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4.8 stars over the past 12 months
4.8 stars over the past 12 months (2,749 ratings)

Frequently Asked Questions

Q: How do you ensure safe shipment?

A: All shipments are packed and shipped in such a way as to ensure safe delivery, and all shipments are sent with a tracking number, which will be emailed to you as soon as the phone is shipped.

Q: How can I return a product?

A: Please contact us via the Amazon messaging system, and we will send you an RMA number and return instructions. A 15% restocking fee will apply to non-defective returns.

Q: What does unlocked mean?

A: When you purchase a plan and mobile phone from a cellular provider in the United States, the phone is usually configured, or "locked," to run only on that provider’s network. If you try to use a SIM card from a different provider, the phone will not access the other provider’s network because it is locked out. An unlocked cell phone is a phone that is not configured or programmed to any specific provider network {Note: unlocked is only for GSM (see below).}

Q: What is GSM/CDMA?

A: GSM and CDMA are two different cellular network technologies. In the US, the prominent GSM providers are T-Mobile and AT&T, while Verizon and Sprint both use CDMA. Most phones are either GSM or CDMA only, and they will not work with a provider who uses the other kind, though there are increasingly more phones that use both.

Q: What does no contract mean?

A: Sometimes a phone is offered for a discount as long as it is activated with a new plan. No-contract phones do not require commitments, though you will still need to have a plan and Simcard in order to use them.

Q: What is a “Sim card” and do phones come with them?

A: A SIM card is a specially programmed microchip that inserts into a compatible GSM mobile device (CDMA phones generally do not use removable SIM cards). The SIM card encrypts transmissions and identifies the user to the mobile network. If a phone is listed as “unlocked”, it is not carrier specific and will not include a SIM card unless specially stated.

Q: Does this phone require a data package?

A: Phone plans, requirements and compatibility differ with each provider. The best thing one can do before purchasing a phone is to contact the provider you hope to use and make sure the phone is compatible with your plan.

Masterdeals - Details

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    About Masterdeals

    If you have any issue with your order or shipment, and for all questions and comments, please do not hesitate to contact us Monday-Thursday 9AM-5PM EST and Friday 9AM-3PM EST at:

    424-999-2015

    At Masterdeals, our motto is “Your Satisfaction Is Our Business”.

    And we mean it.

    Each and every purchase gets individual attention. We have one of the fastest response rates on Amazon, and our customer service is among the highest rated. We guarantee the quality of our products, and love to help you set up, connect and enjoy your purchase.

    Policies:

    • We accept returns for all our products.
    • Items can be returned for up to 30 days after receipt.
    • We make no claim or guarantee of compatibility between products; it is the responsibility of the consumer to ensure compatibility prior to completing order.
    • You must contact us before returning an item; any unauthorized return will not be accepted and will be returned to the buyer.
    • All items must be returned in their original condition. A returned product should be sent with all accessories that it came with, in the original box it came in.
    • There will be a 15% restocking fee for items that are not defective.
    • Please do not write on or deform the original package in any way, as this may cause the item to be refused and returned to you. Do not tape or write on items or packaging. 
    • We will refuse any return which is damaged, altered, or missing items. We reserve the right to refuse a return.
    • The value of any missing accessories will be charged to the buyer. 
    • Unless the product is defective, shipping and handling charges for returning items are the responsibility of the buyer.
    • Unless the item is DOA (dead on arrival), shipping charges are not refundable. Only the purchase price of the product is refundable.
    • Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with “Free Shipping”, it means that we are paying the freight on behalf of the customer. In this case if that product is returned for a refund, the shipping expenses incurred will be deducted from the refund.
    • Returns are processed within 3 business days of receipt.
    • Replacements and refunds will not be issued until we have received the returned item. We'll notify you via e-mail of your refund once we've received and processed the returned item.
    • We accept no responsibility for items damaged or lost during return transit.
    • All returns must be received by us within 10 business days of the RMA number being issued.

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    Masterdeals Shipping Rates


    Listed below are shipping details for Masterdeals, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    US Protectorates
    APO/FPO
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10,000.00 $0.00
    $10,000.01 to Up $4.99
    Continental US PO Box · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    US Protectorates Street · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    US Protectorates PO Box · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    APO/FPO Street · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Masterdeals Shipping Policies

    Items are shipped the next business day after payment is received (or earlier if possible!), and should arrive by USPS. You will receive an invoice by email together with a tracking number. Please store your tracking number, and inform us immediately of any problems. We ship within the US only.

    MasterDeals is closed on the weekends. Any orders placed late Friday or during the weekend will be shipped out Monday morning, providing it is not a holiday. 

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    Masterdeals Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Masterdeals through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Masterdeals may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Masterdeals through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Masterdeals with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Masterdeals's Privacy Policy.

    Privacy Practices

    Masterdeals values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Masterdeals to get information about any additional policies that may apply:

    Contact this seller Phone: 424-999-2015

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.