Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (60,289 ratings)

Frequently Asked Questions

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Q: Why is my order still shows "Electronic Shipping Info Received" or "Carrier Notified to Pick-up"? Have you submitted my order to the carrier?

A: Due to bulk shipments submitting to USPS, some shipment may show status: "Electronic Shipping Info Received" or "Carrier Notified to Pick-up" due to USPS is unable to scan all packages. Your package is already accepted/pick-up by the carrier for mailing.

==========

Q: Why is my international shipment taking so long?

A: International shipments are beyond our control. There are custom authorities involved in this process, which we are unable to doing anything to expedite it. Most of the time, custom clearing process is delaying the shipment. Once your country's custom clears the package, it will pass to your local mailing agent for delivery.

==========

Q: So, how soon I can expect to see my international order?

A: In average, between 2-3 weeks. Some country may takes up to 1 month for final delivery. If you are expecting very fast service (i.e. within 3 business days), you may contact us for faster shipping such as UPS Worldwide Expedited, cost around $80 to above $100 per shipment.

==========

Q: The tracking number shows my item is ''delivered'', but I do not have it. What should I do?

A: Please confirm your address again, get your order number, and write to us immediately . Although at most situation, package may show up 1-2 days later, but you are welcome to contact us so that we are informed about the shipping problem.


SF Planet - Details

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    About SF Planet

    We specialize in innovative solutions and quality products at competitive and reasonable prices. Envisioning the new millennium as a highly competitive internet era, SF Planet conducts its business solely on the web via different online marketing channels.

    Our Products

    Our first major product line is high quality PDA / Pocket PC accessories, MP3 player accessories, cell phone accessories, digital camera accessories and GPS accessories. We purchase our products directly from the manufacturer to ensure the best quality and low cost. Many of our prices are 60%-90% off of the suggested retail price. We do have our in-house brand which offer superb quality with unbeatable price!

    Our Mission

    We update products to compete with the market everyday! You will find the latest products in our store, some maybe not even available at retail. We want to bring the latest odds and ends to fully utilize your handheld and pocket pc.

    SF Planet is famous with its superb customer service as well as efficient order fulfillment speed. You can count on us for fulfilling your order on-time.

    SF Planet can be reach by email, 24 hours a day, 7 days a week and 365 days a year. Our representative is always standing by to serve your inquiry. We are committed to reply you within 24 hours upon receiving your email, Monday to Friday, excluding US declared holiday, Saturday and Sunday. However most of emails received during office hours is replied almost immediately or within an hour.

    Thank you for choosing SF Planet!

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    SF Planet Special Shipping Information

    Special Shipping Information :

                                                                                         
    Total Shipping Cost for This Item
    Standard
    Continental US PO Box $0.00
    Continental US Street $0.00
    APO/FPO Street $0.00
    APO/FPO PO Box $0.00


    SF Planet Shipping Rates

    Shipping Day are Monday to Friday, excluding Saturday, Sunday and Holiday declared by the carrier (i.e. USPS, UPS). Your order will be ship out within 1-2 business days, unless otherwise stated in your order.

    NOTE: PLEASE MAKE SURE YOUR ADDRESS IS DELIVERABLE BY USPS (the post office), AND ADDRESSEE NAME are 100% CORRECT. WE WILL CHARGE SHIPPING FEE AGAIN IF SHIPMENT RETURN BY USPS.

    Calculate Delivery Estimate:
    Delivery estimate is the total days of delivery, including the estimated ship date. The estimated date showing in the Amazon checkout page, is the estimate ship date, which is 'when SF Planet will process and ship your order'. It is not when the shipment should deliver.
    We usually ship in 1-2 business days (we do not ship on the same day after you place an order).
    Example: If you place an order on Friday, we will ship it on Monday. If you order with expedited shipping to an US address, it would deliver on Wednesday/Thursday (2-3 Business days), or between Friday to Monday (4-6 business days, Standard Shipping).

