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Frequently Asked QuestionsQ: Can I cancel my order?
A: Probably not.† Orders are submitted the the warehouse for processing almost immediately after being submitted.† Once they are in the warehouse, they cannot be canceled.† You are more than welcome to request a cancellation, and we will promptly get back to you with an answer.
Q: What if I need to return my item?
A:† We can accept back new, unused items with the original tags and packaging (i.e. shoe boxes) within 30 days of receipt.† We cannot accept returns on climbing gear or intimates.† You do not need a return authorization.† Please include your order number and detail the items you are returning.
Return Address -
1530 Riverside Dr.
Chattanooga, TN 37406
Q: What about an exchange?
A: Since we cannot guarantee inventory, we do not accept exchanges. If you'd like to exchange your purchase for another item, please return your original purchase and create a new order for the replacement item.
Rock/Creek - Details
For questions regarding products, order delivery, or returns, please contact Rock/Creek Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Rock/Creek is an independent†specialty outdoor retailer based in Chattanooga, Tennessee with over 20 years of brick and mortar experience.†With a dedicated staff of outdoor enthusiasts and gear experts, Rock/Creek offers only the very best outdoor apparel and equipment from top brands like†Marmot,†Patagonia,†Arc'Teryx,†The North Face,†Chaco Sandals,†Montrail, and others to ensure that customers are comfortable and safe in the outdoors.†Rock/Creek provides quality gear for a host of outdoor sports including kayaking, rock climbing, camping, hiking, trail running, and adventure racing.†As a leader in the outdoor industry and in the larger community, we use outdoor retail as a platform to encourage outdoor recreation and†environmental stewardship to improve access to the backcountry. Rock/Creek hosts†the annual StumpJump 50K Trail Race, attracting top competitors from across the nation, and is a major sponsor of the Triple Crown Bouldering Series.†As part of this mission, Rock/Creek is a proud member of Grassroots Outdoor Alliance, a group of independent outdoor shops dedicated to the sustainability of the specialty outdoor channel and the quality of the outdoor enthusiast‚Äôs experience.†
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Rock/Creek Shipping Rates
All shipping rates are fix priced for your convenience.
Listed below are shipping details for Rock/Creek, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii US Protectorates Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $48.99 $7.95 $49.00 to Up $0.00 Continental US PO Box · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $48.99 $7.95 $49.00 to Up $0.00 Continental US Street · Two-Day · (2 business days) Per Shipment Bands Shipment Rate $0.00 to $48.99 $20.00 $49.00 to $100.00 $15.00 $100.01 to Up $0.00 Continental US Street · One-Day · (24 hours) Per Shipment Bands Shipment Rate $0.00 to $48.99 $30.00 $49.00 to $100.00 $25.00 $100.01 to $200.00 $20.00 $200.01 to $300.00 $15.00 $300.01 to Up $10.00 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $12.95 Alaska and Hawaii PO Box · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $12.95 US Protectorates Street · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $12.95 US Protectorates PO Box · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $12.95
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship using UPS, USPS via Newgistics, FedEx, and USPS.†
Order processing time is 1-2 business days, even if your order has expedited shipping.† The day of pick-up is not counted in transit time for your order.
Please give us a call if you have questions about shipping times for your order. 888-707-6708 x1
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Sales tax is not separately calculated and collected in connection with items ordered from Rock/Creek through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Rock/Creek may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Rock/Creek through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Rock/Creek has created this privacy statement in order to demonstrate our firm commitment to your privacy. Rock/Creek will not sell, trade, or lease your personal information to third parties. The following information discloses our information gathering and dissemination practices for Rock/Creek:We collect users' contact information including but not limited to addresses, emails, phone numbers and financial information (such as credit card numbers). Contact information from the order form is used to send orders. The user's contact information is also used to contact†customers directly when necessary (for instance with questions about their orders). Some of the products represented on our site ship directly from the product manufacturer to the customer. In†such a†case we provide the customer's shipping information to the manufacturer for order fulfillment purposes only.†
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Rock/Creek to get information about any additional policies that may apply:
Contact this seller Phone: 1-888-707-6708
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.