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For questions regarding products, order delivery, or returns, please contact YoYo.com (Quidsi Retail, an Amazon company) Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About YoYo.com (Quidsi Retail, an Amazon company)
WELCOME TO YOYO.COM
"A Happy Place to Shop for Toys"
Imagine the toy store of your dreams. No crowded, unreachable shelves or middle-of-the-aisle meltdowns. No long lines, bright lights or heavy bags. Just an easy-to-shop store dedicated to the art of play. A toy store designed with you in mind, for the way you want to shop. A place where big name brands and small specialty toys sit side by side. Where the possibilities for play are endless and a world of imagination is delivered right to your door.
YoYo.com is the toy store you've wished for Ė helping you save the day with last-minute birthday gifts, pointing you to toys that teach and entertain and giving you ways to strategically tackle your holiday gift list. Here you'll find a well-organized site with more than 40,000 toys, from the season's must-haves that everyone's talking about to tried-and-true favorites to hard-to-find specialty items. Plus, we've got quite a few tricks to show you. With our Toy Finder tool, YoYo Picks and Wish Lists, you'll always find the perfect present and toy.
Best of all, we deliver everything in as little as a day with free shipping on any order of $35 or more. Because the less time you spend searching around town for just the right toy, the more time you have for the important stuff-like challenging your child to a hula hoop contest or polishing your hip hop moves for a video game dance-off with the family.
To make your experience even more enjoyable, our in-house customer service team is always here to guarantee everything is exactly as you wish. If you're not happy with something, send it back on our dime up to a year after purchase. If you have a suggestion, let us know. If you simply need some help convincing your 10-year-old niece that "LOL" won't fly on that triple word score space, we've got your back there too.
At YoYo.com, we're here 24/7...ready to play!
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YoYo.com (Quidsi Retail, an Amazon company) Shipping Rates
Listed below are shipping details for YoYo.com (Quidsi Retail, an Amazon company), including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Continental US Street · Two-Day · (2 business days) Per Shipment Bands Shipment Rate $0.00 to $49.00 $5.99 $49.01 to Up $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Free Shipping Policy
Shipping is free and fast for any YoYo.com order at $35 or more. For orders under $35, shipping is $5.99.
We ship via UPS and several other premium carriers to provide expedited service. When you order by 6 p.m. on a business day, most orders will ship the same day and you will receive it in 1 to 2 business days. We do not yet offer guaranteed overnight shipping, although many areas of the country do receive their orders the next day. Note that some items, including those shipped directly from the manufacturer, will take longer to arrive; ship times for these products will be noted directly on the product detail page.
Note: You must order by 6 p.m. in the time zone of your order's destination for 2-day shipping to apply.
The following orders may result in delayed shipping:
††† Incorrect shipping address
††† Shipping address does not match billing address
††† Payment delay or issue
††† Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
††† UPS failure to deliver (e.g. severe weather conditions)
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.
Finding Your Box
If the tracking information shows the order has been delivered, be sure to check everywhere - occasionally, carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.
If You're Not Home
It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable", you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
Products Arriving Together
Whenever possible, we will ship all of your products together in one box. However, if the order is large or needs to ship from more than one of our warehouse facilities, your packages may arrive separately. If your package will be arriving on different days ®C this is rare ®C it will be noted in your shopping cart. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the UPS website, you can also see the estimated delivery date for each package. Note that gift certificates are shipped separately.
Please note:We are currently unable to ship to P.O. boxes and international addresses.
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Sales tax is not separately calculated and collected in connection with items ordered from YoYo.com (Quidsi Retail, an Amazon company) through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from YoYo.com (Quidsi Retail, an Amazon company) may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from YoYo.com (Quidsi Retail, an Amazon company) through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
††† Information about our customers is an important part of our business. We use information we collect from the Websites to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. Your account is with Quidsi, the owner and operator of the Websites and not with the individual Websites, and the information collected through the Websites is used by Quidsi for purposes of both Websites. However, you can opt-out of direct promotional communications from each of the Websites by following the unsubscribe instructions within each communication from that Website or emailing us or contacting our customer care department.
††† Third Party Service Providers. We may work closely with other businesses (that we don't own or control) that sell products or services on Diapers.com, Soap.com, Wag.com, YoYo.com and BeautyBar.com
††† In some cases, these businesses may operate stores or websites that sell products or services to you directly. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. We share customer information related to those transactions with that third party.
