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4.8 stars over the past 12 months
4.8 stars over the past 12 months (1,148 ratings)

Frequently Asked Questions

TradePort's Customer Service & FAQ Page

TradePort - Details

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    About TradePort

    Welcome to TradePort, an online leader for name-brand consumer electronics at wholesale prices. Our mission is simple: We guarantee our customers the most outstanding value and the best customer service in the consumer electronics business.

    Outstanding Value
    Two essential facets of value are "quality" and "price". Consumers want to know that they are receiving a quality product at a fantastic price.

    How do we sell our products at such low prices? We have developed strong relationships with manufacturers, distributors and retailers within the wholesale marketplace. Because of our exceptional buying power, we are able to negotiate the lowest price possible for merchandise that would normally not be offered directly to the consumer. We then pass these incredible deals to our customers - saving you up to 70% off the original retail price. It is that simple!

    How do we guarantee the quality of our products? TradePort's Product Evaluation Process (PEP) specifies the condition of each product using four (4) attributes: Package Condition, Cosmetic Condition, Functionality and Package Contents. This process combined with extensive product research, quality assurance and a highly scalable logistics infrastructure enables us to guarantee the condition and functionality of the items that we sell.

    Exceptional Service
    Exceptional customer service is essential in creating a shopping experience that our customers will come back to again and again. Total customer satisfaction is the cornerstone of our business and the key to our future success. We combine honest, helpful and creative dealings with the best service before, during and after the sale. We are only as successful as the next satisfied customer we serve. If you are happy with you TradePort shopping experience, please tell a friend or colleague, if you are unhappy with your shopping experience, please tell us. A satisfied customer is our best advertisement.

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    TradePort Shipping Rates

    Standard Shipping Rates Rate Components Service Levels
    Standard Expedited Two-Day One-Day
    Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
    per Weight (lbs) $1.00 $1.50 $2.00 ---
    per Shipment $4.99 $10.99 $15.99 ---
    Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- ---
    per Weight (lbs) --- $2.00 --- ---
    per Shipment --- $20.99 --- ---

    Listed below are shipping details for TradePort, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$0.00$0.00
     per Weight (lbs)$0.00$1.50$2.00
     per Shipment$0.00$10.99$15.99
    Alaska and Hawaii StreetETA---1 - 3 business days---
     per Item---$0.00---
     per Weight (lbs)---$2.00---
     per Shipment---$20.99---


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    TradePort Shipping Policies

    At this time, we offer the following UPS shipping options to our customers: UPS Ground Domestic, UPS 3-Day Select & UPS 2-Day Air Domestic.

    UPS Shipping Terms & Conditions

    • UPS does not accommodate orders to Post Office Boxes or APO/FPO addresses
    • TradePort does not ship to Puerto Rico
    • TradePort does not ship to International locations including Canada
    • Each product is insured to guarantee full replacement value in the event that the package is lost, stolen or damaged in transit. Shipping and handling charges are non-refundable
    • Any claim for insurance has to be filed, processed and approved before sending out a replacement, if available. This process can take 2-4 weeks
    • TradePort does not reimburse shipping and handling charges for returned product

    Delivery Commitment

    • UPS Ground Domestic - 1 to 5 business days
    • UPS 3-Day Select - Delivery by the end of the third business day
    • UPS 2-Day Air Domestic - Delivery by the end of the second business day

    TradePort is not responsible for service transit time

    Transit time excludes weekends and holidays

    Transit time may vary, particularly during peak periods

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    TradePort Tax Information

    There is NO applicable sales tax applied to any of our products because New Hampshire is a "tax-free" State.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide TradePort with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to TradePort's Privacy Policy.

    TradePort's Privacy Policy

    TradePort's Privacy Policy Page

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    We offer a 30-day exchange-only return policy for all item sold on Amazon.com. We have outlined our return policy below for your review.

    1.) We allow 30 days from the date of purchase in which to notify us of receipt of DOA product or product with functionality problems.

    2.) All returns must have an RMA number before they are returned to us. Please use the Amazon order number as your RMA number.

    3.) After the return period has expired, please contact the manufacturer or authorized dealer to resolve any problems with your equipment.

    4.) We must receive the returned item within 14 days of issuing the RMA, or we will cancel the RMA and refuse the return. Include a copy of your invoice in the box including RMA number (Amazon order number), customer name, address, phone number and a brief description of why the item is being returned.

    5.) Customer is responsible for cost of return shipping. Use the most convenient means of shipping. Insurance is recommended.

    Following these guidelines will guarantee that you receive prompt attention and will ensure that your replacement item will be shipped to you in a timely manner.

    NOTE: Before returning an item to TradePort for an exchange, please be sure that you have exhausted all options including user-error and manufacturer technical support.

    Contact this seller Phone: 603-692-2900

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.