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Frequently Asked QuestionsAre the items authentic?
Definitely. We only offer authentic merchandise and acquire them directly from the manufacturers.
When will I receive my package?
Orders are shipped out within 48 business hours after we receive order confirmation from Amazon. Every order placed on Amazon goes through their payment clearing process before they forward the confirmed order to us. Please take note of this processing time when choosing the shipping service for your package.
Every package has a tracking number which can be used on the carrier's website to check the package's status. Tracking numbers are emailed to you when the item has been shipped out. You may track the items at websites www.ups.com, www.usps.com, and/or www.upsmailinnovations.com. Please allow 24-48 hours for their system to update tracking information.
Domestic shipments typically take 2 to 10 days to arrive. Expedited shipments typically take 2
to 3 business days to arrive. If your package has not been delivered after this time frame, please contact us and let us know.
Why is there no information for my tracking number?
Please allow 24-48 business hours for the courier to update their system. If you have purchased the item with free shipping, it may be a UPS Mail Innovations package. Please try using the tracking number on the www.ups-mi.net site.
What is the difference between "Expected Ship Date" and "Estimated Delivery"?
Expected Ship Date is the time frame when the package leaves the warehouse. "Estimated† Delivery" on the other hand is the time frame the package is expected to arrive at the shipping address you provided.
Do you ship to other countries?
As of the moment, we only ship within US and Canada.
What is your Return Policy?
We have a 30-Day return policy. All items should be in the original condition the item was received. To return an item, please log-in to your account and click the "Return Items" button on the order you wish to return.
Star Eyewear - Details
For questions regarding products, order delivery, or returns, please contact Star Eyewear Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Star Eyewear
Star Eyewear has been in the eyewear business since 1995.
We have been able to offer authentic and only authentic designer sunglasses and eyeglasses to the public at more affordable prices. How do we do this? Eliminate middlemen in the trade and work flow efficiency. Less costs, lower prices, more savings for you!
Every customer is important to us. We strive to excellent customer satisfaction. So if you have any inquiries, please don't hesitate to contact us and we're more than happy to help.
Toll Free Number: 1-888-354-7078
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Star Eyewear Shipping Rates
Listed below are shipping details for Star Eyewear, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $9.95 $14.95 $24.95 per Weight (lbs) $0.00 $0.00 $0.00 $0.00 per Shipment $0.00 $0.00 $0.00 $0.00 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- --- per Item $0.00 $9.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- --- per Item $4.95 $14.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- --- per Item $4.95 $14.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- --- per Item $9.95 $19.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- --- US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- --- per Item $9.95 $19.95 --- --- per Weight (lbs) $0.00 $0.00 --- --- per Shipment $0.00 $0.00 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
FREE Standard shipping for all standard domestic orders!
We understand that getting your packages fast is important to you. That is why all orders are shipped out within 48 business hours your payment has cleared with Amazon.
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Sales tax is not separately calculated and collected in connection with items ordered from Star Eyewear through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Star Eyewear may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Star Eyewear through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Star Eyewear values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Star Eyewear to get information about any additional policies that may apply:
Contact this seller Phone: 888-354-7078
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Star Eyewear Exchanges & Returns
Star Eyewear Exchanges & Returns Policy
If you are not 100% satisfied with the item you received, we can have your order exchanged with another item with our quick and easy exchange process or you may return it for a refund.
Star Eyewear does NOT have Restocking Fees.
Please contact us for a Return/Exchange Merchandise Authorization number prior to sending the product back to us.
Item(s) presented for exchange and/or return must be in re-sellable, unworn, and original condition with all the papers, cases, and cleaning cloths included when you received it.
Returns have to be received by us within 30 days from the moment you received the delivered package.
You are responsible for all return shipping charges with exceptions. We are also not accountable for any lost or undelivered packages. That is why we strongly suggest goods must be returned via traceable method of shipping with tracking number and signature confirmation.
Refunds & Exchanges are processed within 48 business hours upon receipt and inspection of returned items.
Shipping fees are non-refundable.
To return an item, please log-in to your account and click the "Return Items" button beside the order you wish to return.