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SportsShoes Unlimited - Details
For questions regarding products, order delivery, or returns, please contact SportsShoes Unlimited Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About SportsShoes Unlimited
SportsShoes is a UK based retailer.
At SportsShoes Unlimited, we love sport. Established in 1982, we have over 30 years experience in the business and we're committed to providing you with the widest range of products, at the best value, combined with excellent customer service. Whether you shop over the phone or online you'll find we're passionate about sport and passionate about our business.
Brand New Ranges and Rock Bottom Prices
With over 3,000 products to choose from, we have a huge range of technical sports footwear, clothing and accessories, covering a wide range of sports and all the major brands. As well as stocking the latest in premium product with the latest technologies, we also work hard to bring you the best possible deals.
Proud of our Expert Advice
We're proud of our friendly and knowledgeable service and whatever your level or ability, our experienced team of experts is always on hand to help guide and advise you.
You can be confident shopping with us
At SportsShoes Unlimited we want you to shop with confidence and that's why you'll find shopping with us is easy, hassle-free and reliable. So, from our fast and reliable delivery service through to our easy returns policy and fantastic customer advice team, we're dedicated to providing you with the best shopping experience and a dependable customer service. We have a proven track record and accreditation with the following companies:
- ISIS accredited retailer (Internet Shopping Is Safe)
- IDIS accredited retailer (Internet Delivery Is Safe)
- VeriSign Trusted Merchant
- Safe Buy Web Code of Practice
1 The Park
Phone: 01274 530 530 (International dial +44 1274 530 530)
Fax: 01274 532 222 (International dial +44 1274 532 222)
Email: use Amazon platform
Your feedback is invaluable to us, so if you have any comments or suggestions, we'd also love to hear from you.
Contact us by Phone
To talk to one of our team, give us a call on (+44) 1274 530530. Calls are charged at standard national rate.
Our opening hours (GMT + 0:00) are:
Monday–Thursday – 9am-8pm
Friday – 9am-6pm
Saturday – 9am-5pm
Sunday – Closed
Outside these hours you can leave a message on our answer machines and we'll get back to you when we're back in the office.
Contact us by Email
Simply send your email through the Amazon platform
We try to answer your email enquiries as quickly as possible and will respond to all emails within 24 hours. This excludes weekends and bank holidays, when we'll reply to your email the next working day.
When emailing us, please send as many details as possible, for example your order number and address details if relevant. This will help us to ensure we quickly and efficiently respond to your enquiry.
Registered Company Information:
1 The Park, Jubilee Way, BD18 1QG
Proprietor: B-Sporting Limited
Registered Number: 16270124 England
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SportsShoes Unlimited Shipping Rates
Listed below are shipping details for SportsShoes Unlimited, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii US Protectorates APO/FPO Canada Europe Asia Outside US, Eur., CA, Asia Continental US Street · Standard · (18 - 26 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $4.99 $25.01 to $39.99 $2.99 $40.00 to Up $0.00 Continental US PO Box · Standard · (18 - 26 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $4.99 $25.01 to $39.99 $2.99 $40.00 to Up $0.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to Up $38.00 Alaska and Hawaii Street · Standard · (18 - 26 business days) Per Shipment Bands Shipment Rate $0.00 to Up $40.00 Alaska and Hawaii PO Box · Standard · (18 - 26 business days) Per Shipment Bands Shipment Rate $0.00 to Up $40.00 US Protectorates Street · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $40.00 US Protectorates PO Box · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $40.00 APO/FPO Street · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $4.99 $25.01 to $39.99 $2.99 $40.00 to Up $0.00 APO/FPO PO Box · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $4.99 $25.01 to $39.99 $2.99 $40.00 to Up $0.00 Canada · Standard · (5 - 10 business days) Per Shipment Bands Shipment Rate $0.00 to Up $35.00 Europe · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to Up $10.00 Asia · Standard · (10 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to Up $19.00 Outside US, Eur., CA, Asia · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to Up $29.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
18 - 26 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Christmas Posting Dates
Last guaranteed Christmas posting date for standard delivery is 10th December
Last guaranteed Christmas posting date for express delivery is 18th December
Please note these dates apply to guaranteed delivery, our couriers will still be delivering right up to Christmas.We'll do everything we can to ensure as speedy and efficient delivery as possible.
For estimated delivery time and rates please see table above.
All orders placed before 1pm Monday to Friday will be despatched that day.
Orders placed after 1pm will be despatched the next working day.
For example, if you place your order after 1pm on a Friday or over the weekend, we'll despatch it the next following working day.
Please note that expedited orders over the value of $200 may be subject to customs charges, for which we cannot be held responsible.
Orders Delayed/Missing in Transit
We promise we'll do absolutely everything we can to ensure you receive your order within the time-frame specified.
Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.
All claims for missing items must be made within 21 days of the date of your order.
Should your shipment be liable for customs duty, we cannot be held responsible for delayed delivery.
In the event of non delivery, please allow 21 working days from the date of despatch before contacting us to chase a parcel.
We'll then contact our courier to investigate and locate the parcel.
Items are classed as missing in transit by our courier if they haven't been delivered within 21 days from the date of despatch.
At this point we'll ensure replacements are sent to you immediately upon receipt of a signed lossage form.
Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 21 working days.
If your order hasn't arrived by 3 working days, please let us know and we'll contact our courier to locate it.
We'll send replacements immediately if our courier is unable to locate your parcel upon receipt of a signed lossage form .
Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.
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Sales tax is not separately calculated and collected in connection with items ordered from SportsShoes Unlimited through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from SportsShoes Unlimited may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from SportsShoes Unlimited through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
SportsShoes Unlimited values the privacy of your personal data.
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Returns and Refunds
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When you receive your item you have up to 28 days to change your mind and send it back to us.
We'll exchange or refund all items which:
- Are returned to us within 28 days of receipt.
- Are returned to us in perfect condition, with their original packaging and with the labels attached.
Your statutory rights are not affected.
How to Return
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
1 The Park
Please enclose your invoice , letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs initially to return your parcel.
We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us and also a receipt of posting.
If you have any enquiries about returning your item(s), please feel free to email us via the Amazon platform.
When returning your item, remember to include the code and size of your replacements.
We'll despatch your replacements postage free to US addresses.
We'll turn around your exchange as quickly as we can and subject to stock availability.
We aim to despatch your replacements within 24 hours of receiving your return.
Bear in mind that there may be slight delays during busy periods.
We'll instruct Amazon to refund your order on receipt of your returned order.
We try our best to process all refunds within 24 hours of receipt, however during busy periods please allow 7 working days for your refund.
When we've completed your refund, we'll send you an email to let you know.
Please note: Gift wrapping is non-refundable
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
In the event of receiving a faulty or wrongly sent item, we will refund your reasonable return postage costs on receipt of your parcel with a valid proof of returns postage receipt up to the value of $20.
Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
Please enclose all your details and a covering note explaining the fault and any other useful details.
We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
Your statutory rights are not affected.
If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.
Cancelling before Despatch
To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.
Cancelling after Despatch
If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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If gift messages can accompany items sold by SportsShoes Unlimited, it will be noted in the ordering process.
- The charge for gift wrapping is £3 per parcel whatever the value of your order.
- If your order has to be split into separate shipments due to stock availability, all items will still be wrapped at no further charge, if specified.
- Please add a further 24 hours for delivery.