    Shipping within Continental United States Street, PO Box,
    Standard (4-7 business days): USPS First Class Mail or UPS Mail Innovations. First item $2.98; Additional item adds $2.98 per item (We DO NOT offer Combine Shipping and handling Fees).
    Expedited (2-3 business days): USPS Priority Mail. First item $8.99; Additional item adds $4.00 per item

    Alaska/Hawaii, Protectorates, APO/FPO
    Standard (4-7 business days): USPS First Class Mail. First item $4.98; Additional item adds 3.00 per item (We DO NOT offer Combine Shipping and handling Fees).
    Expedited (2-3 business days): USPS Priority Mail . First item $8.99; Additional item adds $4.00 per item.
    *delivery time to PO Box, Alaska/Hawaii, Protectorates, APO/FPO may varies. Not guaranteed.

    International - Canada
    Standard (7-14 business days): USPS International First Class Mail (NO TRACKING ID). First item $8.99; Additional item adds $4.00.
    Expedited (5-8 business days): USPS International Priority Mail. First item $34.99; Additional item adds $5.00.

    International - Other Countries
    Standard (14-21 business days): USPS International First Class Mail (NO TRACKING ID). First item $16.99; Additional item adds $4.00.
    Expedited (5-10 business days): USPS International Priority Mail. First item $54.99; Additional item adds $7.00.

    Note:Due to custom clearance, International Shipment delivery time is NOT guaranteed.

    For more information, please contact us.

    We reserve the right to change the terms of this policy.

    Listed below are shipping details for SF Planet, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$2.98$4.00$4.00
     per Weight (lbs)$0.00$0.00$0.00
     per Shipment$0.00$4.99$15.99
    Continental US PO BoxETA3 - 5 business days1 - 3 business days---
     per Item$2.98$4.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$0.00$4.99---
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days---
     per Item$3.00$4.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$1.98$4.99---
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days---
     per Item$3.00$4.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$1.98$4.99---
    US Protectorates StreetETA4 - 8 business days2 - 4 business days---
     per Item$3.00$4.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$1.98$4.99---
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days---
     per Item$3.00$4.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$1.98$4.99---
    APO/FPO StreetETA18 - 32 business days8 - 16 business days---
     per Item$3.00$4.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$1.98$4.99---
    APO/FPO PO BoxETA18 - 32 business days8 - 16 business days---
     per Item$3.00$4.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$1.98$4.99---
    CanadaETA5 - 10 business days2 - 4 business days---
     per Item$4.00$5.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$4.99$34.99---
    EuropeETA10 - 20 business days2 - 4 business days---
     per Item$4.00$7.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$12.99$47.99---
    AsiaETA10 - 16 business days2 - 5 business days---
     per Item$4.00$7.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$12.99$47.99---
    Outside US, Eur., CA, AsiaETA10 - 20 business days2 - 5 business days---
     per Item$4.00$7.00---
     per Weight (lbs)$0.00$0.00---
     per Shipment$12.99$47.99---


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    SF Planet Shipping Policies

    All orders will ship within 1-2 business days. We are committed to fulfill your order the fastest we can.
    In some occasion, order may be delay if there is problem with the payment. SF Planet is not responsible for order delay due to payment problem.

    Calculate Delivery Estimate:
    Delivery estimate is the total days of delivery, including the estimated ship date. The estimated date showing in the Amazon checkout page, is the estimate ship date, which is 'when SF Planet will process and ship your order'. It is not when the shipment should deliver.
    We usually ship in 1-2 business days (we do not ship on the same day after you place an order).
    Example: If you place an order on Friday, we will ship it on Monday. If you order with expedited shipping to an US address, it would deliver on Wednesday/Thursday (2-3 Business days), or between Friday to next Monday (4-6 business days, Standard Shipping).

    No Combine Shipping Fee
    Shipping and handling fee offered for Continental United States Street, PO Box, Alaska/Hawaii, Protectorates, APO/FPO address is non-combinable. Customer will notice every item or quantity added, will increase the shipping and handling for $2.98 extra ($4.99 extra with Expedited Service), for each item and each quantity added. For the reason, we lowered our product prices so customer will save in the same way. We do GUARANTEE LOWEST PRICE for the purchase including the S&H. If you can find any lower offer than what we sell to you, write to us and we will refund the difference to you. Thank you!

    IMPORTANT: PLEASE MAKE SURE YOUR ADDRESS IS DELIVERABLE BY USPS AND IS 100% CORRECT. WE WILL CHARGE SHIPPING FEE AGAIN IF YOUR ADDRESS IS INCORRECT AND RETURN BY USPS.

