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Frequently Asked Questions
Q: Does Bose ship products in unmarked boxes to ensure the element of surprise?
A: Bose products are shipped in distinctive packaging to showcase image, name and features. Please keep this in mind if you are shipping to an alternate address or would like to preserve the element of surprise.
Bose - Details
For questions regarding products, order delivery, or returns, please contact Bose Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Bose® Corporation
Since Bose Corporation was founded in 1964 by then Massachusetts Institute of Technology Professor Dr. Amar G. Bose, the original philosophies and founding principles have not changed.
Bose maintains an exceptionally strong commitment to research, for it is within the discipline of research that yesterday's fiction becomes tomorrow's reality. We strive to identify things which, when made better, improve people's lives.
But it's more than just research. We aim for excellence in everything we do. From the way we run our business to our customer service. From the products to the owner's manuals you'll use to set them up. In everything we do, we truly believe that "good enough" is merely a starting point.
While many of our products are designed for entertainment and home audio solutions, you’ll find Bose sound is prevalent in both the aviation and automotive industries, too. We’ve also designed professional sound systems for many applications, including stadiums and auditoriums, houses of worship, retail businesses, department stores and restaurants.
Our commitment has served us well. Today, Bose has operations in the United States – with more than 100 retail stores nationwide -- Europe, Canada, Australia, Asia and South America.
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Bose Shipping Rates
Listed below are shipping details for Bose, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $1,099.99 $0.00 $1,100.00 to $4,995.00 $0.00 $4,995.01 to Up $0.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $150.00 $15.00 $150.01 to $500.00 $25.00 $500.01 to $998.00 $35.00 $998.01 to $1,149.00 $40.00 $1,149.01 to Up $50.00 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to $1,099.99 $0.00 $1,100.00 to $4,995.00 $0.00 $4,995.01 to Up $0.00 Alaska and Hawaii Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $150.00 $0.00 $150.01 to $998.00 $0.00 $998.01 to $4,995.00 $0.00 $4,995.01 to Up $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Unless noted otherwise in the ordering pipeline Bose ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Tax is Collected
The sales and use taxes applied to your purchase are determined according to state and local laws and regulations.
Bose is required to collect tax in every state in which we have business activity beyond Internet, telephone or mail-order sales.
If you would like more information about the sales tax in your area, please contact your state department of revenue.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Bose.com Privacy Statement
At Bose Corporation we believe that your interaction with us should result in extraordinary and lasting experiences. For that to happen, it’s important to establish and maintain your trust.
When we ask for personal information for any reason on this website, we will provide a link to this policy statement. Ensuring that you understand how personal information is obtained and used is important to us.
The following is an overview of some of the means by which we may obtain customer information:
• Online transactions and surveys, sweepstakes entries, electronic resumes and email
• Bose® retail store music theater tickets
• Product registration (online and via U.S. mail) cards
• Contest and sweepstakes entries
• Telephone, mail and Bose store transactions
• Bose music shows/events
This policy may be revised from time to time. We will post all changes on this website. This policy is specific to Bose Corporation operations in the U.S., and applies to information you submit online as well as through other channels. This policy is here for your convenience and is not intended to create a binding obligation. Should you have any questions, please contact us at 1-800-999-2673 or send a letter to:
Bose.com Privacy Department
The Mountain, MS 230
Framingham, MA 01701
Revised September 18, 2003
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Returns and Refunds
Try your Bose® product at home for 30 days, risk free. Your satisfaction is guaranteed. Should you have a problem or are not happy with any Bose product purchased on our website, please call us at 1-800-905-1520. Or send an email to firstname.lastname@example.org. Either way, we can help work through any issues you may have with your purchase. If you feel the product just isn’t right for you, simply call the number above to arrange a return directly to Bose within 30 days.
Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Bose customer service.
For questions about a charge made to your credit card, please contact Amazon.com.
Contact this seller Phone: 1-800-905-1520
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.