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Frequently Asked Questions
Are all the brands that NY Top Brands sells authentic?
Yes. 100% Guaranteed!
What happens after I place my order?
After amazon verifies your payment usually orders are processed within 36 hours. On expedited method it is usually done and shipped out the same business day and payments are verified. You will receive a confirmation that your order is processed and within 48 hours a tracking number will be sent.
Can I use a different shipping address other than my billing address?
Are the customs fees and taxes included in my order?
No. It is the buyers responsibilty to pay taxes and duties in their respective countries. In addition to this, the customs officials may or may not hold your package if fees are not paid. Unfortunately, we do not have control over these situations. Therefore, it is the sole responsibilty of the buyer to claim their packages should this incident occur.
Which courier do you use?
UPS, USPS, or FedEx.
When will I receive my order?
Depending on the shipping method that you chose when you made your puchase. For complete information please see our shipping information.
What happens if no one is available to receive my package?
Unsuccessful deliveries occur when nobody is available to receive your package in the designated address. Normally, the courier leaves a note that allows you to claim or to schedule a redelivery of your package at your convenient time.
Can I return the item(s) that I bought?
Yes. Within 30 days of purchase, unused and unworn with all the original box and/or packaging. Contact us for an RMA number (Return Merchandise Authorization) and reasons for returning. Please note that customers will be charged an additional $11.99 handling/restocking fee for each pair of shoes that are returned. Shipping costs will not be refunded, and buyers must ship the item in a sealed and secured package. We recommend purchasing a Tracking Number or at least a Delivery Confirmation as proof to determine the location of the returned package and expedite the refund process.
Can I exchange the item(s) that I bought?
Yes. Items must be unused and unworn with all the original box and/or packaging. Contact us for an RMA number (Return Merchandise Authorization) and the correct item of your preference. Shipping costs will not be refunded, and buyers must ship the item in a sealed and secured package. We recommend purchasing a Tracking Number or at least a Delivery Confirmation as proof to determine the location of the returned package.
What if I received the wrong item(s)?
Please contact us right away to assist you with this situation.
When will I receive my refund?
After we received and inspected the returned item, usually we process it right away and may take 7-10 business days for the funds to clear depending on the processing time of your credit card company.
I have additional questions not found on this page, how should I contact customer service?
Yes, just call us at 718-445-2444 Monday through Fridays 9am to 7pm EST
NY Top Brands, Inc. - Details
For questions regarding products, order delivery, or returns, please contact NY Top Brands, Inc. Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About NY Top Brands, Inc.
If you are searching for your favorite brands in affordable prices, NY Top Brands is the place to shop!
You'll be amazed with the reasonable prices throughout all items in the store. Large collection of shoes for men, women and kids! All from designer names and trusted brands.
Enjoy the brand names you deserve with the pleasure of all the savings you get.
Itâ€™s time for a revolution on your wardrobe with new styles and timeless fashion which you can proudly wear. Our designer collection of outdoor, casual, and dressy styles all have very competitive prices guaranteed to provide you a one-stop shopping experience!
NY Top Brands offers the best online shopping experience in the market. You may reach our skilled customer service representatives through phone. They will be ready to assist you.
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NY Top Brands, Inc. Shipping Rates
Listed below are shipping details for NY Top Brands, Inc., including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii US Protectorates APO/FPO Canada Europe Asia Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $124.99 $11.99 $125.00 to Up $0.00 Continental US PO Box · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to Up $16.99 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to Up $27.99 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $19.99 Alaska and Hawaii PO Box · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $19.99 US Protectorates Street · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $24.99 US Protectorates PO Box · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $24.99 APO/FPO Street · Expedited · (8 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to Up $19.99 APO/FPO PO Box · Expedited · (8 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to Up $19.99 Canada · Standard · (5 - 10 business days) Per Shipment Bands Shipment Rate $0.00 to Up $34.99 Europe · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to Up $49.99 Asia · Standard · (10 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to Up $54.99
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
14 Days - Satisfaction Guaranteed Policy. Contact us to obtain a Return Merchandise Authorization Number (RMA Number) and Return Address. Include your contact information, RMA number, and the order number in the return box. All returned items will be examined prior a refund or exchange can be issued, therefore, item must be returned in original box unworn, unused and without any signs of abuse. Products that have been worn or abused will not be accepted for refund. Please note that we do not refund shipping costs. If an item is listed as free shipping, a handling fee of $11.99 will be deducted from the refund. Buyer is responsible for return shipping. Notice to international buyers: If required by your country, it is your responsibility to pay applicable taxes (customs fees) that may need to be collected by your respective countries.
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Sales tax is not separately calculated and collected in connection with items ordered from NY Top Brands, Inc. through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from NY Top Brands, Inc. may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from NY Top Brands, Inc. through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS
NY Top Brands, Inc. is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our storefront. By accessing NY Top Brands, Inc., you acknowledge and fully understand NY Top Brands, Inc.'s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
CHANGES TO THIS STATEMENT
NY Top Brands, Inc. has the discretion to occasionally update this privacy statement. When we do, we will also revisethe date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact NY Top Brands, Inc. to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.