    How to calculate the shipping & handling rates:

    1. Identify type of shipping address (i.e. U.S. Street, PO Box, international etc)

    2. Identify type of shipping method (Standard or Expedited)

    3. Total Shipping Rate Payable = Per Shipment + Per Item


    Note:
    We DO NOT ship to Indonesia, Nigeria, Vietnam, Philippines and countries that we deemed unsuitable for international delivery.

    International shipment TRANSIT TIME IS NOT GUARANTEED. Shipments could delay due to customs clearance process upon shipment entry to destination's country. Buyer is responsible for customs duty and import fees. Please contact your local government for customs clearance detail.

    For more information, please contact us.

    We reserve the right to change the terms of this policy.
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    SF Planet Tax Information

    Do I have to pay sales tax?
    Yes, if the Ship To address on your order is in the following states:
    Minnesota

    How much is sales tax?
    By law, sales tax is automatically computed on products and shipping charges. To see the total sales tax that will be charged on your order, click on the "checkout" button. This will not complete your order; it will only display your order summary, which shows what your order will look like including how much tax will be charged.

    Are there any exemptions?
    Yes. But the tax exempt rules are very specific. We can exempt you if you provide the correct tax exempt forms to us. Please contact us via Contact Seller.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide SF Planet with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to SF Planet's Privacy Policy.

    SF Planet's Privacy Policy

    SF Planet appreciates the trust from customers in releasing information. Customer's privacy is our first priority in SF Planet. We strongly believe that customers have the right to know our practice of the information. The following privacy statement will help you to learn more about how, where and who manages your information.

    Protect your information

    All customers' information collected via the site is for any business or operational practices within SF Planet. Customers' information will not be revealed or resell to other firms. Our employees who represent SF Planet agree only to use information in order to provide better customer services.

    Required and optional information

    Customers have the right to refuse disclosing privacy information. However, customers must understand that some information is required to become a unique site visitor, or for order processing purposes

    Questions or Suggestions

    Should you have any question or concern about the disclosure and use of your personal information, please write us
    via e-mail.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    30 Days Return Policy for most products
    SF Planet values relationship with you and offers a return policy for most products that you purchase directly from, and fulfilled by SF Planet. Under this policy, you may return to SF Planet, within the applicable return policy period, products that you purchased directly from SF Planet for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

    For orders purchase from SF Planet, but the order is fulfill by Amazon.com (FBA orders), please contact Amazon.com directly.

    Return/Exchange Policy:

    - All return for refund must be returned post mark within 30 days from date of purchase.
    - You may return items that are unopened, in new condition, original condition with original product packaging for a refund, less the shipping fee have paid to the order.
    - Customer may now return without requesting RMA number. Please provide order number, description of item(s) to return, reason to return and other information you may wish to disclose about the return.
    - You may return item(s) in its original condition, in new packaging only. Restocking fee (15%-25% depending on the return condition) may apply for any opened item. We reserve the right to refuse return if the return condition does not meet the requirement.
    - Items that are open and over 14 days from date of delivery, maybe eligible for return to warranty exchange only.
    - All return request must be requested within 30 days of delivery of a shipment.
    - Shipping, handling, and transaction fees are not refundable except if the return / exchange is a result of our error.
    - We do not accept returns of:
    ††† ~ Any item that is not in its original condition, damaged, or missing any parts
    - Please do not send us items that do not meet the conditions listed above, as we will not issue refunds for non-qualifying items and cannot return the items to you. We cannot accept returns of opened items or items returned more than 30 days after delivery.
    - Customer should expect a refund in the same form of payment originally used for purchase within 5 to 7 business days of receipt of the return package.
    - Please package the return item carefully as we are not responsible for any damages that may occur when you ship it back.
    - All return packages should send to below address with RMA number/packing included in the package:

    ††† SF Planet - Return Dept
    ††† 375 Rivertown Dr #500
    ††† Woodbury, MN 55125
    ††† United States

    Defective Item:
    - If the item is defective within the first 30 days of order (from date of purchase), we will send replacement at no extra cost for customer. Please contact us for more details.
    - Selected items are to replaced by the manufacturer; please contact us for details.

