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Frequently Asked Questions
NEW YORK PERFUMES offers the largest in-stock assortment of fragrances, we offer you:
* 100% Satisfaction Guaranteed.
* Best prices and selection.
* Fast and reliable service
Q) How is it that New York Perfumes prices are so much lower than the prices of the retail department store?
A) New York Perfumes is the leading online fragrance store. It offers its customers designer, brand name, and hard to find fragrances and fragrance accessories at discounted prices of up to 70% below manufacturer's suggested retail prices. Because of the large combined volume of products that are purchased by us and our relationships with suppliers and fragrance manufacturers, we are able to purchase these products at special prices. These purchasing savings are then passed on to our customers.
Q) Can I have the tracking #?
A) We automatically send you the tracking as soon as we print the shipping label. Otherwise you can go to your account and you can see the tracking number next to your order. If you still donít have it, please ask us for tracking #. We will manually send you the tracking #.
Q) When will my item be shipped?
A) Usually, we process shipping within 24 hours from the order. Please allow us 1-2 business days for shipping.
Q) What is the difference between EDP, EDC, and EDT?
A) Eau De Perfume, Eau de Toilette and Eau de Cologne are different categories of fragrance. EDP is a more concentrated fragrance. EDT and EDC have a softer concentration of fragrance as compared to EDP.
Q) I donít smell my perfume after some time?
A). You are not suppose to smell your own perfume after 5 minutes. And if you can then that means you have sprayed too much. Because after few minutes your nose gets use to the perfume smell. You wear perfume for others to smell on you.
Q) Can I return?
A) All the returns have to be done within 30 days from delivery date. Buyers are responsible for return shipping charge. Initial shipping charge will not be refunded. If your order ships for free, a $6 shipping fee will be deducted from the refund.† If a package is undelivered, unclaimed or returned packages, cost of return i.e. $6.00 will be deducted from refund.
Q) I received wrong item.
A) Please send us an e-mail to resolve the issue. We will certainly exchange with correct item at our cost.
Q) How can I extend the life of my fragrance?
A) Keep your perfume in a cool, dry area, and away from sunlight. That is how we store our inventory in our warehouse
SOMETIMES THE POST OFFICE IS VERY SLOOOOOW!
CHECK OUR LABEL AND EMAIL SHIP DATES.
WE SHIP WITHIN 1-2 DAYS ONCE WE RECEIVE THE ORDER.
REST ASSURED THAT
WE ONLY SELL ORIGINAL FRAGRANCES!!!
NEVER A FAKE NOR A COUNTERFEIT!!!
Still Have Questions?
Contact Customer Service at 315-622-2282.
Questions regarding Products, order delivery, or returns,
Please contact New York Perfumes at 315-622-2282.
New York Perfumes - Details
For questions regarding products, order delivery, or returns, please contact New York Perfumes Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About New York Perfumes
The most distinctive feature about us is the speed, efficiency and thoroughness of our actions. We are a company that is always moving rapidly in a very clear direction. Our sights are set on specific goals of the marketplace; yet our values and integrity, both individually, or as a cohesive team, remain high and are never compromised.
Like other business in our industry, we feel the competitive pressure, but we have chosen to run this race and we are having FUN!
Our strategy had been focused on developing a Wholesale and retail fragrance stores to meet the needs of today's fashion-conscious, value-oriented consumers. This goal required the adoption of three basic principles: service, selection and quality. We have been successful at upholding all three while, at the same time maintaining a fantastic discount pricing. So buy with Confidence.
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New York Perfumes Shipping Rates
Listed below are shipping details for New York Perfumes, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpedited Continental US Street ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $1.99 per Weight (lbs) $0.00 $0.00 per Shipment $0.00 $6.99 Continental US PO Box ETA 3 - 5 business days --- per Item $0.00 --- per Weight (lbs) $0.00 --- per Shipment $0.00 --- Alaska and Hawaii Street ETA 3 - 7 business days --- per Item $0.99 --- per Weight (lbs) $0.00 --- per Shipment $4.99 --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- per Item $0.99 --- per Weight (lbs) $0.00 --- per Shipment $4.99 --- APO/FPO Street ETA 18 - 32 business days --- per Item $0.99 --- per Weight (lbs) $0.00 --- per Shipment $4.99 --- APO/FPO PO Box ETA 18 - 32 business days --- per Item $0.99 --- per Weight (lbs) $0.00 --- per Shipment $4.99 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Unless noted otherwise in the ordering pipeline New York Perfumes ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Sales tax is not separately calculated and collected in connection with items ordered from New York Perfumes through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from New York Perfumes may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from New York Perfumes through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so, with the following exception.
We are happy to provide further details of our privacy policies. For more information, call us at (315) 622-2282, Mon-Fri 10 am-5.pm
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact New York Perfumes to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.