Recent Feedback:

4.7 stars over the past 12 months
4.7 stars over the past 12 months (4,660 ratings)

Frequently Asked Questions

Cyberkin - Details

  • Top of Page

    About Cyberkin

    Ultimate Genesis LLC is a name recognized as the forerunner in Battery, Charger, Cable, and Toner sales and service. Cyberkin is the brand of it. Since its establishment Ultimate Genesis LLC †has prioritized customer support Satisfaction, and service thereby earning †consumer confidence and financial strength. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.

    With over 5 years of electronics experience, trust us to help you with all your digital needs. You can shop with confidence. All products sold by Ultimate Genesis LLC come complete with a full USA warranty and include all manufactures accessories. Choose from a large selection of Batteies, Charges, Cables, Toners and more. Do not forget our Hot Product section for the latest in technology and great deals.†
    Ultimate Genesis LLC was originally established as a electronics retailer but has since expanded to include a comprehensive line of laptop batteries, charges, cables, and tonners, as well as a wide range of home office machines and copiers. Priced to compete with an aggressive market and accommodate a discerning customer, Ultimate Genesis LLC has successfully attained its reputation as a leader in the field.†

  • Top of Page

    Cyberkin Shipping Rates

    Listed below are shipping details for Cyberkin, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
    Continental US StreetETA3 - 5 business days
     per Item$2.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Continental US PO BoxETA3 - 5 business days
     per Item$2.00
     per Weight (lbs)$0.00
     per Shipment$0.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50

    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

    Top of Page
    Cyberkin Shipping Policies

    Satisfaction is guaranteed buying from Cyberkin. If you are unsatisfied with the product for any reason, you can return it in its original condition within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. For further assistance, please contact Cyberkin customer service.†

    Unless noted otherwise in the ordering pipeline Cyberkin ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.

    Top of Page
    Cyberkin Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Cyberkin through the Site unless explicitly indicated as such in the ordering process. Items ordered from Cyberkin may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Cyberkin through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Cyberkin with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Cyberkin's Privacy Policy.

    Cyberkin's Privacy Policy

    Cyberkin will never sell, transfer or otherwise disclose your personal information to any outside party. We will use the information given to us by you exclusively to fill your order. We will make no other use of your personal information. We will not aggregate customer information in any way, such that it is used to market to you, either by telephone or by mail.†


    While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. assumes no liability for inaccuracies or misstatements about products.

    See's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Product Return Policy. Please contact Cyberkin to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returns Policies


    Don't Want: Request within 30 days, 20% restocking fee, return shipping.
    Defective: Report within 30 days, receive either a refund or replacement.
    Damaged: Report within 14 days, receive either a refund or replacement.†
    ------Please see information below for more details------

    Return Policies:
    You may return most new, unused, and undamaged items within 30 days of the date the product was delivered. We will also pay for return shipping charges if the return is due to our error, is damaged or defective.
    Please request a return by following the prompts on your Amazon order page, emailing our customer service team. Once submitted, our returns department will review your request for an RMA and determine if you meet the requirements of our Returns Policy. If a Return Merchandise Authorization (RMA) is approved, you will receive an email containing specific instructions about how to return your product.†
    Cyberkin does not allow drop off returns. The return must be shipped back to the address specified in your Return Instructions email.

    Types of Returns
    I Don't Want the Product Anymore or I Want to Exchange the Product
    You have 30 days from the date your product was delivered to request an RMA. If you wish to exchange the product, you may place a new order, independent of the returns process. A 20% restocking fee will be charged on all returned products unless the products were originally damaged or defective. Shipping costs are not refunded. Original shipping fees will not be refunded. You will be required to pay return shipping fees. If you delivery refuse your shipment, those return shipping fees will be deducted from your return refund. If the return is damaged in transit back to us, the package will be delivery refused by our warehouse and you will need to contact the shipper to open a damage claim. If your original order was placed under our Free Shipping promotion, the original shipping savings for the returned products will be subtracted from your refund amount, unless the products are damaged or defective.

