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Outland USA - Details
For questions regarding products, order delivery, or returns, please contact Outland USA Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Outland USA
Whether you're a weekend warrior or a full time outdoorsman, OutlandUSA is here for you.
Created under the simple mission of excellence, OutlandUSA.com is committed to equipping you for your adventures.† We realize that our success is determined by your satisfaction, therefore we strive to provide the best outdoor products at great prices, with quality customer care.
Our showroom floor in Nolensville, TN (just south of good ole Nashville) is home to some of the finest outdoor goods available.† And our website offers those same products internationally.† We make a whole-hearted effort to only carry brands and products that have a reputation for being reliable and worth every penny, so you can be excited about our product too.
If you're ever in the area, feel free to stop by.† And if you're not coming to Nashville anytime soon, feel free to call.† We'd like to help anyway we can.
Here's wishing you many adventures,
Outland USA staff
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Outland USA Shipping Rates
Listed below are shipping details for Outland USA, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days per Item $0.00 $0.00 $0.00 per Weight (lbs) $0.85 $3.00 $5.75 per Shipment $5.00 $23.40 $21.85 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $1.85 $5.70 --- per Shipment $4.80 $33.40 --- Alaska and Hawaii Street ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $5.00 --- --- per Shipment $2.00 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $5.00 --- --- per Shipment $2.00 --- --- US Protectorates Street ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $2.25 --- --- per Shipment $5.00 --- --- US Protectorates PO Box ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $2.25 --- --- per Shipment $5.00 --- --- APO/FPO Street ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $1.85 --- --- per Shipment $4.60 --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $1.85 --- --- per Shipment $4.60 --- --- Canada ETA 5 - 10 business days --- --- per Item $0.00 --- --- per Weight (lbs) $2.75 --- --- per Shipment $24.00 --- --- Europe ETA 10 - 20 business days --- --- per Item $0.00 --- --- per Weight (lbs) $4.45 --- --- per Shipment $43.00 --- --- Asia ETA 10 - 16 business days --- --- per Item $0.00 --- --- per Weight (lbs) $4.00 --- --- per Shipment $43.00 --- --- Outside US, Eur., CA, Asia ETA 10 - 20 business days --- --- per Item $0.00 --- --- per Weight (lbs) $4.00 --- --- per Shipment $30.00 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
For domestic (United States) customers:
We ship items using the United States Postal Service (USPS) and the United Parcel Service (UPS). A tracking number is supplied for tracking purposes and it is usually updated at the end of the business day in which your item will ship.
Expedited and Second Day shipping options are available and usually are shipped UPS, though we reserve the right to use USPS Express Mail depending on the cost and weight of the item purchased.
Please note that all orders over $250 are shipped using signature confirmation. This is to help ensure that the item gets delivered to the correct recipient.
For International customers:
We ship items using the United States Postal Service who then hands the package over to our local service. Items can be tracking on the USPS website and sometimes from your local service's website.
Please be aware that there are often customs duties and delivery fees that are due at time of delivery which the original shipping costs do not cover. These duties and fees are the responsibility of the buyer and are levied by the delivery service and local government.
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Sales tax is not separately calculated and collected in connection with items ordered from Outland USA through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Outland USA may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Outland USA through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
We highly value our customers
Therefore, we will not sell, distribute, or trade your information.† We may occasionally send you information specifically related to our company via email or post.†
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Returns and Refunds
In order to provide you the best possible customer service we ask you to please read the following return policy carefully:
- We cannot accept any returns on climbing gear.† This is to ensure the safety of all our customers.
- For sanitary reasons we cannot refund the purchase of undergarments or earplugs.†
- All returns must be in new, unopened condition.
- All returns must have original tags attached.
- Please return items to:
PO Box 1001
Nolensville, TN 37135
Via UPS or FedEx
2017 Johnson Industrial Blvd
Nolensville, TN 37135
We are happy to accept returns postmarked within 30 days of delivery.† Please include the packing slip provided with your shipment.† If this packing slip was discarded, please enclose a piece of paper with the Amazon order number which you can find online through your Amazon account.
1.††† Contact us directly.† In most cases, we will ask you to place a new order for the desired item, then provide an order number to be included in your return.†
2.††† Order the correct item from OutlandUSA and include your new order number with your return.
When the return is received you will be refunded the complete purchase price of the item.
Defective or Not as Described Items:
Please contact us directly before returning the item.† We reserve the right to replace the item, provide the pictured/described item, or refund the complete item price depending on the nature of the defect, difference, or inventory status.† We do not charge a restocking fee on items found to be defective or not as described.
In most cases our restocking fee will be 5% of the purchase price of the item with a $2.50 minimum.† If the item included free shipping, a refund less our original shipping cost will be applied.
A higher % will be charged for returns that are not in accordance with this policy.
Please contact us with any questions or concerns regarding this policy.† While it covers 99% of all returns, there are occasionally unique situations that we are happy to resolve with you.† 1-800-975-9715.
Contact this seller Phone: 1-800-975-9715
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.