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Frequently Asked Questions
Q: What expedited shipping services do you provide?
A: If you need an order urgently or have it delivered on a specific date, you can always select UPS Second Day or Next Day shipping options. Please keep in mind that there is order processing time* and UPS does not deliver on Saturdays, Sundays or public holidays. Therefore, if your order is placed on Wednesday to Friday, there is a chance that the second or next business day is the following Monday. You will need to place your order accordingly. We encourage you to contact us if you are not sure which shipping option to choose.
UPS Second Day shipping:
If shipped on a Wednesday, the order will be delivered on Friday of the same week, by end of day.**
If shipped on a Thursday, the order will be delivered on the following Monday, by end of day.**
UPS Next Day shipping:
If shipped on a Thursday, the order will be delivered on Friday of the same week, by end of day.**
If shipped on a Friday, the order will be delivered on the following Monday, by end of day.**
*We do our best to ship orders with UPS shipping option within the same day if they are received before 12pm PT, and guarantee to ship all orders within 2 business days. See our Store Policy for more details.
**UPS provides a guaranteed delivery date, but unforeseen issues may delay delivery.
Q: What should I do if I need to return what I ordered?
A: If you are not satisfied with your order, you can contact us to start the return process right away. We have a 30-day Satisfaction Guaranteed Return Policy. Always check the package immediately upon receipt.
To ensure that your return is handled promptly, you must obtain a Return Authorization Code (RA#) before returning your order to us. Once you decide that you need to return your purchase, contact us immediately (preferable within 14 days of receipt to ensure that your return remains valid). Include in your message the following information:
- ††† Order Number
- ††† Buyer Name
- ††† Item(s) to be returned
- ††† Reason for return
You will receive an RA# within 2 business days of your request. Items returned without an RA# will not be accepted. Return packages must arrive at our location within 30 days of the original purchase date. If you have not heard from us after 2 business days, please email us again. Your initial request may not have reached us.
Enclose a copy of the email, the original packing slip and the merchandise you are returning in the package. Label the package clearly with the RA#. The buyer is responsible for the return shipping cost, as well as any shipping fees incurred in the case of an exchange. We recommend that you use a return shipping method that has tracking and/or insurance services since we cannot offer any refund for items that do not arrive at our location.
Merchandise must be returned in its original condition & packaging including any tags & special components. Merchandise that are used, worn, soiled or altered by the customer will be refused, discarded or returned to buyer at buyer's expense.
We reserve the right to refuse any requests and returns or apply restocking fees to returned packages that are received beyond our 30-day guarantee period.
To exchange items in an order, please follow the above return instructions for the original order and place a new order for the items you want.
Packing Errors and Damages
Upon receiving your order, inspect the package carefully. Please contact us within 2 days upon receipt if there is a packing error or damages in your order to ensure that we can review your case and resolve the issue for you right away.
Once a return package arrives at our location, it may take up to 10 business days to process the refund. Refunds will be credited back to your original method of payment. Restocking fee may apply if there are issues with the returned merchandise. Original shipping & handling charges are non-refundable.
Refunds will be credited back to your original method of payment. Please
allow up to two billing cycles for the credit to appear on your account
statement.†You can always contact us at for refund status updates.
Q: How come I still do not see a refund on my credit card / bank account statement?
A:†Please contact Amazon.com customer support directly for questions regarding refunds, charges to your Amazon.com account and credit card information. We do not have access to your private information and have no control over the actual refund transaction.
For other questions or more information, please feel free to contact us.
Old Shanghai Online - Details
For questions regarding products, order delivery, or returns, please contact Old Shanghai Online Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Old Shanghai Online
Old Shanghai Online is the online sister store to mega-stores Old Shanghai, Canton Bazaar & Peking Bazaar located in San Francisco's famous Chinatown, as well as Old Shanghai Decor, which opened in Petaluma downtown in October 2011.
You will find clothing, accessories and handbags from our private label "Red Blossom" Collection.† Our designers had been inspired by their traditional values and rich Asian heritage and today's contemporary fashion.† Everything, from clothing & accessories to home decor items, are designed with today's style trends in mind.
We welcome any comments and questions!† You can contact us at any time and we will get back to you within 2 business days.
Thank you for shopping with us and we hope to hear from you again soon!
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Old Shanghai Online Shipping Rates
At Old Shanghai Online, you can shop with confidence!
We guarantee that all orders are shipped within two (2) business days of order date.
