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Frequently Asked Questions

Q: What is SamsoniteCompanyStores.com return policy?

A: Samsonite Company Stores guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of purchase for a prompt refund.You will be refunded for the merchandise total, plus applicable sales tax paid.Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. You can expect the refunded amount to appear on your next monthly credit card statement.Please return your unused merchandise by following the instructions in the Return Policy document.

If you return any part of your order that was part of a promotion, any refund may be reduced.

Q: What are SamsoniteCompanyStores.com order cancellation & change policies?

A: In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center. Only orders that arrive with damaged or incorrect product will result in a refund of your purchase price, plus applicable sales tax paid and shipping fees. Any other returns will not be refunded shipping fees.

Samsonite Company Stores - Details

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    About Samsonite Company Stores

    Shop.Samonite.com is an e-commerce site that sells Samsoniteô and American Touristerô luggage, as well as a variety of other travel related products under those and other brand names.

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    Samsonite Company Stores Shipping Rates


    Listed below are shipping details for Samsonite Company Stores, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    APO/FPO
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $6.00
    $25.00 to $49.99 $8.00
    $50.00 to $99.00 $12.00
    $99.01 to Up $0.00
    Continental US PO Box · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $6.00
    $25.00 to $49.99 $8.00
    $50.00 to $99.00 $12.00
    $99.01 to Up $0.00
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $25.00
    $25.00 to $49.99 $25.00
    $50.00 to $99.99 $30.00
    $100.00 to $149.99 $35.00
    $150.00 to Up $40.00
    Continental US PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $25.00
    $25.00 to $49.99 $25.00
    $50.00 to $99.99 $30.00
    $100.00 to $149.99 $35.00
    $150.00 to Up $40.00
    Continental US Street · Two-Day · (2 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $25.00
    $25.00 to $49.99 $25.00
    $50.00 to $99.99 $30.00
    $100.00 to $149.99 $35.00
    $150.00 to Up $45.00
    Continental US Street · One-Day · (24 hours)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $35.00
    $25.00 to $49.99 $35.00
    $50.00 to $99.99 $40.00
    $100.00 to $149.99 $40.00
    $150.00 to Up $45.00
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $6.00
    $25.00 to $49.99 $8.00
    $50.00 to $99.00 $12.00
    $99.01 to Up $0.00
    Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $6.00
    $25.00 to $49.99 $8.00
    $50.00 to $99.00 $12.00
    $99.01 to Up $0.00
    Alaska and Hawaii Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $25.00
    $25.00 to $49.99 $25.00
    $50.00 to $99.99 $30.00
    $100.00 to $149.99 $35.00
    $150.00 to Up $40.00
    Alaska and Hawaii PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $25.00
    $25.00 to $49.99 $25.00
    $50.00 to $99.99 $30.00
    $100.00 to $149.99 $35.00
    $150.00 to Up $40.00
    APO/FPO Street · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $6.00
    $25.00 to $49.99 $8.00
    $50.00 to $99.00 $12.00
    $99.01 to Up $0.00
    APO/FPO PO Box · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $6.00
    $25.00 to $49.99 $8.00
    $50.00 to $99.00 $12.00
    $99.01 to Up $0.00
    APO/FPO Street · Expedited · (8 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $25.00
    $25.00 to $49.99 $25.00
    $50.00 to $99.99 $30.00
    $100.00 to $149.99 $35.00
    $150.00 to Up $40.00
    APO/FPO PO Box · Expedited · (8 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $25.00
    $25.00 to $49.99 $25.00
    $50.00 to $99.99 $30.00
    $100.00 to $149.99 $35.00
    $150.00 to Up $40.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Samsonite Company Stores Shipping Policies

    • Please note that we cannot ship outside the United States.
    • Please note that we use variety of carriers for each shipping option, and will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with us.
    • If you select One-Day or Two-Day shipping, we may use air or ground shipping as necessary to get the items to you within the promised time frame.
    • Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or in an office building, the carrier might require you to sign for the packages and will not be left at the door.)
    • If your order does not ship or encounters any delays we will contact you by email.
    • Once an order has been processed, we are not able to upgrade or change shipping. Please visit "my Account" for more details.
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    Samsonite Company Stores Tax Information

    The taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Samsonite Company Stores with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Samsonite Company Stores's Privacy Policy.

    Samsonite Company Stores's Privacy Policy

    We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

    We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

    For return instructions please log into your Amazon account and follow the direction provided to you by Amazon.

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.