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Frequently Asked Questions

Q: Amazon just sent me an email with an estimated delivery date of after Christmas, should I cancel my order?
A: No. Amazon is crazy and is emailing these ridiculously long shipping estimates to everyone. I have asked them to fix this problem but they have not. Please check our feedback to get a feel for how quick we ship. It's fast like lightning!

Q: Do you have a mascot?
A: No, not at this time. Jeffrey Giraffe was not available for endorsement deals.

FreeGluten - Details

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    About FreeGluten

    Saturday Delivery: Please call us for a shipping quote

    Overnight/2day orders placed by 3:30pm EST will usually ship same day (pending we receive the order from Amazon - see below).

    Important Shipping Info
    We generally try to ship the same day that the order is received M-F only, but may become backlogged during the Holiday shopping season. Any order placed with an upgraded shipping option (one day, two day, three day(expedited) receives priority processing.

    Amazon Order Processing
    Amazon usually sends us you order info within an hour, but if they can't verify your payment info it can several hours for us to receive your order. This means you could place and order at 1pm and we could receive it at 6pm, well past our shipping cut off for the day. Once we receive confirmation from Amazon your order will leave our warehouse ASAP.

    Thank you for looking!

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    FreeGluten Shipping Rates

    FedEx guarantees their Next Day, 2 Day, and 3 Day services. You will be refunded shipping if FedEx fails to make the delivery according to their time commitments. This guarantee only covers errors on their behalf. Delays due to weather are not guaranteed and will not be refunded. So order early just in case!

    Listed below are shipping details for FreeGluten, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    One-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days24 hours
     per Item$0.00$0.00$0.00$0.00
     per Weight (lbs)$1.00$5.99$8.99$14.99
     per Shipment$1.00$24.99$34.99$59.99
    Continental US PO BoxETA3 - 5 business days1 - 3 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$4.99$5.99------
     per Shipment$9.99$34.99------
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$4.99$6.99------
     per Shipment$9.99$14.99------
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$4.99$6.99------
     per Shipment$9.99$14.99------
    US Protectorates StreetETA4 - 8 business days2 - 4 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$4.99$6.99------
     per Shipment$9.99$18.99------
    US Protectorates PO BoxETA4 - 8 business days2 - 4 business days------
     per Item$0.00$0.00------
     per Weight (lbs)$4.99$6.99------
     per Shipment$9.99$18.99------
    APO/FPO StreetETA---8 - 16 business days------
     per Item---$0.00------
     per Weight (lbs)---$6.99------
     per Shipment---$14.99------
    APO/FPO PO BoxETA---8 - 16 business days------
     per Item---$0.00------
     per Weight (lbs)---$6.99------
     per Shipment---$14.99------
    CanadaETA---2 - 4 business days------
     per Item---$0.00------
     per Weight (lbs)---$8.99------
     per Shipment---$49.99------
    EuropeETA---2 - 4 business days------
     per Item---$0.00------
     per Weight (lbs)---$14.99------
     per Shipment---$79.99------
    AsiaETA---2 - 5 business days------
     per Item---$0.00------
     per Weight (lbs)---$14.99------
     per Shipment---$79.99------
    Outside US, Eur., CA, AsiaETA---2 - 5 business days------
     per Item---$0.00------
     per Weight (lbs)---$19.99------
     per Shipment---$79.99------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    FreeGluten Shipping Policies

    Important Shipping Info
    We generally ship same business day that the order is received. Please note that Amazon can take several hours to confirm your payment. This means you could place and order at 3pm and we could receive it at 6pm, well past our shipping cutoff for the day. Once we receive that confirmation from Amazon your order will leave our warehouse ASAP.

    Signature Required
    Most items over $100 in value will require a signature upon delivery.

    Weather Delays
    Most of those packages will arrive just find via Next Day/2day shipping, but please understand that shipping carriers can't control the weather, and on occasion there will be delays. They also do not process refunds for these delays either. Order early just in case!

    Lost/Misdirected packages
    Any packages that don't arrive on their expected delivery date, per the tracking number, need to be reported to us within 3 days. All FedEx/UPS shipments have day definite delivery dates, and need to be reported ASAP. If you don't notify us of a delivery failure within 3 days we will not be held responsible for the shipment.
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    FreeGluten Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from FreeGluten through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from FreeGluten may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from FreeGluten through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide FreeGluten with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to FreeGluten's Privacy Policy.

    FreeGluten's Privacy Policy

    SmrTech hates spam and will never use your information for anything other than processing your order.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact FreeGluten to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages


    Gift Wrapping

    Our delicate little elf's love to wrap gifts but generally don't have time. If you are hard pressed and really, really, really, need gift wrapping drop us a line. We can generally work something out.

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