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AV House - Details
For questions regarding products, order delivery, or returns, please contact AV House Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About AV House
About UsAt AV House our number one goal is your satisfaction.
Each member of the AV House™ staff has many years of experience in the consumer electronics industry and will strive to make sure that we fill your expectations.
Our staff consists exclusively of audio/video enthusiasts that can answer almost any installation question you may have.
We are located in sunny Fountain Hills Arizona
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AV House Shipping Rates
All ground shipments with the exception of TVs and other very large products ship for free. For air & expedited shipments, shipping charges are calculated based on the weight of the entire order.
To view shipping charges simply place your items into the shopping cart and the shipping cost will be displayed during checkout.
Listed below are shipping details for AV House, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days per Item $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $1.79 $2.29 per Shipment $0.00 $7.99 $16.99 Alaska and Hawaii Street ETA --- 1 - 3 business days --- per Item --- $0.00 --- per Weight (lbs) --- $4.89 --- per Shipment --- $22.99 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
At AV House our standard shipping method is FedEx Ground.
Air & Expedited shipping are also available for most items.
We reserve the right to ship extremely large items or orders via FedEx freight or other carrier.
Some small, light-weight items may ship via Mail Express or USPS. These methods can take a bit longer to deliver but allow us to keep our prices for these items low - similar to Amazon's 'Super Saver' shipping.
While we do our absolute best to ship all items on the same day they were ordered, Amazon allows for 1 day of 'processing time' so it's possible that the item you order will ship the day after you order it especially if the order is placed late in the day. Orders can also be delayed while Amazon performs fraud protection screening - please understand that this is out of our control.
Shipping is calculated using business days so weekends and holidays† don't factor in to shipping calculations. In no case will orders be delivered on Saturday or Sunday.
Televisions 40" or Larger
Large televisions will shipped via AIT Logistics and will require a signature upon delivery. Transit time is 5-8 days depending on destination. Faster delivery options are NOT available on large TVs.
Please be sure to include a phone number where you can be reached so the carrier can coordinate delivery.
Once you receive a television shipment it is vital that you thoroughly inspect the box before signing for it. If there is any visible damage to the box be sure to document it on the bill of lading before signing.
If the damage is extreme please refuse the shipment and document the reason for the refusal on the bill of lading.
Please open and inspect the TV - before you sign for it if possible - and check for hidden damage.
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TaxationAV House is required by law to collect sales tax in certain states.
If you live in a state where we are required to collect sales tax, it will be calculated and displayed during checkout.
At this time we are not setup to handle exempt purchases from non-profit, religious, government, or any other entity that is exempt from taxation.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Information Collection and Use†† †††† †††
AV House is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.†† ††† ††† ††††
Order†† †††† †††
†† †††† ††† Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, etc. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.†† ††† ††† ††††
Notification of Changes†† †††† †††
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Returns and Refunds
†† ††† † RETURN POLICY:
At AV House we want you to be happy with your purchase so our return policy is simple.
Retail Items -
If you are unhappy with your purchase at any time within the first 30 days from the purchase date and the product is in new condition with all packing materials we'll take it back.
Just contact our customer service department and obtain an Return Authorization Number, double box the item (pack the item(s) in the original boxes with everything that came with them and then put that into an external box), write the RMA number clearly on the outer box and ship them to the address provided by our customer service department. If the items were purchased as part of a kit or bundle any free goods must be returned also. Once we receive the items and verify their condition we will issue you a credit less shipping. Returns for reasons other than product defect or AV House mistake may be charged a restocking fee of up to 20%.
Order Cancellation Requests:
Our systems are highly automated. We ship from our own location as well as multiple distribution partners throughout the United States. Once you've placed your order, we transmit it to one of our distribution partners within about 15 minutes. Once the order has been sent to our distribution partners it can no longer be canceled (even if the order shows as un-shipped in Amazon systems). If you've placed an order and then changed your mind, the easiest (and least expensive) way to get a full refund is to refuse the shipment when FedEx shows up at your door. If you aren't going to be home, leave a note on your door stating that you wish to refuse the package. If the package has already been delivered, please DON'T OPEN IT. Bring the unopened package to the local FedEx (or Kinkos/FedEx) office and tell the customer service representative that you wish to refuse the package and FedEx will return it to us. Once the item has been refused it can take 2-3 weeks to process your refund - please be patent, the process takes some time but you will get your money back.
In-wall and in-ceiling speakers -
Due to the nature of architectural speakers once they are painted or installed we can't take them back. In the rare event that the speakers are defective we will repair or exchange them at our discretion within the 30 day return window. After the 30 day return period we will be happy to provide you with the manufacturer's contact information so you can obtain warranty service.
Due to their size, risk of damage, and cost to ship, we do not accept returns on televisions over 32" (other than refusals due to shipping damage). Televisions larger than 32" should be serviced in the field by the manufacturer.
Internal Computer Parts, Motherboards & Memory -
Once items in anti-static packaging have been opened they are non-returnable. If they don't function as expected for some reason please contact the manufacturer for warranty service.
Lamps, Batteries & Other Consumable Items
Once these products have been opened we will not accept returns for any reason. Please be sure that you've ordered the correct part before opening.
Software, Xbox Live Cards & Similar Items
We are happy to accept returns of factory-sealed software however once the package has been opened we can't accept returns for any reason.
Sony Products -†††We do not allow returns on any Sony products for any reason - Sony will policy has made it nearly impossible to accept returns so regrettably, we can't accept returns of Sony products including cell phones.
Hang On To The Original Packing Materials
Be sure and return products back to AV House in the original packaging and packaging materials. The items we sell are solidly built and sometimes heavy and can get damaged in shipping without proper protection. If you can, keep your packing materials during and beyond your warranty period, just in case they need to be sent back to AV House or the manufacturer for any reason.
Missing Items / Shipments
Please track the progress of your order with the tracking information we email you. All missing shipments must be reported within 10 days of the delivery date as shown on the carrier's site (usually FedEx). Missing items, while rare, happen occasionally. Please report any missing items within 10 days of receipt. Prompt reporting give us the best chance of solving these issues in a timely manner.
AV House strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, AV House shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.
Limitation of Liability
In all circumstances AV House's maximum liability is limited to the purchase price of the products sold. AV House shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. AV House shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not AV House has been made aware of the possibility of such claims or damages.
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.