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Video & Audio Center - Details
For questions regarding products, order delivery, or returns, please contact Video & Audio Center Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Video & Audio Center
Video & Audio Center has been in business for over 33 years, providing excellent customer service before and after the sale. We offer the latest high-tech consumer electronics and custom installation options. Our goal is to provide affordable solutions for your home entertainment. We are proud to be a family-owned business, with 3 retail superstores in California. In addition, we operate our own in-house Custom Installation & Home Automation Department, Just One Touch within each of our stores.
Just One Touch designs and installs systems featuring state-of-the-art audio video, multimedia, communications, automation and lighting control components. Just One Touch specializes in shaping technology to fit your individual lifestyle. Our goal is to provide simple operation and seamless architectural integration.
- Offer latest technology in consumer electronics
- Long term customer satisfaction
- Expert Sales Associates
- Ready to ship inventory
- Factory Authorized Dealers for all brands we sell
- We offer career opportunities for over 100 employees
- TECH HOME
- 2014 #1 Independent Retailer in CA and #6 in the USA in CEPro's 100 Highest Revenue Integrators
- 2013 #1 in California and #6 in the USA in CEPro's 100 Highest Revenue Integrators
- 2012 #1 in California and #6 in the USA in CEPro's 100 Highest Revenue Integrators
- 2012 Twice Excellence in Retailing Award
- 2011 #1 in California and #3 in the USA in CEPro's 100 Highest Revenue Integrators
- 2010 #1 in California and #2 in the USA in CEPro's 100 Highest Revenue Integrators
- 2009 #1 in California and #4 in the USA in CEPro's 100 Highest Revenue Integrators
- 2008 #1 in California and #5 in the USA in CEPro's 100 Highest Revenue Integrators 2008 #5 in CEPro's 100 List of Top Integrators
- 2007 #1 in CEPro's Top Custom Retailers in California and #5 in the USA
- 2007 #10 in CEPro's 100 List of Top Integrators
- 2006 #1 in CEPro's Top Custom Retailers in California and #5 in the USA
- 2006 Top Sales Volume in US Western Region - Control4
- 2006 #13 in CEPro's 100 List of Top Integrators
- 2005 Theo Kalomirakis Best Home Theater Architecture by CEDIA and AIA
- 2005 Best Media Room by CEDIA
- 2005 #6 in CEPro's Top 20 Custom Retailers
- 2005 #11 in CEPro's 100 List of Top Integrators
- 2004 #5 in CEPro's Top 20 Custom Retailers
- 2004 #17 in CEPro's 100 List of Top Integrators
- 2003 #9 in CEPro's Top 20 Custom Retailers
Publications / Media
- 02.2014 Tell Magazine – Sony Tosses a Curve Ball…65S990A Curved TV debuts at Video & Audio Center
- 01.2014 Consumer Electronics Show, Las Vegas
- 10.2013 KTLA Morning News: Sony Curved TV
- 10.2013 Twice Magazine – Sony Debut 65-inch Curved LED TV at Video & Audio Center
- 09.2013 Twice Magazine - Video & Audio Center holds LG College Football Event
- 07.2013 HD Living Magazine – Worldwide Introduction of LG's New 4K Ultra HDTVs…
- 07.2013 ABC Channel 7 – LG 4K Press Conference – Video & Audio Center
- 07.2013 KTLA Tech Report: Ultra High Definition by CEA
- 01.2008 HD Living
- 03.2006 Robb Report Home Entertainment
- 03.2006 CNBC news feature on the Just One Touch Home
- 01.2006 Sound & Vision
- 11.2005 Electronic Lifestyles
- 11.2005 CEDIA News
- 08.2004 Twice Magazine
- 04.2003 CEPro Magazine
The VAC Difference
We built our rock solid reputation by offering the highest quality good at the most competitive prices. We pride ourselves on setting the trend for customer service. Today, there are dozens of mail order, or Internet only retailers; why trust your business to a Company that's never dealt with a live person or is operating from some warehouse, or garage? Your peace of mind is very important to us, and we'll do whatever it takes to make sure your shopping experience with us is pleasurable, and secure. If you are in the area, please accept our invitation to visit our stores, you'll quickly notice how clean and well stocked they are. We know you'll appreciate our professional, courteous sales & support staff. Add to that the Nation's Largest Sony Selection, and you'll quickly agree that you're not just a voice or an email address to us! We promise to deliver that same high quality product, service and support (and competitive pricing) to all of our Internet customers. So sit back, relax and shop from the convenience of your home or office. We hope you enjoy your visit.
