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Frequently Asked Questions
Q: Do you sell second-hand goods?
A: No. All our products are brand new and in most cases come factory-packaged. We do not trade in second-hand goods/toys.
Q: Why is the color of my item a little different to the image on your website?
A: While we make every effort to reproduce the exact color of each and every product during photography, not all colors reproduce as well as others. Our product images are produced under special lighting conditions designed to capture the color as closely as possible. Though color precision cannot be guaranteed across all products, all the time, we strive to reproduce colors as close to the actual as possible. Please keep this in mind when making your purchase.
SHIPPING AND RETURNS
Q: I made my purchase 1 week ago and I'm still waiting for delivery. What's going on?
A: If the destination address is the United States, normal delivery times can be anywhere from 2-5 business days or more. Delivery times are dependent upon whether your product shipped via 1st Class, Priority, or Express Mail. Additionally, your geographical location has an effect on delivery times (deliveries to remote parts of the U.S. or the world can take longer than those shipped to more metropolitan areas). If you are experiencing a delay beyond that specified in our Shipping Policy, please contact us so we can investigate the matter.
Q: The Product I ordered has arrived damaged. What do I do?
A: If you suspect that the product you ordered from us is damaged, please do not accept delivery. Ask the driver/postal carrier to return the package to the sender by crossing out your delivery address and writing, in big letters, "Return To Sender". Notify us of what has happened and we will take care of the rest by having a replacement sent out to you once the damaged product is received by us.
If, on the other hand, you have already accepted delivery and discovered your purchase to be damaged, please notify us of the problem. We will provide you with return authorization and further instructions on where to return the damaged product. Repack the damaged product, in its original packaging, together with the original receipt and everything else that came with it, and return it to us using the address we give you. A replacement will be sent to you once the damaged product is received by us.
Q: Why do I need to obtain return authorization when returning damaged goods?
A: Return authorization helps us identify authorized product returns. With return authorization, we are able to accept your return, knowing exactly how the return needs to be processed (refund, exchange etc.). Please do not return any purchases to us without first obtaining return authorization. Items returned without authorization may be rejected.
Q: Which postal carrier do you use to for shipping?
A: We use the U.S. Postal Service exclusively. USPS covers all of the U.S. and most every other country, provides fast turnaround times, and is very cost effective.
Q: How can I be sure I'll get what I paid for?
A: While we take the upmost care with the picking, packing, and shipping of all products, mistakes can happen. If you are one of the unfortunate customers this has happened to, don't worry. Call or email us with the problem, we will provide you with return authorization and directions where you can send the product back to us.
Yankee Toy Box LLC - Details
For questions regarding products, order delivery, or returns, please contact Yankee Toy Box LLC Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Yankee Toy Box LLC
Yankee Toy Box is a family-run business which originated in beautiful New Hampshire, USA. Fulfilling orders from various locations across the U.S., we offer a wide variety of childrens' toys, apparel, and collectables to our customers. Consistent with New England tradition, we strive to provide only goods of exceptional quality and service second to none. Our success is dependant on your satisfaction!
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Yankee Toy Box LLC Shipping Rates
Listed below are shipping details for Yankee Toy Box LLC, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days per Item $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $1.00 $2.99 per Shipment $0.00 $7.99 $24.99 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $1.00 --- per Shipment $0.00 $7.99 --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $1.00 --- per Shipment $0.00 $7.99 --- Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $1.00 --- per Shipment $0.00 $7.99 --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $1.00 --- per Shipment $0.00 $7.99 --- US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $1.00 --- per Shipment $0.00 $7.99 --- APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $2.00 --- per Shipment $0.00 $7.99 --- APO/FPO PO Box ETA 18 - 32 business days 8 - 16 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $2.00 --- per Shipment $0.00 $7.99 --- Canada ETA 5 - 10 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $4.99 $5.99 --- per Shipment $3.99 $16.99 --- Europe ETA 10 - 20 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $7.99 $8.99 --- per Shipment $15.99 $24.99 --- Asia ETA 10 - 16 business days 2 - 5 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $7.99 $8.99 --- per Shipment $15.99 $24.99 --- Outside US, Eur., CA, Asia ETA 10 - 20 business days 2 - 5 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $7.99 $8.99 --- per Shipment $19.99 $29.99 ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship Monday through Friday, within 1-2 business days (weekends and US postal holidays excepted) after purchase so that you may receive your package as quickly as possible! All packages are shipped via U.S. Postal Service, and delivery times depend upon your location. For detailed shipping information and delivery estimates to your particular address, please visit www.usps.com.
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Sales tax is not separately calculated and collected in connection with items ordered from Yankee Toy Box LLC through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Yankee Toy Box LLC may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Yankee Toy Box LLC through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the one or more of the following information is collected from shoppers:
Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information
How That Information Is Used:
Information that Yankee Toy Box collects is used to complete orders, contact buyers if they have questions, and send email with special offers.
Our Commitment To The Security of Your Data
Yankee Toy Box takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Such measures periodic review of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
Yankee Toy Box restricts access to personal information to only those who need to know that information in order to operate, develop or improve our services. Such individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Yankee Toy Box LLC to get information about any additional policies that may apply:
Contact this seller Phone: 603-206-5116
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.