††† Promotional Offers. We periodically provide our customers with information about third party products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions on behalf of other businesses. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, on behalf of third parties or otherwise, please opt-out during registration, email us later or follow the unsubscribe instructions within each communication.
Other Third Parties/Select Partners. From time to time, we might establish a business relationship with other persons or entities who we believe are trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you, and for further promotional purposes. If you do not want us to share information with Select Partners please opt-out during registration, email us later or follow the unsubscribe instructions within each communication.
††† Reviews/Share This/Testimonials. If you review a product on our site, your review may be posted on Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com. as well as on a partners' network site that shares reviews with other shopping communities. When you use "ShareThis" to post to social networking sites or to tell your friends about our site, the information is collected by a third party site to facilitate your postings. "ShareThis" allows you to enter your friend's email address and/or import email contacts from various email service providers. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Websites unless they inform us otherwise by following the instructions we provide.
††† Merger/Sale. In the event that Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com, all or substantially all of their respective assets, or a line of business of Diapers.com, Soap.com, Wag.com,YoYo.com or BeautyBar.com, is acquired, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. We will notify users of the Websites of such a change in ownership or transfer of assets by posting a notice on the Websites. Notice: On April 1, 2011, Amazon.com, Inc. acquired Quidsi, Inc., which owns and operates Diapers.com, Soap.com, Wag.com, YoYo.com and BeautyBar.com.
††† Bankruptcy. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your personal information is treated, transferred, or used. Therefore, you should know that in such event, your personal information may be treated like any other asset of Quidsi, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.
How Secure Is the Personal Information You Collect?
††† We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. When you enter credit card information on our Websites, we may store it so that you do not have to re-enter it every time you order, but we encrypt it when storing. While no security system is absolutely foolproof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com, you are issued a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you. Be sure to sign off when finished using a shared computer.
††† Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com contain links to other websites. We have no control over the content, policies or actions of these sites, even if you are offered services on those sites because you have established an account with Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com. We are not responsible for the privacy practices or the content of such websites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every websites that collects personally identifiable information. This privacy statement applies only to information collected by our Websites.
††† You must be 18 years of age or older to become a member of Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com. We do not collect information from minors.
Changing Your Personal Information
††† You may review, change or correct your personally identifying information at any time by accessing your account information on the Websites or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.
Conditions of Use, Notices, and Revisions
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Returns and Refunds
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 365 days of the sale date and issue a full refund. We will also pay for the return shipping. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.
Unfortunately, we cannot extend this return policy to resellers of our product. For returns from destinations outside the 48 contiguous states, or for any other questions or concerns, please contact us at 1-866-YOYO-123 (1-866-969-6123).
Contact this seller Phone: 1-866-969-6123
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Purchasing Gift Certificates
††† Gift certificates can be purchased in set amounts up to $1,500 and personalized for any occasion.
††† You can send gift certificates by email or regular mail. If you would like to personally deliver the gift certificate, simply enter your address in the recipient field.
††† Gift certificates can only be mailed to valid U.S. addresses, including U.S. Territories and APO/FPO addresses. Read more about our shipping policy here
††† Gift certificates will be emailed or mailed by the end of the next business day.
††† No sales tax is charged on the gift certificate purchase. However, taxes may apply to orders paid for with the gift certificate, in accordance with statutory law.
††† Promotional codes may not be used to purchase gift certificates, but may be used when redeeming gift certificates.
Redeeming Gift Certificates
††† Gift certificates are redeemable across our family of sites, including YoYo.com, Wag.com,Diapers.com, Soap.com, Wag.com, and BeautyBar.com.
††† To redeem, you must have a YoYo.com, Diapers.com, Soap.com, BeautyBar.com or Wag.com account. If you don't have an account, you can set one up for free in just a few minutes on any site.
††† Every gift certificate has a unique code. To redeem, enter this code at checkout.
††† The dollar value of your gift certificate is automatically deducted from the total price of your order. If there is a balance left over, you can use it for your next purchase. You can view any outstanding gift certificate balances under "My Account".
††† Both a gift certificate and credit card may be used to pay for your order. If both are used, we will charge the gift certificate first; the remaining balance will be charged to your credit card.
††† Unused gift certificates may not be redeemed for cash.
††† Gift certificates are not replaceable if lost or stolen.
††† Gift certificates may be redeemed for orders shipped to valid U.S. addresses, including U.S. Territories and APO/FPO addresses. However, additional shipping and handling charges will apply to areas outside the contiguous states.
Some merchants offer gift wrapping for an additional fee. If YoYo.com (Quidsi Retail, an Amazon company) offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.