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MOONSTAR - Details

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    About MOONSTAR

    MOONSTAR is committed to providing each customer with the highest standard of customer service.


    By placing your order from MOONSTAR on Amazon MarketPlace, you agree to MOONSTAR's Policies below, Amazon's privacy notice and Amazon's conditions of use.

    OVERALL RETURN POLICY

    Buyer can return items within 30 days of the delivery date. Returned products must include all original components provided by the manufacturer. Any return that is not complete will be returned back to the customer and no refund will be issued. Products are returned due to "no longer wanted/needed" will be charged 20%-30% restocking fee, depending on the conditions of the returned product.

    All returns must be pre-approved with a RMA (Return Merchandise Authorization) number.†Unauthorized returns will be considered abandoned and will not be credited.† After an RMA request is assigned, the products should be shipped back and received by us within 15 days. The RMA will not be reissued if the return is not received within 15 days. We strongly recommend you buy signature confirmation service in order to avoid unexpected loss. The customer is responsible for the shipping costs of return.

    Defective products may be returned within 30 days. For defective products, our first suggestion is to contact the manufacturer. Often the manufacturer can troubleshoot it right over the phone, which could avoid the hassle of return and the subsequent back-and-forth shipping time.
    A manufacturer's defective confirmation ID # is required for MOONSTAR to process your return request. Our specialists test all returns. If a package received and the condition of the box or the actual merchandise does not match the specified return condition, no credit will be issued and the item will be returned to the customer.

    Shipping is Non-refundable. If a return is made of an item that shipped with free shipping, the normal shipping charges for the shipping method used will be deducted from the refund. The customer is responsible for determining if the merchandise suits their needs.

    PRODUCT SPECIFIC RETURN POLICY

    1) Electronics (i.e. computer, printer, Camera, eReader, etc.) returns: The item must be in new condition with original packaging with intact UPC & SN and accessories. Return of item which is not the result of our fault is subject to a return shipping fee. There is also a restocking fee of 20%-50% on all electronics returns based on the return product condition. The restocking fee and return shipping fee will be deducted from the refund.

    2) Office Product Returns: The item must be in new condition with original packaging with intact UPC & SN and accessories. Returns of item which is not the result of our fault is subject to a return shipping fee which will be deducted from the refund and 30% restocking fee will be charged†once the factory seal is broken.

    3) Home Appliance Returns: The item must be in new condition with original packaging with intact UPC & SN and accessories. Returns of item which is not the result of our fault is subject to a return shipping fee which will be deducted from the refund and 25% restocking fee will be charged.


    4) Music, Movie, Video Game, and Software returns: The item can only be returned if the packaging is unopened and factory sealed. No return and refund will be issued if it has been opened or taken out of its plastic wrap. MOONSTAR is not responsible for system/software incompatibility. Customers are encouraged to contact the respective software publisher for technical questions.

    5) Health & Personal Care and Beauty Returns: These items must be unopened in original packaging. No return is acceptable once the factory seal is broken. Some Health & Personal Care products are not returnable, including: 1.Cholesterol monitors; 2.Diabetic/glucose monitors; 3.Fragrances; 4.Sex & Sensuality items; 5. Thermometry.

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    MOONSTAR Shipping Rates



    Listed below are shipping details for MOONSTAR, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$0.00$0.00
     per Weight (lbs)$0.59$2.99$4.99
     per Shipment$4.99$19.99$39.99


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    MOONSTAR Shipping Policies

    Only shipped to 48 continental states. Not shipped to AK, HI, PR, GU, PO Box, APO, AFO and other military addresses.†
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    MOONSTAR Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from MOONSTAR through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from MOONSTAR may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from MOONSTAR through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide MOONSTAR with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to MOONSTAR's Privacy Policy.

    Privacy Practices

    MOONSTAR values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact MOONSTAR to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Return & Refund Policy

    OVERALL RETURN POLICY

    Buyer can return items within 30 days of the delivery date. Returns are not acceptable more than 30 days after delivery. Items must be returned in their original factory packaging with UPC & SN , All accessories in the original shipment must be included (i.e. manuals, warranties, security seals, etc.).

    Shipping is Non-refundable. Note: If a return is made of an item that shipped with free shipping, the normal shipping charges for the shipping method used will be deducted from any credit. The customer is responsible for determining if the product(s) ordered suits their needs.

    All returns must be pre-approved and be issued a RMA (Return Merchandise Authorization) number.†Unauthorized returns will be considered abandoned and will not be credited. The customer will be responsible for shipping charges to return the package to them.†If returned materials are not received within 15 days of the issuance of the RMA, the RMA is to be considered canceled and will not be reissued. †

    PRODUCT SPECIFIC RETURN POLICY

    1) Electronics (i.e. computer, printer, Camera, etc.) returns: The item must be in new condition with original packaging with intact UPC & SN and accessories. Return of item which is not the result of our fault is subject to a return shipping fee. There is also a restocking fee of 30% on all electronics returns if it is opened. The restocking fee and return shipping fee will be deducted from the refund.

    2) Office Product Returns: The item must be in new condition with original packaging with intact UPC & SN and accessories . Returns of item which is not the result of our fault is subject to a return shipping fee which will be deducted from the refund and 30% restock fee will be charged†once the factory seal is broken.

    3) Music, Movie, Video Game, and Software returns: The item can only be returned if the packaging is unopened and factory sealed. No return and refund will be issued if it has been opened (taken out of its plastic wrap). MOONSTAR is not responsible for system/software incompatibility. Customers are encouraged to contact the respective software publisher for answers to technical questions.

    4) Health & Personal Care and Beauty Returns: These items must be unopened in original packaging. No return is acceptable once the factory seal is broken. Some Health & Personal Care products are not returnable, including: 1.Cholesterol monitors; 2.Diabetic/glucose monitors; 3.Fragrances; 4.Sex & Sensuality items; 5. Thermometry.