortunately cannot cancel or alter it. Our system is designed to process orders and ship them as quickly as possible.

Do you have any store locations?
     Not anymore. Long ago in those prehistoric days before the Internet, we were a traditional brick and mortar sports retail store. Over the years though, technology has changed the game and we were quickly left with a choice; evolve like the X-Games or die off like the XFL. So, we have completely grown into an online-based retailer to serve more customers and offer a wider variety of products. We may not have any store locations anymore, but we are just as accessible and helpful by phone and email.
    
Do you have a catalog?
    No. Since we are constantly adding new products, styles and colors to our already huge inventory, and lowering prices across every category, whenever a catalog would be printed, it would immediately be obsolete and inaccurate. Instead we offer a virtual catalog through our easy-to-navigate site. But think about it. If we actually tried to ever print a full catalog you’d probably throw your back out trying to lift it. So instead we go green, save trees and electronically update our site daily.
    If you're having a hard time finding a product you’re interested in, please feel free to contact us via email or at 800-693-6368 and we’ll be happy to help you find it.
    
Do you charge sales tax?
    US tax laws stipulate that businesses only have to charge sales tax for customers in the state that the business is located. Since we’re located in Pennsylvania, those of you that live in the great Keystone State will be charged a 6% sales tax on taxable items. However, we try to keep our prices low across the board on every item to defer some of the cost of sales tax. As a local business we do as much as we can to help our fellow PA folks!
    
Can I pick my items up at the warehouse?
    Since we no longer have a traditional store front, pick-ups aren’t really common practice. We used to offer a drive-thru window to our warehouse, but after the orders for a double whopper and fries started affecting productivity, we had to close that down too.

    If you live locally (Philadelphia, PA or the surrounding areas) or happen to be passing through our way, we can definitely arrange for you to pick up your order. Give us a call at 800-693-6368, during regular business hours, Monday–Friday 8:30 AM-8:00 PM ET and Saturday 10:00 AM-5:00 PM ET, and place your order with us over the phone so we can arrange a pick-up date.
    
What do I do if I’m buying an item and sending it as a gift?
    Please make sure that you put the recipient’s address in the “Shipping Address” section when you begin the checkout process. If you are purchasing the item, make sure to put your billing address in that section. Our packing slips don’t display the prices of orders or items, so you don’t have to worry about your Mom seeing how much you really spent on her birthday present. You can even impress her with a little personalized message that we can include with the gift.

Sports Unlimited® - Details

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    About Sports Unlimited®

    Welcome to sportsunlimited.com!

    We are a family owned, full line Internet sporting goods retailer, with a central office located in Harleysville, PA.

    Founded in 1983, the company opened our signature brick and mortar store in the Plymouth Meeting mall just outside of Philadelphia. For the next twenty-five years, we served our community as an independent sporting goods retailer with a focus on outstanding customer service and product knowledge.

    As tends to happen, times and technologies change, and as the Internet began to build in popularity and usability, the family shifted its focus from traditional retail sales to website possibilities.

    In 1998, we put our catalog online and entered the .com world! Since establishing our site, Sports Unlimited has experienced exponential growth in the variety of merchandise we offer as well as in the amount of customers we serve.

    As we have moved forward and have grown in many directions, the company has always maintained our founding family values and our commitment to the local community. We work and live by the famous quote by Winston Churchill; "We make a living by what we get, but we make a life by what we give." Sports Unlimited has and continues to support Habitat for Humanity, Livestrong and many local food drives. Over the years we have also supported local schools during hard times, and recently, the company donated sporting equipment to the Carson Valley School and backpacks to underprivileged kids.

    In the sometimes impersonal world of online shopping, our goal remains to provide you with excellent customer service featuring easy website access to an outstanding variety of quality products.

    So check us out! Find us on Facebook and Twitter. Read our Blog and speak your mind about new products, sports news and other ramblings. Sign up for our email list and get updates on new gear.

    Our team of hard working, knowledgeable employees is continuously updating our site for improved usability and increased customer interaction.

    We will continue to work tirelessly to give you YOUR Gear for Every Game! That’s our promise to you!

    Thanks for stopping in!

