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Frequently Asked Questions

FAQ

Q:  How can I contact OfficeMax?
A:  You can reach us via email or phone.

Email us 24 hours a day by clicking the "Contact Seller" button on the order detail page in Your Account

Call us at 1-855-9-AMAZON (855-926-2966). 

For English, press option 1.  Customer Advocates are available Monday through Friday from 8 AM to 10:30 PM EST to assist you. 

For Spanish, press option 2.  Customer Advocates are available Monday through Friday from 6 AM to 4 PM EST to assist you.

Q:  What happens if I order an out-of-stock item?
A:  In some instances, products listed online may be temporarily out of stock. If that happens, the available items in your order will be shipped immediately and any backordered items will be shipped within 30 business days. If the product does not become available within that time, it will be cancelled.
Expected shipping times are based on in-stock items. During checkout, we will check availability based on your ship-to zip code. It is possible that even if an item is designated as "in-stock" at the time the order is submitted, it may still switch to backorder status later due to orders being placed concurrently by multiple customers.
If you need further assistance, please contact us by clicking the "Contact Seller" button on the order detail page in Your Account or by phone at 1-855-9-AMAZON (855-926-2966).

Q:  Can I update or cancel an order?
A:  Orders cannot be updated or cancelled once submitted to Amazon.com. 

Q:  My order is late. Is something wrong?
A:  If your package was recently shipped tracking might not be available. If your package doesn't arrive by the estimated delivery date listed in Your Account, please wait a few more days. Usually packages arrive on or shortly after the estimated delivery date.
Click the "Contact Seller" button on the order detail page in Your Account or contact OfficeMax at 1-855-9-AMAZON (855-926-2966) for shipping details.

OfficeMax - Details

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    About OfficeMax

    OfficeMax Incorporated (NYSE: OMX) is a leader in both business-to-business office products solutions and retail office products.  The OfficeMax mission is simple.  We help our customers do their best work.  The company provides office supplies and paper, in-store print and document services, technology products, solutions, and furniture to businesses and individual consumers. OfficeMax customers are served by more than 30,000 associates through direct sales, catalogs, e-commerce and approximately 1,000 stores.

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    OfficeMax Shipping Rates

    Continental US Standard Delivery Rates

    • Delivery is free for orders totaling more than $50
    • Orders less than $50 will incur a $4.95 delivery fee

    Listed below are shipping details for OfficeMax, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $50.00 $4.95
    $50.01 to Up $0.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    OfficeMax Shipping Policies

    Continental US Standard Delivery Times

    Standard Delivery Times
    • Stocked items are shipped within 1-3 business days, pending credit approval and product availability.  
    • Over-sized items (ex:  furniture or large/ heavy items) require non-standard delivery methods.  Shipping timeframes will be displayed during Checkout.  Expect longer lead times for these items.  
    • Deliveries will be made between 8 a.m. and 5 p.m., Monday through Friday. Residential deliveries via UPS are made until 7 p.m.

    Delivery Policies

    • Items may arrive in more than one shipment and charges may show as multiple transactions on your credit card statement.
    • Our service includes delivery of goods to the front door, first floor for residential dwellings and to the appropriate floor of commercial buildings with elevators.
    • Due to location and shipping distances, we are unable to ship outside of the Continental US (including  APO/ FPO, Hawaii, Puerto Rico, US Virgin Islands & Alaska).

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    OfficeMax Tax Information

    OfficeMax Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from OfficeMax through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from OfficeMax may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from OfficeMax through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide OfficeMax with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to OfficeMax's Privacy Policy.

    Privacy Practices

    OfficeMax values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Returns
    What is your return policy?
    If you are not satisfied with your online OfficeMax purchase, we will gladly return your money.  Simply click the "Contact Seller" button on the order detail page in Your Account or contact us directly at 1-855-9-AMAZON (855-926-2966) to request a return. 
    Return guidelines are detailed below.  All merchandise must be returned with complete and original packaging (together with all accessories and manuals).  Returns cannot be processed at OfficeMax stores.
    Office Supplies
    Office supplies may be returned for a full refund (shipping charges will not be refunded) within 30 days of the original purchase date.  All merchandise must be returned with complete and original packaging (together with all accessories and manuals). 

    Furniture
    Furniture may be returned in the original packaging (including all components and manuals) with the original sales receipt within 14 days of the original purchase date. Special order, manufacturer-direct, custom and preassembled furniture is not eligible for return.
    Ink/Toner
    Ink/toner may be returned in the original, unopened packaging within 30 days of the original purchase date.  Defective merchandise may be returned for a refund within 30 days of the original purchase date.   Ink/ Toner (unless defective) must be returned unopened, in the original packaging. 

    Technology
    OfficeMax will only accept the return of technology products in the original packaging (including all accessories and manuals) within 14 days of the original purchase date.  Defective technology items may be returned for credit within 14 days of the original purchase date. Technology items consist of, but may not be limited to, computers (desktop, laptop or netbook), monitors, digital cameras, hard drives, business machines, networking equipment, projectors, digital picture frames, shredders, telephones, computer peripherals and accessories.  

    Software
    Software may be returned in the original, unopened packaging within 14 days of the original purchase date.  Defective software may be returned for credit within 14 days of the original purchase date.
    OfficeMax reserves the right to deny any return.
    How do I return merchandise?
    A:  Follow the steps below:
    1. Review the Return Guidelines to ensure that your item is eligible for a refund.
    2. Ensure that the original packaging (including all accessories and manuals) is available.
    3. Have your packing list or Amazon Order ID available.
    4. Click the "Contact Seller" button on the order detail page in Your Account or contact OfficeMax directly  at 1-855-9-AMAZON (855-926-2966) to request a return.
    5. The Customer Service Advocate will gather a variety of details needed to process the return.
    6. The Advocate will provide you with an Authorization to Return (ATR) Number.  Write this number on a piece of paper and affix it to the outermost carton.  DO NOT write on the manufacturers box.
    7. The merchandise will be picked up within 3 days of obtaining the Authorization to Return Number.

    How long does it take to receive credit for returned merchandise?
    A:  Please allow 14 days from receipt of returned merchandise for processing.  Your refund will not include any applicable shipping charges.

    Contact this seller Phone: 855-926-2966

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Warranty Disclaimer and Limitation of Liability

    OFFICEMAX HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.  THIS DISCLAIMER BY OFFICEMAX IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.

  • Top of Page Information and Pricing Disclaimer

    OfficeMax works diligently to provide accurate content, including but not limited to:  product information, policies, pricing and visual displays. OfficeMax reserves the right to update policies, pricing and item availability without notice.  Prices displayed are subject to final approval at the time of order fulfillment.  In the event OfficeMax is unable to provide an actual image of a product, OfficeMax reserves the right to substitute a similar image for the one described in the product information. While OfficeMax strives to make sure that the information displayed is accurate, OfficeMax is not responsible for typographical errors or technical inaccuracies.  OfficeMax reserves the right to limit quantities.
     
    This disclaimer in no way affects the terms of the manufacturer's warranty, if any.