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Frequently Asked Questions
Q: Which carrier(s) do you use for shipments?
A: We use both UPS and USPS for deliveries of smaller items, and frieght companies vary with larger items.
Q:Do you take returns on items even when it's my mistake?
A: Yes, we will take returns on items you have mistakenly purchased, but there is a 20% restocking fee to cover fees incurred for the sale, and return shipping is the buyer's responsibility. Items returned should be in the same condition they were sent.
Q:Can I get discounted shipping?
A: Multiple items purchased together do get a discounted shipping rate which is automatically figured by Amazon. Many of our products are priced in total ( item cost + shipping to reflect total we need for cost and shipping of product) as Amazon sets shipping costs (usually much higher than needed-so we offset by lowering our price) that we cannot change, especially on small items.
The Helping Hand - Details
For questions regarding products, order delivery, or returns, please contact The Helping Hand Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About The Helping Hand
The Helping Hand is committed to providing each customer with the highest standard of customer service.
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The Helping Hand Shipping Rates
Listed below are shipping details for The Helping Hand, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $1.00 per Shipment $5.53
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Unless noted otherwise in the ordering pipeline The Helping Hand ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Sales tax is not separately calculated and collected in connection with items ordered from The Helping Hand through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from The Helping Hand may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from The Helping Hand through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
The Helping Hand values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact The Helping Hand to get information about any additional policies that may apply:
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Items may be returned within 30 days of receipt of shipment. The item must be returned in the same condition it was shipped to the buyer. This means an item purchased new must be new and unopened. There is a 20% restocking fee on most items returned unless it is a mistake by the seller. This is to cover fees incurred by the sale due to Amazon, and the employee time incurred packing and shipping the item. Return shipping is the responsibility of the buyer.
Any items received damaged or not as described please contact us immediately. Upon return of the item and inspection to ascertain that it is the item sent and not as described,a replacement will be sent if possible and buyer's return shipping refunded. If a replacement is not available a full refund including return shipping will be given.