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4.8 stars over the past 12 months
4.8 stars over the past 12 months (1,377 ratings)

Frequently Asked Questions

"Why Buy from Ken's Sewing Center?"

  • We are a Family Owned and Operated for the past 40 years
  • Member of Better Business Bureau in good standing
  • We are authorized dealers for the brands we sell. Your warranty is valid with us
  • We buy in high volume from the manufacturer to get you the best price
  •  It is one thing to give you a good price, but at Ken's Sewing we also give you great service after the sale. We have 3 full time technicians and 3 on staff educators to give you the service you deserve after the sale.
  • Our experienced mail order sales staff has been assisting customers for
    18 years to make your mail order and online experience fast and easy.
  • We offer the "Ken's Sewing" low price guarantee. We will honor any advertised price plus still give you our great customer service.
  • We treat everyone like a local customer. We want you coming back to us again and again!!!.
  •  From adding items, packing orders, shipping orders to after the sale support, a principle of our company is taking care of you. We care about all customers and all details of your order.  
WILL I BE CHARGED TAX ON MY PURCHASE?
No.  We do not collect tax on any purchase sold to a customer residing outside the state of Alabama.  Alabama residents add 4%. 

Ken's Sewing & Vacuum Center - Details

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    About Ken's Sewing & Vacuum Center

     At Ken's Sewing Center we offer a full service department with over 40 years experience. We service everything we sell, backed up by technicians that are trained by the factory on all the latest sewing machines and sergers on the market today.

    For our local customers we offer same day service and 1000 free lessons on all new sewing machines and sergers, any model and any price!  Customers outside of our local area can enjoy the same exact service.  Just call us anytime.

    For our long distance customers, we accept any repair via U.P.S. Usually we can repair and re-ship within one working day! By giving free estimates on all repairs that are not covered under warranty, we eliminate all fears that you will be overcharged or that unnecessary work will be done to your machine. When packing your repair, just put a note inside describing the problem, and we will call you with an exact estimate before the work is done, whether you ask for an estimate or not.  Please contact us for a return for repair form.

    Feel Free to email or call us anytime!  We will be happy to assist you.

    Ken's Sewing Center

    912 Second St

    Muscle Shoals, AL 35661

    877.536.7739

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    Ken's Sewing & Vacuum Center Shipping Rates

    Shipping


    Buyer is to pay shipping and handling of amount stated in the listing. Because we want every item that we send out to arrive to safely, we insure every item that leaves our warehouse at our own expense. We can only ship UPS ground.

    After your payment you might receive a UPS tracking number, that does not mean the item has left our warehouse yet. Please be aware it may take up to 5 to 7 business days for your order to arrive. The UPS tracking number will become active at some time during that period.

    We try to ship every item the same day in which your order is placed and payment is verified, however it usually takes 2 or 3 business days during heavy sales periods to process the order.

    On some of out items that has free shipping offer applied to them we may ship them via the USPS.  Please note that some services that the USPS offer does not offer the ability to track the order. If you would like to have your order offer tracking in these instances please call us toll free at 1-877-536-7739.  You can pay the difference for UPS shipping. We will be happy to take care of the upgrade.

    Please call us toll free at 1 877-536-7739 if you have any questions, we are here to help!

    Sorry, we cannot ship internationally (except Canada) or to APO and PO Boxes. Only Alabama residents will be charged 4% state sales tax. Unless otherwise stated, our Canadian customers will only be charged the exact UPS shipping rate for the postal code we are shipping to but there are Canadian taxes, surcharges and brokerage fees that may apply to your purchase, please contact Canadian Authorities for further detailed information regarding additional import charges.If you are having the item shipped outside the USA, please do not purchase unless you are willing to pay the extra tax or surcharge. We do not collect or receive any of the money and there is no way for us to know how much you will be charged, it is totally beyond our control. Please note, we cannot pay or be responsible for any additional taxes or fees that may be charged for delivery outside the US. Unfortunately, our Canadian customers do not qualify for free shipping promotions. Sorry, we cannot accept any non US money orders. (No Canadian money orders, sorry)

    Canadian customers can call 1-877-536-7739 if you have any questions, we are here to help!


    Listed below are shipping details for Ken's Sewing & Vacuum Center, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Continental US StreetETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Continental US PO BoxETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Alaska and Hawaii StreetETA3 - 7 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$60.00
    Alaska and Hawaii PO BoxETA3 - 7 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$60.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Ken's Sewing & Vacuum Center Shipping Policies

    Orders are shipped within 1-5 business days via UPS ground of the order being placed. If you do not receive a shipping confirmation within 1-2 days please email us at info@kenssewingcenter.com

    On some of out items that has free shipping offer applied to them we may ship them via the USPS.  Please note that some services that the USPS offer does not offer the ability to track the order. If you would like to have your order offer tracking in these instances please call us toll free at 1-877-536-7739.  You can pay the difference for UPS shipping. We will be happy to take care of the upgrade.


