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Frequently Asked Questions
eWatches offers quick answers for the most frequently asked questions.
- Q: Are your products authentic and new?
A: Yes, everything we sell is brand new and guaranteed to be genuine and authentic.
- Q: How can I tell if an item is in stock?
A: Our Amazon account is continuously updated to reflect only the products which are in stock.
- Q: What are the domestic shipping charges?
A: Free Standard Shipping on all orders.
- Q: What is the shipping cut off time?
A: Any order placed before 12:00PM (noon) EST will likely ship the same day. If your order requires manual fraud verification then your order might not ship out until the following day which is why our shipping lead time is 1-2 business days, excluding Holidays. Please make sure your billing information matches what your credit card processor has on file.
- Q: Do you offer discounts for bulk purchases?
A: Not at this time.
- Q: What are your hours of operation?
A: From 9am to 5pm EST, Monday through Friday
- Q: If I'm having trouble with purchasing from the site, who do I contact?
A: You may email us at amazonew@ewatches
- Q: Can I participate in past promotions?
A: No, our brands give us special pricing throughout the year for limited times. If you see a deal on a brand this week, act quickly because the offer might end the following week.
- Q: What is your return policy?
A: 30 days with no restocking fees. Item must be unused, in original condition with original documentation and packaging.
Ewatches - Details
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.For questions regarding products, order delivery, or returns, please contact Ewatches Customer Service:
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About EwatcheseWatches is a division of the SWI Group, Swiss Watch International, which is owned by Clearlake Capital. The SWI Group designs and manufactures each of the following watch brands: SWI Swiss Watch International, Swiss Legend, red line, a_line, Lucien Piccard and Cabochon. The SWI Group is also the exclusive US designer and manufacturer of Kenneth Jay Lane timepieces & Elini Barokas timepieces. In addition to SWI's exclusive brands, our company is one of the largest authorized sellers of Invicta Watches in the US.eWatches buys and sells only New and Genuine brand name products at substantial discounts to the manufacturer's suggested retail price. Because of our discounted pricing, we are not "Authorized Dealers" as defined by the manufacturer for many brands. We do however, sell tens of thousands of quality products a year to satisfied customers who enjoy authentic items with deep discounts, and most watches are backed by our warranty. With our 30 day return policy, we provide the comfort necessary to place your online order. Your satisfaction is our goal.eWatches offers over 40 of the major brands, at prices that are consistently discounted well below manufacturer suggested retail price. We source the top watch collections from distributors around the world, which gives us the buying power to guarantee authentic, new watches at discounted prices. We avoid manufacturers pricing controls because we are not authorized dealers. We guarantee your watch is new and authentic.
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This item is Fulfilled by Amazon.com and ships based on Amazon.com Shipping Rates and Policies.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Ewatches values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Return Policy
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Gift Wrap and Gift Messaging
You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip. Learn more
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Standard Return Policy
eWatches will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date. Returns after 30 days are subject to a 20% restocking fee.
The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
You must obtain a Return For Inspection (RFI) number from eWatches before returning the merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by clicking here to obtain an RFI number.
Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss or damage, the customer is liable. (insurance is higly recommended)
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
Gifts With Purchase - Free or discounted items shipped as promotional gifts with purchase must be returned along with the qualifying item in original condition as described in the Standard Return Policy. The retail value of the gifts with purchase not returned with the qualifying item will be deducted from the refund or credit amount.
Damaged Box or Damaged Product If you receive damaged or incorrect item(s), contact a Customer Service Specialist no later than 5 business days after receipt. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately.
Refusal of Delivery If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by eWatches. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.
Incorrect Shipping Address Provided Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
Heavy/ Bulky Items :
A Heavy/Bulky item is a large product that must be sent from eWatches via a freight carrier.
Each Heavy/Bulky Item must meet one or more of the following specifications:
- Weigh 75 lbs. or more when packaged
- Measure 108 inches or more in length
- Measure 165 inches or more in width
If an item requires shipment on a wooden pallet, regardless of weight (typically in the 100-125 lb. range), it is considered a Heavy/Bulky Item.
• Must be returned to warehouse location authorized by customer service
• We inspect all heavy and bulky Item returns upon their arrival back at our warehouse.
• eWatches reserves the right to only give partial refund if item is not in its new, original and unopened condition
• We reserve the right to deduct 30% restocking fee for Heavy/ Bulky items
• Customer will be responsible to pay original shipping fee and return shipping fee if we receive for any of the following:
o You refuse a delivery without inspection
o You miss a delivery appointment
o You return a non-defective or undamaged product
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