- USPS & UPS options are available for orders shipped within the continental US (including Alaska, Hawaii and US Protectorates).
- USPS Priority International is the only option for orders shipping to Canada.
- Standard Shipping is USPS First Class or Priority Mail.
- Expedited Shipping is UPS 2nd Day Air & Next Day Air.
NOTE: UPS does not ship to PO Box addresses. We do not ship to APO/FPO addresses. Signature is required upon delivery.
For more details, review extended Shipping Policies below the shipping rate chart.
Listed below are shipping details for Old Shanghai Online, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 per Weight (lbs) $3.40 $3.55 $4.90 per Shipment $3.80 $23.00 $48.00 Continental US PO Box ETA 3 - 5 business days --- --- per Item $0.00 --- --- per Weight (lbs) $3.40 --- --- per Shipment $3.80 --- --- Alaska and Hawaii Street ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $3.90 --- --- per Shipment $3.80 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $3.90 --- --- per Shipment $3.80 --- --- US Protectorates Street ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $3.90 --- --- per Shipment $3.80 --- --- US Protectorates PO Box ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $3.90 --- --- per Shipment $3.80 --- --- Canada ETA 5 - 10 business days --- --- per Item $0.00 --- --- per Weight (lbs) $2.50 --- --- per Shipment $28.00 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship out all orders within 2 business days of receiving your order.
- Kindly note that it takes some time for Amazon.com to process and confirm your payment before it sends us the order for fulfillment.† This process may take hours depending on whether or not there are payment issues.
- We will notify you of any delay or cancellation of your order via email within 2 business days.
You will receive a shipping confirmation email with tracking information when your order is shipped. Please check your spam mailbox if you have not received the email.
NOTE: Delivery time estimates below are general guidelines only. Please use your tracking information to get accurate delivery information. USPS may only scan packages when delivered, so you may not see tracking results en-route.
USPS First Class or Priority Mail - Delivery about 3-5 business days
* Delivery time to areas within Alaska, Hawaii and US Protectorates will take longer and depends on final destination.
* USPS delivery service is not available on Sundays and public holidays.
UPS 2nd Day Air - Delivery by the end of 2nd business day
UPS Next Day Air (Saver) - Delivery by the end of next business day
* Above estimates apply to orders received before 12:00 noon (Pacific Time).
* UPS does not accept PO Box addresses.
* UPS delivery service is not available on Saturdays, Sundays and public holidays.
* Signature is required upon delivery.
USPS Priority International - Delivery about 6-10 business days but may depend on accessibility of final destination
* USPS delivery service is not available on Sundays and public holidays within the US. Please contact the local post office in Canada to get information on their delivery service.
* Any duties, taxes and associated charges accessed as a package passes through customs is the responsibility of the recipient. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information.
* If you need expedited shipping to Canada, please contact us.
We do not accept any international orders at this time. If you would like to place an international order, please email us for more information.
For questions or more information, please refer to our FAQ or contact us for more details.
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Sales tax is not separately calculated and collected in connection with items ordered from Old Shanghai Online through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Old Shanghai Online may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Old Shanghai Online through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
This policy covers personal identifiable information (PII) collected by Old Shanghai Online. It is our policy not to sell or release information to anyone about visitors to this site or customers of Old Shanghai Online without prior consent or a court order. Old Shanghai Online does not send out advertisements to former customers or sell/release lists of former customers without customer consent. Also, you will not receive unsolicited e-mail or other unsolicited communications from Old Shanghai Online other than clarifications of orders and payment, or notice that an order has been shipped or a product is no long available. It is our policy to originate communications only when a client has specifically requested that we notify them of developments related to merchandise we sell or may have available for sale in the future.
Internet "cookies" other than "session" cookies are not used. "Session" cookies, which expire after a brief amount of time, are used so a user can shop and maintain a list of items ordered in their "shopping cart" and have a total due calculated. A user is not required to supply any personal information unless they decide to complete an order. When visiting any Internet site, your unique address, called an "IP address", is recorded. Old Shanghai Online does not release any information about the collection of this address to any third party. No images, files or cookies are downloaded from third party servers.
You can shop with confidence and without worry at Old Shanghai Online.† For more information, please contact us at any time.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Old Shanghai Online to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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It is FREE to include a gift message to your order!
- On the packing slip, your added gift message will for the order or each item will let the recipient know how you feel.
- If you do not want any price information on the packing slip, be sure to select that option during checkout.
Gift wrapping service is not available.