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4.6 stars over the past 12 months
4.6 stars over the past 12 months (27 ratings)

Frequently Asked Questions

If you have questions or suggestions, please give us a call at 866-704-7001

EssentialEspresso - Details

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    About EssentialEspresso

    Welcome to Essential Espresso, a specialty retailer of espresso machines, grinders, coffee makers and other coffee accessories. We are the retailer of choice for finding the newest and best espresso products from Jura, Keurig, Nespresso, Rancilio, la Pavoni, Saeco, and most other quality espresso manufacturers.

    What makes Essential Espresso one of the leading retailers of espresso machines and the vendor of choice for thousands of coffee lovers?

    • Product selection: We strive to provide customers with the largest choice of products. The depth and breadth of our product offerings extend not just to the espresso machines, but to the accessories as well.
    • Product knowledge: We know our products and stay up to speed with the latest product innovations and always offer the latest products first.
    • Customer experience: We have a knowledgeable staff of baristas ready to answer any questions that you may have. Our goal is to provide you with the perfect espresso experience.

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    EssentialEspresso Shipping Rates


    Listed below are shipping details for EssentialEspresso, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    US Protectorates
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $6.00
    $15.01 to $25.00 $6.75
    $25.01 to $35.00 $7.50
    $35.01 to $50.00 $8.00
    $50.01 to $75.00 $0.00
    $75.01 to $100.00 $0.00
    $100.01 to $200.00 $0.00
    $200.01 to $300.00 $0.00
    $300.01 to $500.00 $0.00
    $500.01 to Up $0.00
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $13.50
    $15.01 to $25.00 $15.25
    $25.01 to $35.00 $16.50
    $35.01 to $49.00 $30.00
    $49.01 to $75.00 $40.00
    $75.01 to $100.00 $50.00
    $100.01 to $200.00 $60.00
    $200.01 to $300.00 $70.00
    $300.01 to $500.00 $85.00
    $500.01 to Up $100.00
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $9.95
    $15.01 to $25.00 $11.95
    $25.01 to $35.00 $12.50
    $35.01 to $49.00 $13.95
    $49.01 to $75.00 $17.50
    $75.01 to $100.00 $25.95
    $100.01 to $200.00 $30.45
    $200.01 to $300.00 $35.50
    $300.01 to $500.00 $55.45
    $500.01 to Up $64.95
    Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $9.95
    $15.01 to $25.00 $11.95
    $25.01 to $35.00 $12.50
    $35.01 to $49.00 $13.95
    $49.01 to $75.00 $17.50
    $75.01 to $100.00 $25.95
    $100.01 to $200.00 $30.45
    $200.01 to $300.00 $35.50
    $300.01 to $500.00 $55.45
    $500.01 to Up $64.95
    Alaska and Hawaii Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $25.00
    $15.01 to $25.00 $30.00
    $25.01 to $35.00 $35.00
    $35.01 to $49.00 $40.00
    $49.01 to $75.00 $45.00
    $75.01 to $100.00 $55.00
    $100.01 to $200.00 $65.00
    $200.01 to $300.00 $75.00
    $300.01 to $500.00 $100.00
    $500.01 to Up $110.00
    Alaska and Hawaii PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $19.95
    $15.01 to $25.00 $21.25
    $25.01 to $35.00 $22.50
    $35.01 to $49.00 $30.00
    $49.01 to $75.00 $40.00
    $75.01 to $100.00 $50.00
    $100.01 to $200.00 $60.00
    $200.01 to $300.00 $70.00
    $300.01 to $500.00 $85.00
    $500.01 to Up $100.00
    US Protectorates Street · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $9.95
    $15.01 to $25.00 $11.25
    $25.01 to $35.00 $12.50
    $35.01 to $49.00 $17.50
    $49.01 to $75.00 $19.95
    $75.01 to $100.00 $20.95
    $100.01 to $200.00 $25.45
    $200.01 to $300.00 $35.95
    $300.01 to $500.00 $49.95
    $500.01 to Up $64.95
    US Protectorates PO Box · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $9.95
    $15.01 to $25.00 $11.25
    $25.01 to $35.00 $12.50
    $35.01 to $49.00 $17.50
    $49.01 to $75.00 $19.95
    $75.01 to $100.00 $20.95
    $100.01 to $200.00 $25.45
    $200.01 to $300.00 $35.95
    $300.01 to $500.00 $49.45
    $500.01 to Up $0.00
    US Protectorates Street · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $19.95
    $15.01 to $25.00 $21.25
    $25.01 to $35.00 $22.50
    $35.01 to $49.00 $30.00
    $49.01 to $75.00 $40.00
    $75.01 to $100.00 $50.00
    $100.01 to $200.00 $60.00
    $200.01 to $300.00 $70.00
    $300.01 to $500.00 $85.00
    $500.01 to Up $100.00
    US Protectorates PO Box · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $15.00 $19.95
    $15.01 to $25.00 $21.25
    $25.01 to $35.00 $22.50
    $35.01 to $49.00 $30.00
    $49.01 to $75.00 $40.00
    $75.01 to $100.00 $50.00
    $100.01 to $200.00 $60.00
    $200.01 to $300.00 $70.00
    $300.01 to $500.00 $85.00
    $500.01 to Up $100.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    EssentialEspresso Shipping Policies