    Some items are shipped to you directly from a local distributor or the manufacturer. These orders can take 3-4 business days to ship. For international orders we ship UPS as we are able to track the order and if there is a problem with the item arriving damaged UPS takes care of it very quickly. With this in mind please be aware that there are extra duty & brokerage fees on international orders charges by UPS.

    Shipping


    Buyer is to pay shipping and handling of amount stated in the listing. Because we want every item that we send out to arrive to safely, we insure every item that leaves our warehouse at our own expense. We can only ship UPS ground.

    After your payment you might receive a UPS tracking number, that does not mean the item has left our warehouse yet. Please be aware it may take up to 5 to 7 business days for your order to arrive. The UPS tracking number will become active at some time during that period.

    We try to ship every item the same day in which your order is placed and payment is verified, however it usually takes 2 or 3 business days during heavy sales periods to process the order.

    Please call us toll free at 1 877-536-7739 if you have any questions, we are here to help!

    Sorry, we cannot ship internationally (except Canada) or to APO and PO Boxes. Only Alabama residents will be charged 4% state sales tax. Unless otherwise stated, our Canadian customers will only be charged the exact UPS shipping rate for the postal code we are shipping to but there are Canadian taxes, surcharges and brokerage fees that may apply to your purchase, please contact Canadian Authorities for further detailed information regarding additional import charges.If you are having the item shipped outside the USA, please do not purchase unless you are willing to pay the extra tax or surcharge. We do not collect or receive any of the money and there is no way for us to know how much you will be charged, it is totally beyond our control. Please note, we cannot pay or be responsible for any additional taxes or fees that may be charged for delivery outside the US. Unfortunately, our Canadian customers do not qualify for free shipping promotions. Due to contractual obligations to Janome Sewing Machine Company we cannot ship their products internationally (we gladly ship Janome to any US destination). Sorry, we cannot accept any non US money orders. (No Canadian money orders, sorry)

    Canadian customers can call 1-877-536-7739 if you have any questions, we are here to help!


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    Ken's Sewing & Vacuum Center Tax Information

    Alabama residents add 4% for tax

    All other states and countries are not charged tax.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Ken's Sewing & Vacuum Center with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Ken's Sewing & Vacuum Center's Privacy Policy.

    Ken's Sewing & Vacuum Center's Privacy Policy


    Our Commitment To Privacy:
    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect:
    This notice applies to all information collected or submitted on the kenssewingcenter.com website. On some pages, you can make requests and register to receive materials. The types of personal information collected at these pages are:
    Name
    Address
    Email address
    Phone number
    (etc.)

    The Way We Use Information:
    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
    You can register with our website if you would like to receive our newsletter/sale notice as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you request it be used.
    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security:
    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment To Children's Privacy:
    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

     

     

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    30 DAY MONEY BACK GUARANTEE*
    If for some reason your purchase does not fulfill your needs you can return it. Simply call for a Return Authorization # and we will give you proper instruction on returning your purchase. We CANNOT accept returns without a Return Authorization Number, so be sure to call us first. 

    Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.  It is the buyers responsibility to ship the item back to our facility.  Please contact us before returning an item and we will gladly send you a Return Authorization Form.

    The item you are returning must have all original packaging returned with it. Failure do include all packing materials, box, styrofoam, etc will result in these items being deducted from your refund.

     All orders to Canada will be shipped UPS standard. Providing your purchase is repacked according to factory standards and without excess wear we will refund you minus the actual shipping it cost to get the item to you on all items. 

    There is a 20% restocking fee on all returned vacuums that are Unopened. Opened vacuums are Non-Returnable

    *30 Day Return Policy applies to sewing machines, sergers and vacuum cleaners,. Steam Vacs, Clothing Presses, sewing cabinets, parts, notions

    *Opened software is non-returnable

    Note: Sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30 Day Return Policy.

    Repair Policies:

    We prides ourself on customer service after the sale. In an effort to better serve you, please call 1-256-381-0161 or 1-877-536-7739 for a return authorization number for any repair needed on an item purchased from us. Repair items sent back to the store must be insured and properly packaged in order to reduce the potential for shipping damage.
    Ken's is not responsible for damage to items coming into the store, only for those items we ship to our customers. Repairs sent must include customer contact information as well as detailed information on the problem.
    Please include a copy of the sales receipt as well. If a repair item is sent without this information, your repair may be delayed by several days to weeks. We want to take care of all our customers and following this protocol will ensure that your repair is handled promptly. Shipping to and from us is at customer's expense.

    Our Prices

    We buy in large volume from our suppliers to ensure you get the very best price possible.  Though prices are subject to change without notice we strive to have the best price and service on the internet.


    Contact this seller Phone: 1-877-536-7739

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    We are happy to include a note with a purchase intended for a gift.  Just let us know. 

    Gift Wrapping

    We do not offer gift wrap service at this time.