    - The Sports Unlimited Team

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    Sports Unlimited® Shipping Rates

    We offer Free Shipping on orders over $99 (see exclusions below) shipped within the contiguous United States...that's the lower 48 to you and me. Not available for shipments to APO/FPO addresses or P.O. Boxes. Make sure to take Free Shipping into account when comparing prices. Also, NO SALES TAX unless you are ordering from PA.

    Domestic and US Military Shipping
    International Shipping

    NOTE: You must select the "Standard Shipping" option to receive the discount.

    Excluded Products include but are not limited to:

        * The Patented "Stadium Chair" and Wide "Stadium Chair"
        * Basketball Systems and Components
        * Schutt and Riddell Youth Football Helmets
        * Kayaks
        * Pool Tables
        * Ping Pong Tables
        * Foosball Tables
        * Air Hockey Tables
        * Trampolines
        * Air Mattresses
        * Free Weights - Ankle Weights, Medicine Balls, Kettle Bells, Dumbbells
        * Fitness Machines, Racks and Benches
        * Soccer Goals, Anchors and Field Equipment
        * Soccer benches, folding benches and select folding chairs
        * Lacrosse Walls and Goals
        * Sleds
        * Bodyboards
        * Volleyball Nets, Systems and Equipment
        * Horseshoe & Croquet Sets
        * Scooters and Bikes
        * Cargo Boxes
        * Bar Stools and Pub Tables
        * Tailgating Tents
        * Football Training Aids and Field Equipment
        * Track and Field Equipment
        * Beach Body Fitness items - Including DVDs and Supplements
        * Custom team orders
        * Items that state "Call to Order" or "Call For Shipping Quote"

    My order is over $99, so why am I being charged for shipping?


    We do our best to give you an array of shipping options for your orders so you can get your items as quickly as possible. At this time though, our free shipping offer for orders over $99 only applies to ground shipments within the continental US. If you chose another shipping option, or are shipping internationally, you are not eligible for free shipping.

    It may also be possible that one or more of the items in your order is not eligible for free shipping. Please check out our list of non-eligible items.

    Why is my shipping rate so high?

    Shipping costs are determined by the size and weight of the item as well as the distance it has to travel. We know this can get expensive, so we always pass discounts we receive from shipping companies directly on to you. We also work hard to keep our entire inventory priced low to help defer some of the costs of shipping.
       

    Listed below are shipping details for Sports Unlimited®, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    One-Day
    Continental US StreetETA3 - 5 business days---2 business days24 hours
     per Item$0.00---$0.00$0.00
     per Weight (lbs)$0.99---$2.50$3.50
     per Shipment$3.96---$14.99$24.99
    Alaska and Hawaii StreetETA3 - 7 business days---------
     per Item$0.00---------
     per Weight (lbs)$2.99---------
     per Shipment$14.99---------
    CanadaETA5 - 10 business days---------
     per Item$0.00---------
     per Weight (lbs)$1.49---------
     per Shipment$29.99---------
    EuropeETA10 - 20 business days2 - 4 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$5.99$9.99------
     per Shipment$32.99$59.99------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Sports Unlimited® Shipping Policies

    Shipping and Delivery


    Yes, we ship Internationally.  Currently we ship to Canada and Europe.

    Why does it cost so much to ship to Canada?

    To make the entire shipping process easier for you, we include the cost of all taxes, duties and fees in your initial shipping charge. This way you don’t have to worry about signing another check when the package shows up at your doorstep.

    Shipments to Europe

    Our shipping charges to Europe DO NOT include taxes, duties and fees, in these instances. You are responsible for these.

    Please note, that if you refuse an internationally shipped package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

    How do you ship items?

    For the most part we ship via UPS, FedEx and USPS. The method depends upon the weight, size, and location of where your package is shipping from. Large items like ping pong tables, pool tables and basketball systems just aren’t going to fit into a little brown truck, and will have to ship via trucking or freight companies.

    How long does it take to ship the item I ordered?

    Most of the items you’ll find here ship from our warehouse the business day after you’ve ordered them. Actually, if you place your order between Tuesday and Friday before noon EST, your items usually ship that day!

    Some items don’t ship that fast. On every product page you’ll see (right under the price) when that item leave our warehouse (“Leaves warehouse in 2-3 business day” for example). This indicates when it will be shipped, not when it will arrive at your door step. Shipping time depends on how far the package needs to go and how it’s shipped. If you’re not sure how long it will take to get to you, just use our handy shipping calculator located on every product page!
       
