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4.9 stars over the past 12 months
4.9 stars over the past 12 months (595 ratings)

Frequently Asked Questions

Most of our orders are now processed by Amazon.com.
Amazon.com provides both the shipping service & customer service.

Contacting Amazon.com:

1. Log in to your account
2. Click on the "Help" button on the top right of the main page.
3. Click the "Contact Us" button.


Friendly Company - Details

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    About Friendly Company

    Most of our orders are now processed by Amazon.com.
    Amazon.com provides both the shipping service & customer service.

    Contacting Amazon.com:

    1. Log in to your account
    2. Click on the "Help" button on the top right of the main page.
    3. Click the "Contact Us" button.

    If you have any other questions, please contact us and we will do our best to assist you (please allow 24 hours for a reply):

    E-mail us: amazon@friendlycompany.com

    Toll Free Call Center: 888-796-5709

    While our call center can take messages, they cannot answer specific questions and/or solve any problems.  You will receive a prompt reply by e-mail to every call from one of our "dedicated customer service reps" within 24 hours after you contact us. 

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    Friendly Company Shipping Rates



    Listed below are shipping details for Friendly Company, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days
     per Item$0.00$19.28$10.00
     per Weight (lbs)$0.00$0.00$0.00
     per Shipment$0.00$29.85$57.85


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Friendly Company Shipping Policies

    Most of our orders are now processed by Amazon.com.
    Amazon.com provides both the shipping service & customer service.

    Contacting Amazon.com:

    1. Log in to your account
    2. Click on the "Help" button on the top right of the main page.
    3. Click the "Contact Us" button.

    If you have any other questions, please contact us and we will do our best to assist you (please allow 24 hours for a reply):

    E-mail us: amazon@friendlycompany.com

    Toll Free Call Center: 888-796-5709

    While our call center can take messages, they cannot answer specific questions and/or solve any problems.† You will receive a prompt reply by e-mail to every call from one of our "dedicated customer service reps" within 24 hours after you contact us.†

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    Friendly Company Tax Information

    Most of our orders are now processed by Amazon.com.
    Amazon.com provides both the shipping service & customer service.

    Contacting Amazon.com:

    1. Log in to your account
    2. Click on the "Help" button on the top right of the main page.
    3. Click the "Contact Us" button.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Friendly Company with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Friendly Company's Privacy Policy.

    Friendly Company's Privacy Policy

    We want you to be aware that Amazon will provide Friendly Company with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be used by Friendly Company to ship your item(s).

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Most of our orders are now processed by Amazon.com.
    Amazon.com provides both the shipping service & customer service.

    Contacting Amazon.com:

    1. Log in to your account
    2. Click on the "Help" button on the top right of the main page.
    3. Click the "Contact Us" button.

    If you have any other questions, please contact us and we will do our best to assist you (please allow 24 hours for a reply):

    E-mail us: amazon@friendlycompany.com

    Toll Free Call Center: 888-796-5709

    While our call center can take messages, they cannot answer specific questions and/or solve any problems.† You will receive a prompt reply by e-mail to every call from one of our "dedicated customer service reps" within 24 hours after you contact us.†

    Contact this seller Phone: 7079397082

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Most of our orders are now processed by Amazon.com.
    Amazon.com provides both the shipping service & customer service.

    Contacting Amazon.com:

    1. Log in to your account
    2. Click on the "Help" button on the top right of the main page.
    3. Click the "Contact Us" button.


    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If Friendly Company offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

  • Top of Page Contacting Amazon:

    Most of our orders are now processed by Amazon.com.
    Amazon.com provides both the shipping service & customer service.

    Contacting Amazon.com:

    1. Log in to your account
    2. Click on the "Help" button on the top right of the main page.
    3. Click the "Contact Us" button.