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Frequently Asked Questions
A: All packages are shipped discreetly.
Our packages bear no reference to what
is in the box not the origin. We go an extra step and
protect your items internally in case
your package possibly becomes damaged
For health and hygiene reasons, DearLady is unable to accept any
opened or unopened returns on any of the following kinds of items:
Anal Toys, Breast Toys, Bondage Gear, Penis Extensions, Dildos,
Love Dolls, Love Kits, Penis Pumps, Masturbators, Sex Furniture,
Artificial Vaginas, Lingerie, and Vibrators.
Q: Can I cancel my order?
A: Amazon allows all buyers 30 minutes to cancel their orders. We pride ourselves in processing your order immediately and if your order has reached our warehouse processing center your order will be unable to be cancelled.
Q: Can I cancel my order after it has shipped?
A: Unfortunately after your order has shipped we cannot recover your package. We will however provide you with your tracking number. If you wish not to keep your order once it arrives you can refuse the shipment and restocking fees will be applied and a refund will be made less standard restocking fees. Shipping is not refundable.
Dear Lady - Details
For questions regarding products, order delivery, or returns, please contact Dear Lady Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Dear LadyWelcome to DearLady, one of the largest online retailer of sex toys.At DearLady, we are committed to providing each customer with superior service. From personal assistance to guaranteed 24-hour response on all customer inquiries. DearLady is focused on customer satisfaction. We carry a complete line of premium and popular brands. DearLady combines the best selection of products with unrivaled service and extremely competitive prices. We always love to hear from our shoppers, so feel free to contact one of our Sex Toy Specialists for questions or comments.Established in 1999, DearLady has tried hard to meet the needs of sexually active men and women. With over 50 years of combined experience, DearLady makes sensual shopping on-line simple and quick. DearLady distinguishes itself from other online retailers by assuring all in-stock products bought today, are shipped within 24 hours. This is achieved through the efficiency of our state of the art, warehouse facility in Brooklyn Hts, Ohio, USA. The dedicated personnel of DearLady works to keep thousands of products in stock and ready to ship to busy modern consumers who value selection, speed and service.
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Please refer to the chart below for the shipping price for your purchase by purchase amount. Prices shown are not valid for oversized packages and packages over 10lb in weight. Such packages will be shipped via Ground Services.
Order Amount Standard Expedited Two-Day One-Day up to $50 $ 4.95 $ 10.95 $††15.95 $††35.95 $50 and up FREE $††3.00 $††8.00 $††28.00
Listed below are shipping details for Dear Lady, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii US Protectorates APO/FPO Canada Europe Asia Outside US, Eur., CA, Asia Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $50.00 $4.95 $50.01 to Up $0.00 Continental US PO Box · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $50.00 $4.95 $50.01 to Up $0.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $75.00 $10.95 $75.01 to Up $3.00 Continental US PO Box · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $75.00 $10.95 $75.01 to Up $3.00 Continental US Street · Two-Day · (2 business days) Per Shipment Bands Shipment Rate $0.00 to $75.00 $15.95 $75.01 to Up $8.00 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $10.95 Alaska and Hawaii PO Box · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $10.95 US Protectorates Street · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $10.95 US Protectorates PO Box · Standard · (4 - 8 business days) Per Shipment Bands Shipment Rate $0.00 to Up $10.95 APO/FPO Street · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to Up $7.95 APO/FPO PO Box · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to Up $7.95 APO/FPO Street · Expedited · (8 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to Up $10.95 Canada · Standard · (5 - 10 business days) Per Shipment Bands Shipment Rate $0.00 to Up $19.99 Europe · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to Up $99.99 Asia · Standard · (10 - 16 business days) Per Shipment Bands Shipment Rate $0.00 to Up $99.99 Outside US, Eur., CA, Asia · Standard · (10 - 20 business days) Per Shipment Bands Shipment Rate $0.00 to Up $99.99
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship within Continental U.S., Alaska, Hawaii, and U.S. Territories.
We ship to residential and commercial addresses, PO Boxes, APO, FPO, and AEO.
THE ITEM(S) WILL BE DELIVERED VIA BUYER'S LOCAL SHIPPING CARRIER. DUTIES, TAXES OR ANY CUSTOMS FEES ARE NOT INCLUDED AND ARE THE RESPONSIBILITY OF THE BUYER.
Here's the equation we use to determine delivery time:
(Order Processing Time) plus (Shipping Time) = Total Delivery Time
Order Processing Time
Usually order processing time is 1-2 business days.
Packages are shipped Monday thru Friday.
Please refer to the chart below for the shipping time.
Standard* Priority* Two-Day One-Day 7-9 bus. days 4-5 bus. days 2 bus. days 1 bus. day
Definition of a business day
Please note that our shipping times are based on "business days". Business days include all weekdays (Monday thru Friday), not including holidays.
Packages are delivered Monday thru Friday only. Please note Two-Day Service and One-Day Service is not available for PO Boxes, APO, FPO, AEO addresses, Alaska, Hawaii, and U.S. Territories. *Additional transit time is required for these destinations.
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Sales tax is not separately calculated and collected in connection with items ordered from Dear Lady through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Dear Lady may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Dear Lady through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
DearLady values the privacy of your personal data.
1. We do not read, write or transmit your private online communications.
2. We do not use any information about where you personally go on the Web, and we do not give it out to others.
3. We do not give out your telephone number, credit card information or screen names, unless you authorize us to do so.
4. We take extra steps to protect the safety and privacy and use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.5. We will keep you informed, clearly and prominently, about what we do with your personal information, and we will advise you if we change our policy
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Dear Lady to get information about any additional policies that may apply:
Contact this seller Phone: 888-487-1200
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.