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Phils Hobby Shop - Details
For questions regarding products, order delivery, or returns, please contact Phils Hobby Shop Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Phils Hobby Shop
We are a family owned and operated hobby shop since 1974. We have 3 stores in two states. We specialize in RC cars, RC boats, RC planes, scale trains, plastic models, science kits, educational items, airbrushs, anatomical supplies for teaching and nursing.
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Phils Hobby Shop Shipping Rates
Listed below are shipping details for Phils Hobby Shop, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $3.50 per Shipment $2.95 Continental US PO Box ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $3.50 per Shipment $2.95 Alaska and Hawaii Street ETA 3 - 7 business days per Item $0.00 per Weight (lbs) $4.25 per Shipment $4.95 Alaska and Hawaii PO Box ETA 3 - 7 business days per Item $0.00 per Weight (lbs) $4.25 per Shipment $4.95
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship most packages within the United States by USPS First Class Mail, USPS Priority Mail, or UPS Ground, depending on weight and destination. International shipping methods include USPS 1st Class International, USPS Priority International & USPS Express Mail International. After your order is placed, it is processed and then shipped.
Processing time is the amount of time it takes from when the order is placed until it leaves the warehouse. In the case of multiple items being placed in a single order, the total processing time for that order is equivalent to the longest processing time for any product within the order. Processing time can be found on, as shown on each product's page. Processing time may take up to 2 business days.
Shipping time begins once your order is picked up by the carrier. This time may vary depending on the distance from our Midwest warehouse to your destination. International shipments, ORM-D hazardous or heavy items may take longer than standard shipping methods.
Free Shipping Policy
We are pleased to offer free US domestic lower 48 ground/economy shipping service on all orders that meet our Free Shipping criteria. Our Free Shipping Criteria requires that a customer’s cart total must meet criteria specified amount before tax and shipping are applied. Phil’s Hobby Shop reserves the right to utilize the shipping method of our choosing.
US Domestic Shipping
All orders are shipped at our discretion via the USPS or UPS. Shipping times vary depending on shipping method used. Specific delivery times are not guaranteed. If you need expedited or overnight shipping please call our customer service team to coordinate alternative shipping arrangements. Overnight shipping on Fridays does not guarantee a Saturday delivery. Saturday delivery is available at an additional cost by request only.
USPS 1st Class
5 – 7 Days
4 – 6 Days
USPS Express Mail*
1 – 2 Days
Up to $100 included
USPS Media Mail
2 – 8 Days
5 – 7 Days
Up to $100 included
UPS Next Day/ 2Day/3 Day Air*
1 – 3 Days
Up to $100 included
* Overnight shipping on Fridays does not guarantee a Saturday delivery. Saturday delivery is available at an additional cost by request only.
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Sales Tax on Orders in Indiana
Purchases by all Indiana residents are subject to 7% sales tax on all orders.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Phils Hobby Shop values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Phils Hobby Shop to get information about any additional policies that may apply:
Contact this seller Phone: 2604240065
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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After an order is placed, it is processed for shipment. Order processing can take up to 2 business days. Business Days are Monday through Friday and operating hours are 9 am – 5 pm, not including holidays.
Sales Tax on Orders in Indiana
Only purchases by Indiana residents are subject to 7% sales tax on all orders.
When placing an order with PhilsHobbyShop.com the customer agrees to all the policies listed in this Policy section. Phil’s Hobby Shop reserves the right to change any policy with approval or notice to customers.
Price/Descriptions Changes without Notice
Phil’s Hobby Shop reserves the right to change prices, descriptions, shipping costs, pictures and policies at any time without notice.
Product Availability & Pricing Errors
All products offered for sale on this site are subject to availability from the manufacturer. Phil’s Hobby Shop cannot be responsible for changes to products that may not be communicated to us, nor cancellations due to restricted availability or cancellation of items at the manufacturer level. The fulfillment of orders placed is strictly subject to such availability. Additionally, any orders placed through this site are not considered fulfilled or accepted until the actual shipment of the product from our warehouse.
Phil’s Hobby Shop exercises due diligence with regard to making sure all items available through our catalog are priced and described correctly. We reserve the right to change and adjust our pricing at any time.
Our Right to Cancel/Refund
Phil’s Hobby Shop reserves the right to modify, cancel or decline any order at any given time. Phil’s Hobby Shop, Inc. reserves the right to request photo ID & further info to protect you from fraudulent orders. For any order lacking specific funding, whether a lack of shipping costs of error regarding payment, Phil’s Hobby Shop, Inc. reserves the right to hold said order until funds are released, or a cancellation is requested.
Copyright & Trademarks
The contents of all material available on this Internet site – including, but not limited to, text, graphics, logos, icons, images, audio and/or video clips, digital downloads, data compilations, the compilation of materials on this site and software -- are copyrighted by Phil’s Hobby Shop, Inc., unless otherwise indicated. These materials may not be reproduced, copied, distributed, displayed, published, transmitted, adapted, edited or downloaded in any way without the express written permission of Phil’s Hobby Shop, Inc. Copyright is not claimed on any trademarks, images, likenesses or designs created, owned, or reserved by third-party illustrators, designers, producers, vendors or companies which have been either used in their original form or which have been customized or enhanced for use on this Internet Site. All other rights are reserved Phil’s Hobby Shop, Inc. Copyright infringement is a violation of federal law subject to criminal and civil penalties.