    The majority of our orders are shipped via UPS Ground. Most in-stock items should arrive on your doorstep three to five business days after receipt of your order. If you use the Expedited shipping option, your products should arrive on your doorstep two to three business days after receipt of your order.

    All shipments to Hawaii, Alaska, and the U.S. Protectorates are shipped via USPS Priority Mail.

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    EssentialEspresso Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from EssentialEspresso through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from EssentialEspresso may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from EssentialEspresso through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide EssentialEspresso with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to EssentialEspresso's Privacy Policy.

    EssentialEspresso's Privacy Policy

    Privacy Policy

    We strive to keep your personal information confidential. Please read the following policy to learn how we handle your personal information: 

    When we collect information: We only collect information about you when you purchase a product or register as a member on EssentialEspresso.com.

    What information we collect: We collect the following personal information, in order to process, fulfill and ship your orders: your name, email address, your billing/shipping information, credit card and phone numbers. When you browse Essential Espresso’s website, you are able to do so anonymously. We don’t collect personal information when you browse — not even your email address.

    How we protect your personal information: The EssentialEspresso.com website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages, where personal information is required. This encryption technology protects your name, address, and credit card number, during data transport, at the point-of-purchase.

    How we handle your information: The information you give to us is not sold to outside parties. We only share your contact shipping address and phone number with the shipping company. We limit access to personal information about you to employees, who we believe reasonably need to come into contact with that information, to provide the necessary products or services. In rare instances, your information may be shared to fulfill government-mandated court orders, subpoenas, or related legal inquiries. 

    How the information is used: We use the information you provide to fulfill requests for products, keep you up to date on backordered merchandise, and offer you money saving discounts and promotions.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact EssentialEspresso to get information about any additional policies that may apply:

    Contact this seller Phone: 1-866-704-7001

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returns And Refunds

    Return Policy

    Because your satisfaction is of the utmost importance, we will gladly accept the return of New/Unused espresso machines, coffee makers and coffee grinders up to thirty (30) days and refurbished products up to fifteen (15) days from the shipment date. This policy does not apply to commercial products, accessories, parts, grocery products or other non-returnable items.
    The goal of our sales staff is to make sure the machines our customers purchase are a proper fit. If you have any questions after a purchase, please do not hesitate to call us so we can provide any instructions necessary for your complete enjoyment of your new purchase.

    If you want to return your order please call our customer support line at 1-866-704-7001 . If your item is eligible for return we will issue an RMA number (Return Merchandise Authorization). WE DO NOT ACCEPT UNAUTHORIZED RETURNS.
    When returning a product to our facilities, the RMA number must be clearly written on the outer box. An insured carrier should ship the merchandise with a tracking number. Your machine should be insured for the entire cost of the machine. Return shipping charges are the responsibility of the customer. Essential Espresso  does not assume any responsibility for lost or damaged packages.

    The Following Guidelines Apply to all Refunds:

    • Any unopened item espresso machine, grinder or coffee maker in original condition that is returned is subject to a 15% restocking fee (includes shipping and handling).
    • Any item that is not in its original condition, shows surface marring, is missing the manufacturer’s box or original inserts, is dirty or is missing parts for reasons not due to our error: is subject to restock and refurbishment fees of up to 50% of item's price.
    • Products must have any standard certification labels (UPC code, etc.) intact to be accepted as a return.
    • All items must be undamaged. Damaged items will not be accepted for a return.
    • RMA numbers, provided by our Customer Service Representatives for the return, are valid for 10 days only.
    • All gift-with-purchase items must be returned; otherwise, the full retail price will be deducted from your refund.
    • Grocery products, such as coffee, tea, drinks/syrups and other consumable items cannot be returned. Refunds will not be granted for these products.
    • Credits can only be issued to the card used for the original purchase.
    • Commercial products may not be returned.
    • Defective items will be replaced with the same model.