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Direct Premium Buys - Details

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    About Direct Premium Buys

    Direct Premium Buys has a reputation for low prices, super-fast shipping, and outstanding personal customer service, always taking that extra step to ensure total customer satisfaction. Your e-mail inquiries will be answered within hours of receipt and your order will likely be shipped the promptly.

    Simply leaving bad feedback for us will never solve an issue, contacting us will. We are here to provide you excellent service.

    For questions regarding products, order delivery, or returns, please contact 

    • E-mail: sales@directpb.com

    For questions about a charge that's been made to your credit card, please contact Amazon.com. For questions about how to place an order, please visit Amazon.com's Help department.

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    Direct Premium Buys Shipping Rates

    Continental U.S.

    • Standard shipping for order is $6.99, plus $1.75 per pound charge
    • Expedited shipping for order is $16.95, plus $3.50 per pound charge

    Alaska/Hawaii

    • Standard shipping for order is $6.99, plus $2.00 per pound charge
    • Expedited shipping for order is $16.95, plus $4.00 per pound charge

    U.S. Protectorates

    • Standard shipping for order is $7.99, plus $2.00 per pound charge
    • Expedited shipping for order is $16.95, plus $4.00 per pound charge
    INTERNATIONAL SHIPMENTS:
    CUSTOMER WILL BE RESPONSIBLE FOR ALL CUSTOMS CHARGES THEIR COUNTRY CHARGES, PLUS ANY HANDLING FEES THE COURIER MAY CHARGE.
    ANY PACKAGE NOT CLAIMED OR RETURNED TO SENDER, CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING & HANDLING CHARGES BOTH WAYS.

    Canada

    • Standard shipping for order is $7.99, plus $3.20 per pound charge
    • Expedited shipping for order is $38.00, plus $3.00 per pound charge

    Europe

    • Standard shipping for order is $10.95, plus $5.50 per pound charge
    • Expedited shipping for order is $39.00, plus $6.00 per pound charge

    Asia (Australia, Hong Kong, Japan, Korea (South), & New Zealand)

    • Standard shipping for order is $11.95, plus $6.00 per pound charge
    • Expedited shipping for order is $40.00, plus $7.50 per pound charge

    Brazil, Mexico, & South Africa

    • Standard shipping for order is $12.95, plus $7.50 per pound charge
    • Expedited shipping for order is $75.00, plus $15.00 per pound charge

    Listed below are shipping details for Direct Premium Buys, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    One-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days24 hours
     per Item$3.29$9.99$10.99$19.99
     per Weight (lbs)$0.00$0.00$0.00$0.00
     per Shipment$0.08$10.00$29.00$49.95
    Continental US PO BoxETA3 - 5 business days1 - 3 business days------
     per Item$1.99$7.49------
     per Weight (lbs)$0.00$0.00------
     per Shipment$2.49$12.50------
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days------
     per Item$2.00$4.00------
     per Weight (lbs)$0.00$0.00------
     per Shipment$4.99$21.95------
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days------
     per Item$2.50$4.00------
     per Weight (lbs)$0.00$0.00------
     per Shipment$6.99$21.95------
    US Protectorates StreetETA4 - 8 business days2 - 4 business days------
     per Item$2.00$4.00------
     per Weight (lbs)$0.00$0.00------
     per Shipment$9.99$15.95------
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days------
     per Item$2.00$4.00------
     per Weight (lbs)$0.00$0.00------
     per Shipment$9.99$15.95------
    APO/FPO StreetETA18 - 32 business days8 - 16 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$2.00$4.00------
     per Shipment$4.99$12.95------
    APO/FPO PO BoxETA18 - 32 business days8 - 16 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$2.00$3.00------
     per Shipment$4.99$11.95------
    CanadaETA5 - 10 business days2 - 4 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$4.90$5.50------
     per Shipment$14.95$29.99------
    EuropeETA10 - 20 business days2 - 4 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$6.50$6.00------
     per Shipment$34.95$49.00------
    AsiaETA10 - 16 business days2 - 5 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$6.50$7.50------
     per Shipment$34.95$49.00------
    Outside US, Eur., CA, AsiaETA10 - 20 business days2 - 5 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$7.50$15.00------
     per Shipment$34.95$49.00------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Direct Premium Buys Shipping Policies

    The majority of our orders are shipped via USPS. Most in-stock items should arrive on your doorstep 2-4 business days after receipt of your order. If you use the Expedited shipping option, your products should arrive on your doorstep 1-2 business days after receipt of your order.

    There are some special exceptions: Shipments out of the Continental US will usually take an additional delivery time of 4-10 days.

    For Global EMS (3-5 days), we will apply additional costs. Please e-mail us with your address for an exact costs quote.

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    Direct Premium Buys Tax Information

    At this time, additional taxes will not be added to items sold by this merchant.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Direct Premium Buys with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Direct Premium Buys's Privacy Policy.

    Direct Premium Buys's Privacy Policy

    Direct Premium Buys Privacy Policy 

    We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

    We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

    We are happy to provide further details of our privacy policies.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Underwear Returns:

    *Please note that due to the intimate nature of underwear we cannot accept worn garments, or open packages. 

    You may return most merchandise to Direct Premium Buys within 30 days of original invoice date. Direct Premium Buys customer service representatives may be reached by email for a return authorization number. Certain products may not be returned for any reason, including bathing suits, underwear and special order items. No Items can be Returned without a Return Authorization (RA).

    Unopened and unused products are subject to a 15% restocking fee. Merchandise must be returned complete with all the original manufacturers packaging, manual(s), blank warranty cards, miscellaneous parts, and accessories. Incomplete returns are subject to additional charges at our discretion. We cannot refund original shipping charges. The returned merchandise will be credited to your credit card. If  your order was not charged shipping. We will deduct our cost of the original shipping from the refund.

    For defective or wrong orders, email us and we will replace the item at no charge to you and will include a postage paid label to send back what you received.

    For Apparel Returns:

    On all exchanges, please enclose a check or money order for $4.00 if your
    order weighs 1 lb or less and $8.00 if your order weighs 1 lb or more, to cover
    our additional shipping charges. If you are exchanging merchandise because
    of an error made by us, we will of course cover the additional shipping
    charges. (DO NOT SEND CASH)

    There is a 15% restocking fee applied to all returns. There is no restocking fee for exchanges. Shipping charges for returns and exchanges are the responsibility of the customer. On exchanges, you may be charged up to $8.00 to cover our shipping costs back to you, unless item(s) are being returned because of an error made by us.

    For sanitary reasons, we do not accept returns on eye wear, swimwear, hosiery, underwear or hats.

    It is our policy not to accept any merchandise back for credit or exchange unless it is unused, in resalable condition AND in the original packaging.

    Garments with tags attached, should be returned with tags still attached to assure that the garment was not worn.

    Send your return with your invoice or Amazon order number ( that will serve as your Return Authorization) to the address below. If you do not have the information,then email us for your return authorization.

    If you use the Amazon return service, please include your invoice or Amazon order with your return. If you include one of those numbers, you do not have to email us for an authorization.


    Thank you


    Direct Premium Buys

    Attn. RETURNS

    153 Washington St
     E. Walpole, MA 02032


    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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