    The Product I Ordered is Not the Product I Received
    You have 30 days from the date your product was delivered to request an RMA. In most cases, we will issue you a email tag so all you will need to do is deliver your return to an authorized shipper for which the email tag was issued. Once the RMA has been received and approved, Cyberkin will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be placed. If your RMA is denied, return shipping costs will be deducted from your refund.

    The Product Is Damaged
    You have 14 days from the date your product was delivered to request an RMA. Once the RMA and damage claim with the shipper have been completed, Cyberkin will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted.†

    The Product is Defective
    You have 30 days from the date your product was delivered to request an RMA. In most cases, we will issue you a email tag so all you will need to do is deliver your return to an authorized shipper for which the call tag was issued. The item must be returned to us before your replacement or refund is issued. If we determine that the product is defective, Cyberkin will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If we determine that the product is not defective, your RMA will be denied. If you wish to have the product shipped back to you, you must issue a call tag

    Cross Shipping
    We do not ship replacement products until the RMA has been completed (cross-ship). If you need a replacement product before the RMA is completed, you may place a new order, independent of the returns process. Please remember, placing a new order does not guarantee an RMA approval or refund.

    Refusing Delivery
    Any customer who refuses delivery of an undamaged product will be responsible for all shipping charges associated with the order (including original and return shipping charges) and a 20% restocking fee. This applies even if a neighbor or child refuses the delivery without your consent. Cyberkin needs to be notified when a package is delivery refused because an RMA will need to be set up for you.†

    All returns must include the following:
    -An approved Return Merchandise Authorization (RMA) number
    -Original, intact packaging (i.e. manufacturer's box, packing materials, styrofoam, plastic bags, etc.). Products must be in the original packaging and in reselable condition.
    -Original intact UPC barcode, if one exists. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA status.
    -All accessories included in the original shipment
    -All documentation (i.e. manufacturer documents, manuals, product literature, unused warranty cards, unused registration information, etc.).
    -Cyberkin is not responsible for packages lost or damaged in transit while being returned if return shipping is the responsibility of the customer.
    All items will be inspected and those that do not meet the above mentioned criteria will be denied. If an item is denied, return shipping would be the responsibility of the customer.

    Standard Return Criteria
    Once your RMA has been approved, if you have been issued a email tag you have 14 days in which to take the product to the identified carrier. If you are responsible for shipping the return, then you have 14 days to ship the product via a trackable carrier.†
    Items must be returned in new or unused conditions. Products that have been installed or used are not eligible for an RMA unless they are defective. Some products, if opened, may only be returned for a replacement product and not for a refund.
    If you are ineligible for an RMA or your RMA has been denied, you may still contact the manufacturer of the product directly as there may be an applicable warranty.
    Freight/LTL Shipments†
    The freight carrier will contact you to schedule a delivery appointment, please make sure you have a valid phone number on your account for them to reach you at. Before taking delivery of your freight / LTL shipment, you must carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the product and refuse delivery. Freight shipped and over-sized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered acceptance of delivery, and may not be returned. By signing for or accepting delivery of an LTL or freight item, you acknowledge that the products are not damaged and you understand that you cannot return the products as damaged. If the freight carrier will not let you delivery refuse the item because it has been opened or will not let you inspect the item, please notate any damage on the paper you must sign or notate that they did not allow you to inspect.†
    Manufacturer Only Returns and Products that Cannot be Returned
    Some products may only be returned or exchanged directly with the manufacturer. For these products, it is the customer's responsibility to contact the manufacturer directly to return the products. When contacting the manufacturer, be prepared to provide them with the following information: receipt, date of purchase, model number, serial number and manufacturer part number of the product that you would like to return.
    Some products may be non-cancelable and / or non-returnable, they are listed below:
    -Products that have been installed and are not defective.
    -Products identified as non-cancelable and or non-returnable.
    -Products identified as special order.
    †Typographical Errors
    In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Cyberkin shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or with the incorrect information. Cyberkin shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cyberkin shall immediately issue a credit to your credit card account in the amount of the charge.