PRODUCT SAFETY & USE
Due to the inherent makeup of batteries (specifically Lithium Polymer batteries), the end user shall be held solely responsible for the safe use, handling, storage and care of all batteries purchased via Phil’s Hobby Shop. Damages, fires, injuries or otherwise will not be covered in any way, shape or form, nor shall Phil’s Hobby Shop be held responsible for any such faults, failures or otherwise.
Phil’s Hobby Shop will be more than happy to assist in any warranty related issues that are within our range of action, but will not be held responsible for any associated damages or otherwise when using these products.
Many of our products, by nature of design, are very complicated and unpredictable, and therefore can be highly dangerous, and in rare cases, lethal. It is the end users sole responsibility to establish all safety protocol when using any product, maintaining safety of himself/herself and all surrounding persons & property. Phil’s Hobby Shop shall assume no liability or responsibility for any injury, damage, or failure associated with use any item sold via Phil’s Hobby Shop, nor shall we assume any losses for such failures.
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We want you to be happy with and enjoy your purchase from us. If you have a problem with your product or simply need to make a return we would be happy to accept your return within 30 days under the following guidelines.
Wrong Item, Missing Items, and Item Not as Described
If you receive an item that was not ordered or the incorrect item, please contact customer service within 7 business days of receipt, so we can address how best to get the correct item to you and/or arrange return services. If you receive merchandise that is missing a part, please contact us. We will make sure that you are sent the part from our stock as appropriate. At some manufacturer’s request, we may direct the information or your call directly to the them to address the missing items.
Damaged In Shipping Merchandise
If a package has been damaged in shipping, and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, contact us immediately. Be sure to save all paperwork and packing materials with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
Faulty/Damaged or Warranty Returns
Please note the Phil’s Hobby Shop is not a warranty repair center, nor do we offer warranties on items we resell that are used or closeouts. Your purchased products are subject to the original manufacturer’s repair/replacement warranty. Phil’s Hobby Shop will not assume responsibility and/or liability for any manufacturer defect, or damage due the use/misuse of the product purchased.
If your item is found to have a fault or defect after installation or use, no matter what the purchase date may be, your product may be subject to warranty repair via the original manufacturer. Items sold as used may not be covered by manufacturer’s original repair/replacement warranty. We do not cover any charges incurred on warranty return shipping.
If you think your product is covered under the manufacturer warranty plan and would like assistance in contacting the manufacturer we would be happy to assist you in contacting them.
New/Unused Item Not Needed/Wanted
For new/unused items, we can accept these back (30) days after the original purchase date – return shipping will be customers responsibility, and no refunds, credits or discounts can be offered for any return shipping fees.
If the item is new, unused and without fault or damage (still in re-sale condition), we can offer refunds for the returned merchandise. We reserve the right to charge a 15% restock fee on all returns. The refund(s) will be made for original purchase price of the returned item, minus the 15% restock fee if applicable.
Items being returned must be brand new without any use – any engines that have been run or have fuel in them, kits that have been partially or fully built, items that have been soldered, or products that have been cut, punctured, modified or otherwise, will not be accepted as a return. Please be sure all the original packing material and instruction papers and/or manuals are included. Packages that have missing items, parts or otherwise will be returned to the customer at their cost and will not be eligible for any credit, refund or otherwise.
All approved return items will require a RMA (Return Merchandise Authorization) number before being shipped back to our location. Please contact our Customer Service Team to obtain your RMA. This number aids us in the ability to properly handle your return. Without an RMA number, your package has a high probability of being mis-handled, lost or delayed, and Phil’s Hobby Shop will take no responsibility for any return that does not have an approved RMA number.
When packing your item(s) for return, be sure all original pieces, original packaging and documents are included in the package, assorted as in original factory condition. RMA number must be written on the outside of the box. If items are missing, damaged or otherwise, your return will not be able to be processed or accepted, and will be returned direct to you.
Return shipping can be whatever manner that suits you best, but must be safe, ensuring the package arrives to us without being damaged. Return shipping fees cannot be credited or refunded, no matter what the cost may be. Avoid high cost shipping methods, such as 2nd Day Air & Overnight shipping, as these are not necessary methods for a return. We recommend using a “tracked” method of shipping, which will allow you to verify that the return has made it to our facility. Returns sent via COD will not be accepted; customer is bound to pay shipping fees for any new/unused item, and no compensation can be offered.
Returning Fragile Items
Regarding the shipment of fragile products, it is solely customer’s responsibility to ensure that the package is packed and sealed safely, as any damage via return shipping will not be accepted. If a damaged item is received, it will be returned to the original shipping address, and will need to be settled via the customer through the shipping agent used. Phil’s Hobby Shop will not be involved in any claims, refunds, credits or otherwise for return shipping damage.
Returns Time Frame
Although all returns are processed as quickly and efficiently as possible, please note that returns can take between 2 – 7 days to process upon receiving shipment of your return. RMA’s are handled on a first come, first served basis. We will email you updates as your return is handled by our returns department if any issues or questions arise regarding your return, we will contact you as soon as possible. Returns sent without an approved RMA can be delayed up to 14 days.
If your return qualifies for store credit, you will be emailed a credit code that can be used with your next order. Our customer service department will be happy to assist you in your use of your credit with any order.
Phil’s Hobby Shop, Inc.
3938 W Jefferson Blvd
Fort Wayne, IN 46804
(Please mark the outside of your return box with your RMA #)
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We can be reached Monday through Friday 10:00 am to 5:00 pm EST by phone or email.
Email: Please use Amazon messaging services
Phone: (260) 424-0065 Extension 1