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Video & Audio Center Shipping Rates
Listed below are shipping details for Video & Audio Center, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days per Item $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $2.95 $3.95 per Shipment $0.00 $12.95 $13.95
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
If you qualify for FREE Shipping but your order also contains one or more ineligible items,
you'll be charged shipping fees for those ineligible items. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for
FREE Shipping. Excludes items that do not include a statement that they are eligible for
FREE Shipping next to their price. Also excludes certain oversize items. Offer cannot be combined with any other offer. Offer only applies to GROUND shipping.
Note that this offer is only valid for orders shipped within the continental U.S.
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Video & Audio Center will only charge sales tax on orders being shipped within California state. All order shipped out of California will not be charged sales tax.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
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Returns and Refunds
All Returns Require Prior Authorization
No returns will be accepted without an RMA # - Please send us a message through the Amazon email system for a Return Authorization Number. Any item returned without authorization will be refused.
Return of New Items
VIDEO & AUDIO CENTER allows you to return any new, factory-sealed and unopened merchandise within 10 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. You will receive the purchase price less shipping charges (Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit).
All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.
Return of Damaged or Defective Items
We suggest you to keep the manufacturer's box for at least 30 days in case there would be an issue or if you wish to return the unit.
VIDEO & AUDIO CENTER allows you to return a damaged item within 48 hours from the time the unit gets delivered.
We make every effort to prevent shipping damages. For TV's that are 50" and above, It Is Extremely Important That You Inspect The TV For Damages Before The Driver Leaves. If your TV appears damaged, you should refuse it. Once you sign for it or open the box you cannot claim in-transit damage.
If the driver has left and you found out that your package is damaged, immediately contact our customer service at (866) 822 2289.
Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of the product otherwise, it will not be accepted.
VIDEO & AUDIO CENTER allows you to return a defective item within 10 days from the day the unit gets delivered.
In the unlikely event that a TV is defective, the warranty is to be handled thru the manufacturer. A service can be arranged with them so a technical expert can assess the television. If service does not resolve the issue, a case number needs to be requested from them so we can arrange with our carrier to contact you to schedule an exchange or return.
Defective products must be returned in the original box woth all packaged materials including any and all promotional materials shipped with the product. THE UPC LABEL MUST BE INTACT and THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.
Please allow severn to ten (7-10) business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
In the event that the unit has been shipped outside the United States, the customer is responsible in shipping the unit back to the US address where it was originally shipped to and it needs to be done within thirty (30) days from the date the TV was delivered to the original US address. Also note that a damaged claim due to shipping cannot be filed anymore once the unit gets shipped outside the US.
VIDEO & AUDIO CENTER is unable to accept returns of the following:
- Televisions over 20 inches
- No refunds or exchanges on used or opened merchandise
- No refunds on labor and/or installation services
- No refunds on consumables including but not limited to recordable media, photo paper, digital memory, tapes, batteries, CD/DVDs, etc.
- No refunds on opened computer software, movies, music and video games. (To get credit for these items, they must be unopened. If the original is damaged or defective, please see details above).
- No refunds on special order merchandise
- No refunds on any product with a service activation feature.
Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details above.
In the event an item is returned/exchanged, there will be a restocking charge of up to 15% to be levied with the sole discretion of Video & Audio Center. This fee apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.
VIDEO & AUDIO CENTER does not price match with other sellers on Amazon. For all the other sellers, they should be an authorized dealer, they should have the unit in stock, they should offer FREE shipping and the price we will match is after sales tax.
Contact this seller Phone: 1-866-822-2289
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.