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Frequently Asked Questions
Q. Why are costume items non-returnable?
A. Due to the limited use nature and health issues of these items, we cannot accept returns on costumes, hats, wigs, make-up, masks, prosthetics or seasonal items. If you have received a costume size other than the size ordered, please notify us immediately at 866.321.4304
Q. Are you an independent business?
A. The Wizard's Chest has been independently owned for 25 years. There is only one of us in the entire world (that we know of) and we hope that our next 25 years will be just as fun!
Q. Where can I find out more information about The Wizard's Chest?
A. More information is available on our website, www.wizardschest.com.
The Wizard's Chest - Details
For questions regarding products, order delivery, or returns, please contact The Wizard's Chest Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About The Wizard's Chest
The Wizard's Chest is known all over the world as one of the best stops for toys & costumes for people 9 to 99 and has been a mainstay in Denver for more than 25 years. But there are still many people who discover the store for the very first time every day. Are you one of them? We invite you to come on down (or visit our website) and learn why The Wizard's Chest has been a magical part of so many people's lives, as both children and adults.
The Wizard's Chest is not "just a costume store," but a well-known specialty store with a twenty-five year history. The store's beginning was in an 850-square-foot space in 1983. Originally inspired by J.R.R. Tolkien's Lord of the Rings trilogy, the store capitalized on the idea of an imaginary world called Middle Earth. The Wizard's Chest was off and running with a life-sized wizard who has become as well known as the store itself and the spirit of fun and fantasy waiting inside.
The store has grown over the years into its current two-story, multi-sensory, fantasy-inspired castle with over 8,000 square feet of space. A metal sculpture wizard and a drawbridge now greet customers as they enter the store. Inside, the original wizard stands adorned in purple velvet holding a staff tipped with a crystal ball amid the exquisite fantasy décor in fuchsia, turquoise and purple.
The entire second floor of the castle is devoted to costumes, make-up and accessories. There are hundreds of complete costumes for customers to buy, as well as a complete theatrical make-up counter, four completely filled hat racks, 200+ wigs to choose from, and 200+ masks to draw your attention. Costumes and fun are in good supply within the land of make-believe that exists upstairs.
A hands-on play environment exists throughout the whole store. Chessboards sit out on tables and invite friendly games between customers and/or the staff. A wind-up section is especially popular, as well as bins full of every color and size of ball, handheld puzzles and games. New games are open for perusal, as well as magic tricks, books, jigsaw puzzles, puppets, stuffed animals and science toys. In-store tournaments for collectible cards games such as Magic: The Gathering and Pirates of The Spanish Main have become a weekly ritual in our open-play area.
At its current location, juggling, yo-yos and other skill toys have become a popular feature of the store. For the last eleven years, the store has hosted the Rocky Mountain Yo-Yo Championships, bringing hundreds of spectators to the Cherry Creek North area during the event in June. The store continues to have weekly Yo-Yo and Juggling Clubs, which meet on Saturdays and are well attended by young and old alike.
Over the past twenty-five years, the store and its customers have literally grown up together. Three generations of customers grace the store with their laughter and joy. The success of The Wizard's Chest is the result of the willingness of the owners, managers and staff to listen to their customers and give them what they've grown to expect in the way of products and service.
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The Wizard's Chest Shipping Rates
U.S. Shipping Costs:
Shipping costs are calculated by UPS based on the zip code to which the package is being shipped. Please allow 3 - 7 business days for delivery depending on the distance from Denver, Colorado.
Orders placed after 10:00 a.m. (MST) will go out with the next day's shipping.
Please note that UPS does not deliver on Saturdays and Sundays!
Packages sent to APO and FPO addresses can not be shipped via UPS. We must send them instead using the U.S. Postal Service. Contact us for a shipping quote.
Listed below are shipping details for The Wizard's Chest, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpedited Continental US Street ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $0.00 per Weight (lbs) $0.00 $0.00 per Shipment $8.95 $19.98 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $0.00 per Weight (lbs) $0.00 $0.00 per Shipment $8.95 $25.00 Alaska and Hawaii Street ETA 3 - 7 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $14.95 --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $14.95 --- US Protectorates Street ETA 4 - 8 business days --- per Item $0.00 --- per Weight (lbs) $0.50 --- per Shipment $9.95 --- US Protectorates PO Box ETA 4 - 8 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $9.95 --- APO/FPO Street ETA 18 - 32 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $7.95 --- APO/FPO PO Box ETA 18 - 32 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $7.95 --- Canada ETA 5 - 10 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $24.95 --- Europe ETA 10 - 20 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $34.95 --- Asia ETA 10 - 16 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $44.95 --- Outside US, Eur., CA, Asia ETA 10 - 20 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $44.95 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Orders placed will go out within 3 buisness days.
Please call 1.866.321.4304 if you wish to make sure that the items you are ordering are positively in stock or you wish to Special Order an item that you know we carry.
If your order contains out of stock items, you will be notified if the order will not ship within 7 Business Days for all Standard Class Shipments; All Expedited shipments will be notified within 24 hours of backorder discovery and will be presented with options at that time for their order.
We can ship outside of the United States. However, shipping costs will vary according to the destination and the weight of the package. We ship our international packages by way of the U.S. Postal Service using their Global Priority or Global Express delivery. Please contact us if you need further information.
Please note: The Wizard's Chest is not responsible for shipping delays or problems once a package leaves the United States. Postal services vary from country to country, so we cannot predict when your package will arrive.
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The Wizard's Chest applies sales tax to every order placed within the State of Colorado, and the City and County of Denver. Orders originating in other states are exempt and are not charged. Tax rates are as follows:
City and County of Denver - 7.6% total
State of Colorado (outside of Denver) - 2.9%
These rates are general guidlines for Colorado residents. Amazon.com calculates appropriate tax rates based upon your billing address. Actual rates may vary depending upon the district and locality of your billing address.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
When you place an order with us, we request your name, billing address, shipping address, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, and administering our site. We do not share your private information with anyone.
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Returns and Refunds
Returns are handled on an individual basis. Please contact us for our return policy on specific items. The following are our general guidelines.
Most items may be returned or exchanged within 15 days of receipt. We will not accept returns after 30 days beyond the shipping date. The following items may NOT be returned: costumes, teeth, wigs, masks, hats, stockings, magic tricks & supplies, video tapes & DVD's, makeup, hair spray, or special order items. Shipping is non refundable. If actual cost of shipping the order exceeded the shipping charge we collected, we may deduct the actual cost from your refund. Purchaser is responsible for return shipping of all items. All returns must be in same condition as received (new, undamaged, unworn).
If you receive a damaged item, save the box and packing and contact us immediately by email or at 1.866.321.4304 (M-F 10am-5pm Mountain US).
Send Returns to:
The Wizard's Chest
230 Fillmore St.
Denver, CO, 80206
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.