Recent Feedback:

Frequently Asked Questions

For questions about a charge that has been made to your credit card, please contact Amazon.com. For questions about how to place an order, search Amazon.com Help.

antonline - Details

  • Top of Page

    About antonline

    ANTONLINE is one of the nation's leading e-commerce suppliers of consumer electronics and computer equipment.

    ANTONLINE is proud to Partner with Amazon.com to provide Amazon customers with the finest products and fastest online order fulfilment in the industry. 

  • Top of Page


    antonline Shipping Rates


    Listed below are shipping details for antonline, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$0.00$0.00
     per Weight (lbs)$0.99$3.49
     per Shipment$4.99$16.99


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

    Top of Page
    antonline Shipping Policies

    SHIPPING AND HANDLING RATES:

    Our customer-friendly shipping schedule is calculated by Amazon based on the number of items and weight of your shipment and the TYPE OF SHIPPING SERVICE that you specify. Ground service is normally 3- 10 business days.  Expedited 3 day service is normally 3 business days. Business days don't include weekends or holidays. We do not offer Overnight or weekend shipping.  Items normally ship from the warehouse in 1- 2 business days. Amazon sometimes holds orders for credit check whick may slow shipping. Shipping and handling charges will be applied to all orders placed. All shipping charges include a base per shipment cost plus $1 per item cost and per pound cost.  If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.
    Top of Page
    antonline Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from antonline through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from antonline may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from antonline through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
    Top of Page

  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide antonline with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to antonline's Privacy Policy.

    antonline's Privacy Policy

    Atlanta Network Technologies is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our Web site. In this policy, 'personal and account information' means your name, company name, account number, address, telephone number, and e-mail address plus other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, and 'we' and 'us' means Atlanta Network Technologies as well as its affiliated companies.
    We reserve the right to modify this privacy policy from time to time. You should visit our Web site periodically to review any changes.
    How much information must I share?
    The amount and type of information we collect from you depends on your activities and use of our Web site. Below, we explain what information we collect.

    See Amazon.com's Privacy Notice

  • Top of Page

    Returns and Refunds

    Return Policy

    Basic Criteria

    All returns must include the following:

    Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
    Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or creditrequest status.

    Valid Return Merchandise Authorization (RMA) written on the shipping label.

    Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

    The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)

    Manufacturer documentation (manuals, warranty cards, registration information, etc.)

    The RMA number must not be written on the original manufacturer'spackaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.


    Returns Must Meet ALL Applicable Criteria

    If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made,and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Antonline.com. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the product back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.


    Returns

    To begin the return process on an item you change your mind about, you will first need to obtain an RMA number. Click here for directions on receiving an RMA //www.antonline.com/request_rma.php

    (If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect(not matching the order placed online) or defective upon return inspection.
    Please note that ANTONLINE.com does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product. For items which we offer free shipping our standard shipping charges will be deducted from any refund or credit.


    Basic Return Policy

    Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website. Once an RMA is issued you have 10 days to return the product to us. RMAs must be valid,unexpired, and issued for the product being returned. Only one RMAis issued per return. When it expires, you may no longer return your product.

    If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. See the Manufacturer Contact List at the bottom of this page.

    Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

    Upon our acceptance of the merchandise in like new condition and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited to the purchaser for the original purchase by the website or company where the purchase was made (Antonline.com, Amazon.com, Sears.com, etc...) in accordance with each website or company's specific refund policy.Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days(excluding Saturdays, Sundays, and holidays) after receipt of the item.

    Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.

    The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you,the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

    Special Return Policies

    Potentially Defective Products

    All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information. See the Manufacturer's Contact List at the bottom of this page.

    Please note that 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".


    Non-Returnable Products

    The following products are not accepted for return. Customers must direct repair or replacement inquiries to the manufacturers' authorized service centers for these products: personal care products; consumables TVs and monitors, computer products, laser printers, scanners, fax andother devices with delicate optics. To locate a service center near you,please refer to your product manual. Unused software may be returned,if unopened, with some exceptions. Defective software, games,CDs and DVDs may be returned for the same title only. Software programs,consumables and media are not returnable to Antonline.com under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation(units that have been installed, scratched, or abused will not be accepted for return or credit). Returned products are subject to shipping and restocking charges, or refund rejection as listed below.

    RMA Fee Schedule for Returned Items

    Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.
    Products returned Used, Opened in close to perfect condition or with all packaging and item materials and manuals that can be resold as openbox are subject to a 30% restock fee + shipping costs. Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.