    I ordered my item with express / expedited shipping but I didn’t get it in 2 days. Why not?

    Don’t worry; it’s on its way. On the product page of your item, right under the price, is the availability of your item, i.e., when it’s going to ship from our warehouse. The shipping method you chose affects the time it takes for your order to get from our warehouse to your door step. If the product doesn’t leave our warehouse for 2 days, for example, it will take that amount of time no matter which shipping method you chose. We know that waiting for your order can be intolerable, so we get your items to you as quickly, safely and as cost-efficiently as possible!
       
    If I choose Next Day Air or 2 Day Air shipping do those days count weekends?\

    Shipping times for UPS, USPS and FedEX are only calculated by business days. In other words, if you ordered an item on Thursday, and opted for Next Day Air, then your order would ship Friday and you would receive it on Monday. We strive to ship orders placed by noon EST the same day so there is a good chance an order placed Friday, Next Day Air will be received by Monday.
        
    Do you ship to APOs?

    We do our absolute best to ship as many items as possible to APOs. There are some items on our site that, due to some shipping restrictions, can’t be delivered to an APO/FPO address. We always go the extra mile to get packages to our soldiers though. We are a proud supporter and volunteer for the Philadelphia Treats for Troops Initiative.
        
    My order shipped USPS and the tracking information is showing it was delivered but I haven’t received it yet. What do I do?

    Please contact your local post office. Provide them with your tracking number and they should be able to help you locate your package. If, for some reason, they cannot help you or if you run into any problem at all, give us a call at 800-693-6368 or send us an email and we’ll get everything situated.
        
    I’m not going to be home when my order is delivered. Do I need to sign for it?

    No, we don’t require you to sign for packages from us. Whether the package is left without a signature or not is left to the discretion of the driver.

    If the package is not left at your doorstep, there will be a note left at your door letting you know that they tried to deliver it. Depending on the item and the delivery service used, the note may give you a location where you can pick up your package.

    UPS will only make 3 attempts to deliver the item to your door before it is returned to the warehouse. If this happens and your order needs to be reshipped, you may incur additional shipping charges.
        
    Where is my order shipping from?

    Our shipping warehouse is located in Pennsylvania, not far from Philadelphia.

    Do you ship internationally?

    Definitely! Most of our products Ship Super Fast and can ship internationally to any country we deliver to. For any product that isn’t listed as "Shipping Super Fast," or is not listed, please call 800-693-6368 to obtain a custom international shipping quote.

    Please note, that if you refuse an internationally shipped package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us. 
        
    I’m ordering something pretty big like a Ping Pong Table or a Pool Table. What kind of delivery service does the shipping cost include?

    Standard curbside delivery is just that; the delivery person will need your help getting the item out of the truck and will leave it at your curbside. Additional delivery services such as two-man delivery, in-home delivery, lift-gate trucks and pallet jacks aren’t included in the price of the item, and are totally up to you. You can purchase these services directly from the trucking company when they call you to make a delivery appointment. Keep in mind that although these prices vary from city to city, they usually cost somewhere between $75 and $150 extra.
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    Sports Unlimited® Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Sports Unlimited® through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Sports Unlimited® may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sports Unlimited® through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Sports Unlimited® with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Sports Unlimited®'s Privacy Policy.

    Sports Unlimited®'s Privacy Policy

    Our Privacy Policy

    Sports Unlimited, Inc. values and respects your privacy.  Sports Unlimited, Inc. will not sell or give your e-mail address and other personal information to any other source, no matter the circumstance.  Personal information includes, but is not limited to, your address, billing    information, e-mail address, etc.

    We may occasionally request survey information from you via e-mail, such as your date of birth, current location, etc.  This information is provided on a strictly voluntary basis, and will be used exclusively by Sports Unlimited, Inc. for promotional purposes.  Any and all personal information you provide us falls under the umbrella of this policy. 

    Security

    Our encryption software ensures that your shopping experience with us is completely protected and secure.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Sports Unlimited® to get information about any additional policies that may apply:

    Contact this seller Phone: 800-693-6368

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    We accept any type of gift message you would like to write.

    Gift Wrapping

    We do not offer gift wrapping at this time.

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