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COOKIESKIDS - Details

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    About COOKIESKIDS

    About Cookie's


    Cookies Department Stores was established in Jamaica, Queens (NY) in 1975. Today, Cookies has expanded into a seven store emporium carrying items for children and teens of all ages. With its largest store occupying over 70,000 square feet of selling space, Cookies has become known as the Worlds largest Kids Department Store and the #1 School Uniform Headquarters in the United States.

    At Cookies we understand what it means to serve and appreciate our customers. We are committed to helping you find your perfect item and to retaining you as a customer for a very long time. If there is anything you need assistance with, or, if you have a special request, do not hesitate to contact us!

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    COOKIESKIDS Shipping Rates


    Listed below are shipping details for COOKIESKIDS, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$0.00$0.00
     per Weight (lbs)$1.00$0.50$0.50
     per Shipment$5.50$9.50$18.25
    Continental US PO BoxETA3 - 5 business days1 - 3 business days---
     per Item$0.00$0.00---
     per Weight (lbs)$1.00$0.25---
     per Shipment$5.00$9.50---
    Alaska and Hawaii StreetETA3 - 7 business days1 - 3 business days---
     per Item$0.00$0.00---
     per Weight (lbs)$1.00$1.00---
     per Shipment$10.00$15.00---
    Alaska and Hawaii PO BoxETA3 - 7 business days1 - 3 business days---
     per Item$0.00$0.00---
     per Weight (lbs)$1.00$1.00---
     per Shipment$10.00$15.00---
    US Protectorates StreetETA4 - 8 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$8.00------
    US Protectorates PO BoxETA4 - 8 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$8.00------
    APO/FPO StreetETA18 - 32 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$6.75------
    APO/FPO PO BoxETA18 - 32 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$6.75------
    CanadaETA5 - 10 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$20.00------
    EuropeETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$35.00------
    AsiaETA10 - 16 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$50.00------
    Outside US, Eur., CA, AsiaETA10 - 20 business days------
     per Item$0.00------
     per Weight (lbs)$1.00------
     per Shipment$100.00------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    COOKIESKIDS Shipping Policies

    Shipping & Handling

    Some orders may require a signature at the time of delivery. Please track your package and ensure someone will be home to sign for your package. Packages returned to Cookieskids due to "Sender Unavailable" are subject to a $7 return to sender fee at our discretion.

    If a customer is not home to accept a delivery after 3 attempts by UPS or if a customer refuses a shipment, the customer will be responsible for any and all shipping charges associated with that shipment.

    Cookieskids offers delivery to APO, FPO and P.O. Boxes.

    International Shipping

    Cookie's is pleased to offer USPS International Shipping Service. International orders take 3-10 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination.

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    COOKIESKIDS Tax Information

    Tax Policies

    Only customers living in New York State will be charged tax. Taxes will be assessed based on State and Regional law. In New York City and other select regions of New York State, clothing and any other apparel (shoes, socks, dancewear etc.) is not taxable. The exception to this rule is if any one individual item is priced over $110, that single item (not your entire cart) will be charged tax. 

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide COOKIESKIDS with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to COOKIESKIDS's Privacy Policy.

    COOKIESKIDS's Privacy Policy

    Privacy and Security

    Online Ordering is Secure
    We value our customers and want to make shopping online as comfortable and as safe as possible. We have taken every precaution to safeguard your financial information. Your credit card numbers are encrypted while in transit using the industry standard Secure Sockets Layer (SSL). Moreover, your credit card numbers are encrypted and stored on our isolated network, protecting them from theft or internal compromise. This system provides safe, reliable e-commerce.

    In our effort to be a leader in online security, we have designed data management software systems which automatically store and protect your information. Furthermore, for added safety, if our customer service team suspects anything to be improper with your order and/or your credit card, they will contact you and get voice authorization from you.

    What We Collect:
    We ask you for information such as your name, e-mail address, shipping address, billing address and method of payment information that identifies you as an individual.

    We store and use this information so we can process your order. If necessary, we might use this information to contact you for help processing the order. We respect your privacy. We may use your information to personalize your shopping experience (such as a personal greeting). Our secure server software encrypts all personal information, ensuring that your information stays private and protected.


    About Children/Teens: like you, Cookie's is concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

    ANYONE UNDER 18 must have their parent's or guardian's permission to order.

    If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. Please note: we may nevertheless maintain a record of that person's name and address in a "do not register" file to avoid subsequent registration by a child under the age of 13.

    Disclosure of Information to Third Parties:
    Your personal information is used by us, our suppliers and shippers in order to process and ship your orders. Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. If necessary, we might use this information to contact you for help processing the order. We respect your privacy. Our secure server software encrypts all personal information, ensuring that your information stays private and protected.

    Aggregate information is general in nature and does not contain any personally identifying information. Aggregate information about traffic patterns, sales, and other site information may be shared with partners, vendors, and other reputable third parties.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Returns

    Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 365 days of the date of invoice. We will gladly credit your account. Underwear is not refundable. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. If your item(s) did not come with packaging, please ensure they are returned in the exact condition as you received them in. Return shipping charges are the responsibility of the customer.

    At this time, we cannot offer an exchange program. If you would like an exchange, please call Cookieskids or place your order online again. The reason for this is because we do not have access to your credit card information and cannot adjust the total amount if your exchange exceeds your original purchase amount.

    To return your purchase:

    When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Cookieskids.com, simply fill out the bottom portion of your invoice with the reason for your return and any other necessary information and send it back within 365 days of the invoice date. To expedite the process, please call us at 877-942-6654 to obtain a RMA#. You may return any purchase in the same bag or box that it was shipped in. Upon return and receipt of the product, Cookie's will refund, or credit the item. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.

    NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.

    Contact this seller Phone: 877-942-6654

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.