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Frequently Asked Questions
1. How do I return my order?
If you are not completely satisfied with your purchase, you may return your unworn product within 60 days of purchase for a refund. Follow the directions on your packing slip to print a prepaid return-shipping label and affix the label securely to the top of your shipping box. Then, drop the package off at any FedEx location, US Post Office, US Mailbox, or give it to your US Postal delivery person. If you request a return label directly from Amazon.com and do not follow the Shoes.com process to receive a prepaid return label, you will not be reimbursed for return shipping.
Most returns are processed within 2-3 weeks of receipt. Credit for the returned item or items will usually post to your credit card account within two billing cycles (in accordance with your financial institution's procedures). We will send you a confirmation email when your return has been processed.
PLEASE NOTE: The prepaid return shipping label is valid only via United States Postal Service delivery (not valid via UPS delivery). At this time we are unable to offer exchanges for orders placed through Amazon.com; all returns will be processed as refunds. Questions? Call 888-233-6743.
2. How do I cancel my order?
To better service our customers, orders are processed and shipped very quickly. For this reason, we are unable to cancel or modify an order. Unworn shoes and unused items purchased on Amazon.com may be returned within 60 days of the purchase date for a refund.
3. Can Shoes.com ship to a PO Box?
At this time, we cannot ship to PO Box addresses, U.S. territories, or APO/FPO addresses.
4. I’m not sure what shoe size I wear in some shoes. How can I find out?
We offers sizing information that will help guide you to what size to order. Sizing charts are available on every product page and in the Seller Help area. Please remember that our Fit Assistant sizing chart is a guide and may not provide the exact fit for every style of shoe that we carry.
5. What is Euro Sizing? How do I know what size I wear in Euro Sizing?
Some shoes are sold with European shoe sizes rather than US Shoe sizes. Euro sized shoes tend to have a little more give in the sizing.
The best way to ensure a perfect fit in a Euro sized shoe is to print out our handy Foot Measurement Tool to find your size, and then convert your normal US size to Euro Sizing using our Conversion Chart. Sizing charts are available on every product page and in the Seller Help area. Because Euro sized shoes sold by Shoes.com display corresponding US sizes when you choose your size, follow the converted sizes to find the best fit. Keep in mind that Euro sized shoes are designed to fit a little looser, especially in the heel.
6. What brands are excluded from promotions?
Born, Born Crown, Clarks, Dansko, Feetures, Frye, Johnston and Murphy, Keen, Kork-Ease, K-Swiss, Mephisto, Merrell, Minnetonka, OluKai, Reebok Classic, Reebok Princess, Reebok RealFlex, Reebok Zig, Reebok, Rockport, Sofft, Softspots, Taos, UGG Australia, Vintage Shoe Co., Asics, New Balance, Saucony and Mizuno. This exclusion list may not include every brand that is excluded from promotions and is subject to change.
Shoes.com - Details
For questions regarding products, order delivery, or returns, please contact Shoes.com Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Welcome to Shoes.com, the largest online retailer of footwear for the entire family. Our goal is to provide our customers with an unparalleled shoe-shopping experience, offering the best selection of brands and styles in a convenient and friendly shopping environment. We carry a complete line of premium and popular brands, including Charles David, Johnston & Murphy, Kenneth Cole, New Balance, Reebok, Rockport, Steve Madden, Timberland, and more. From athletic shoes and sandals to dress shoes and boots, Shoes.com combines a superior selection of products with unrivaled service.
Shoes.com is part of the Brown Shoe Company (NYSE: BWS), the leading consumer-driven footwear company in the country. We proudly share a 125-year history of quality and service with our sister companies, Famous Footwear, Naturalizer, Dr. Scholl's, LifeStride, Bass Shoes, Via Spiga, Franco Sarto and Buster Brown.
At Shoes.com, we're committed to providing each customer with the best service possible -- 24 hours a day, 365 days a year. From personal assistance to convenient, real-time order tracking and rapid response time on all customer inquiries, Shoes.com is focused on customer satisfaction. Shoes.com does NOT ship to PO Boxes.
For questions regarding products, order delivery, or returns, please contact Shoes.com through your Amazon console or call us at (888) 233-6743.
For questions about a charge that's been made to your credit card, please contact Amazon.com.
For questions about how to place an order, please visit Amazon.com's Help department.
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Shoes.com Shipping Rates
Listed below are shipping details for Shoes.com, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $0.00 Alaska and Hawaii Street ETA 3 - 7 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Standard Ground shipping is free for all shoes.com orders from Amazon for orders shipping to the contiguous United States. Orders shipped by Standard Ground usually arrive within 5-7 business days.
Because Standard Ground shipping is not available to Alaska and Hawaii, orders shipped to those states will receive free 2nd Day Air shipping.
PLEASE NOTE: The shipping provider does not deliver on Saturdays, Sundays or national/federal holidays. Shoes.com ships Monday through Friday only, excluding national and federal holidays. Delivery is not available for shipping to P.O. boxes, U.S. territories, or APO/FPO addresses.
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Shoes.com is required to collect sales tax on all orders shipped to Connecticut, Texas, Florida, Nevada, Missouri, Illinois, Pennsylvania, Tennessee, Georgia, California, New York (some exclusions apply) and Wisconsin.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Shoes.com, Inc. is the sole owner of all personal information you have provided us and information about your order. Your information will not be shared with, sold to, or rented to third parties.
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Returns and Refunds
Shoes.com offers the easiest return policy on the web.
Return shipping is absolutely free and easy because Shoes.com provides a pre-paid return label along with each purchase. If you are not completely satisfied, simply return your purchase within 60 days for a refund.
*Please note: Amazon will not provide a prepaid return label for shoes.com returns. You will only receive a prepaid return shipping label if you follow the shoes.com returns process.
To return an item purchased on Amazon, please visit //secure.shoes.com/Orders/ReturnsOnTheWeb/AffiliateReturns.aspx for detailed instructions on how to process your return and receive your free return label.
Refunds will be processed within 10 business days after receipt by our Returns Department. The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation.
PLEASE NOTE: Worn shoes are not returnable. At this time we are unable to offer exchanges for orders placed through Amazon.com; all returns will be processed as refunds.
Contact this seller Phone: 1-888-233-6743
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Shoes.com does not currenty offer gift wrapping or gift messages for orders placed at Amazon.com.
Some merchants offer gift wrapping for an additional fee. If Shoes.com offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.
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