    Item(s) that are non-returnable:
    - Items with Software/CD
    - Used screen protector
    - Any items that are opened and over 14 days from date of delivery. We will accept these return for warranty exchange, but not for refund.
    - Hygenic specific item(s), such as earphone, headset, Bluetooth Headset that are open from its packaging. We are unable to restock the item(s) as the manufacturers will not restock them due to hygenic issues. We will accept return if the items are originally in bulk-packaging.

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    All Gift Messages are FREE!
    You can add a gift message for each item in your order. If you select one of our gift-wrap options, we will print/write your message on a small gift card. Otherwise, we'll include your message on the packing slip.

    Gift Wrapping

    Gift-wrap (Flat rate at $3.99 only!)
    During the checkout process, you can choose to have your order gift-wrap. Gift-wrap service only cost additional of $3.99 per item to your order. Invoice will not be included in a gift-wrapping order.

  • Top of Page Contact Customer Service

    SF Planet has dedicated customer service for our Amazon customers! We are committed to respond to your inquiry within 24 hours.

    Our customer service hours are Monday to Friday, 9:00am to 6:00pm, Central Time. If you send an email to us during weekend, or holiday, please be assured that our customer service will respond to you within 24 hours on the next business day. Your satisfaction is important to us, and we appreciate your patience as well.

    To protect your privacy, please login to your Amazon account, and use the 'Contact Seller' button to contact us. You may also contact us by sending an email to cs2@sfplanet.com.

    Due to the enormous amount of phone calls, and limited resources of our customer service, we are sorry that we cannot provide customer service by phone. We appreciate your understanding about this. If you insist to have us call you, please submit a request via email, and we will do our best to call you as soon as possible.

  • Top of Page International Shipping

    ** Please note: We DO NOT ship to Indonesia, Nigeria, Vietnam, Philippines and some countries depending on the security risk. **


    Standard shipping: USPS Airmail Parcel Post, No tracking info available (7 - 21 business days, subject to custom clearance that may cause further delay.)


    Expedited shipping: USPS Global Express Mail, with tracking number (4 - 7 business days, subject to custom clearance that may cause further delay)


    International shipment TRANSIT TIME IS NOT GUARANTEE. Shipments could delay due to customs clearance process upon shipment entry to destination's country. Buyer is responsible for customs duty and import fees. Please contact your local government for customs clearance detail.


    Buyer may contact us for "UPS Worldwide Express" which cost around $80-$100 per shipment, which is usually faster and more reliable than USPS Express Mail. But again, this is not a guarantee service due to customs clearance process.

    For more information, e-mail us at cs2@sfplanet.com.

  • Top of Page Product Warranty and Limitation

  • Top of Page Shipping Update & Tracking Your Orders

    SF Planet works with different shipping providers to ship your package. While many of our items are unbelievably low price (imagine selected items are $1 with FREE SHIPPING!), we are still committed to have your order delivered within the specified time frame. Our fulfillment units consider many factors to achieve optimum speed for delivery, while offering you unbeatable low price! We transfer the saving to you!

    US Standard Shipping is 4-7 business day and US Expedited Shipping is 2-3 business day from the day of your order.

    Here are some carriers we use and their tracking websites:

    USPS: //www.usps.com/shipping/trackandconfirm.htm
    UPSMI: //www.ups-mi.net/packageID/
    UPS: //www.ups.com/tracking/tracking.html

    *Selected items, such as screen protectors, some flat items are mailed without a tracking number. They will come in business mail envelopes and delivered within the same shipping time frame. Make sure you check your mails!

    US Standard Shipping usually shipped with USPS or UPS Mail Innovations (UPSMI).

    UPS Mail Innovations (UPS-MI) is a high-volume mailing service provider offering an efficient and effective way of delivering mails. UPS-MI combines the advantage of UPS and USPS (Post Office). UPS-MI leverages the effective ground and air network of UPS to transit the package, and gives the package to your local USPS (Post Office) for final-mile delivery. 99.7% of UPS-MI packages delivered in 3-5 business day. UPS-MI packages are traceable in the tracking site: //www.ups-mi.net/packageID/

    Our customer care support stands by your order and ready to serve!