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Frequently Asked Questions1†††††† How long will it take for my order to arrive?
Orders are shipped within 1-2 business days from the date of your order. Our standard ground shipping takes 4-14 business days for the continental United States. We ship all USA domestic orders via USPS (United States Postal Service) with delivery confirmation. WEEKENDS ARE NOT CONSIDERED BUSINESS DAYS
2. †† †Wrong Item Received?
First off we sincerely apologize for any shipping mistakes. We have yet to find a perfect fulfillment company to handle our shipments but we work very hard with them to avoid this. If you received a wrong order due to our mistake, simply return the item within 7-days of purchase. We will gladly replace the merchandise and pay the shipping costs. Please contact our shipping department with your invoice number and we will immediately get the proper order to you.
3. ††† Package has not been received?
If you have not received your order within twenty business days of your date of purchase please contact us to confirm your shipping address and we will resend your order immediately. Please contact our shipping department with your invoice number and shipping address. We will confirm your address and reship your order immediately.
4. ††† Cancellation Policy?
Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.
If you wish to return the product once received please contact our customer support.
Cell Factory Outlet - Details
For questions regarding products, order delivery, or returns, please contact Cell Factory Outlet Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Cell Factory Outlet
Cell Factory Outlet brings customer's top quality cell phones accessories at factory wholes sale prices. In a world where technology is rapidly changing, we strive to carry the newest state of the art products at prices that you can't find in a retail store.
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Cell Factory Outlet Shipping Rates
Listed below are shipping details for Cell Factory Outlet, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpedited Continental US Street ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $4.00 per Weight (lbs) $0.00 $0.00 per Shipment $0.00 $4.25 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days per Item $0.00 $4.00 per Weight (lbs) $0.00 $0.00 per Shipment $0.00 $4.25 Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days per Item $0.00 $4.00 per Weight (lbs) $0.00 $0.00 per Shipment $0.00 $4.25 Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days per Item $0.00 $4.00 per Weight (lbs) $0.00 $0.00 per Shipment $0.00 $4.25
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Depending on your location and size of the order, shipments are made via United States Postal Service with a delivery confirmation.†
Orders are shipped out within 2 business (working) days, Monday thru Friday.† These exclude any holidays and weekends.† Orders are generally delivered within 10 business days of the SHIPMENT date.† Please note that during the holiday seasons, delivery may be delayed due to high volume. Expedited orders take 1-3 business days after shipping.
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Sales tax is not separately calculated and collected in connection with items ordered from Cell Factory Outlet through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Cell Factory Outlet may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Cell Factory Outlet through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
SAFE SHOPPING GUARANTEE:
The CellFactoryOutlet Safe Shopping Guarantee protects you while you shop at CellFactoryOutlet, so that you never have to worry about credit card safety. We guarantee that every transaction you make at CellFactoryOutlet will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at CellFactoryOutlet. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
In addition to our encryption standards, your CellFactoryOutlet account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. CellFactoryOutlet cannot be held responsible if you disclose your account password to other individuals. All prices quoted on the CellFactoryOutlet site are quoted in U.S. currency and all orders must be transacted in the same.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Cell Factory Outlet to get information about any additional policies that may apply:
Contact this seller Phone: 818-267-8293
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Cell Factory Outlet is committed to offering the lowest
prices and most accurate product information available to
our customers. Due to our low prices and the rapid turnover
of many high-demand accessory items presented on our site,
and the limited inventory we have available on-hand, the
listing of a particular item or accessory does not
constitute a guarantee or promise of availability.
If a product you have ordered is not available for shipment,
we will do our best to contact you immediately to provide
status on that particular item. Anticipated delivery dates
are dependent upon our suppliers and other factors beyond
our control, and are subject to change.
OUR EZ NO-HASSLE & RETURN POLICY:
Cell Factory Outlet is happy to offer our exclusive EZ NO-
HASSLE RETURN POLICY - If you are not happy with a cell
phone accessory, you may return the item for REPLACEMENT OR
REFUND within thirty (30) days of receipt.
All returns must be accompanied by a Wireless Emporium RMA
number. To obtain an RMA number, please contact us.
Be sure to include the following information:
††† * Order Number
††† * Date of original purchase
††† * Reason for request for RMA
††† * Your e-mail address
No returns, refunds or exchanges will be processed without
an RMA number.
NON-DEFECTIVE BLUETOOTH RETURNS:
NON-DEFECTIVE BLUETOOTH RETURNS MAY BE SUBJECT TO A
20% RE-STOCKING FEE and such returns will be for store credit or
refund at the customer's request. Refunds are only available
for order within 30 days of original order date. Please
contact us if you have questions about which products
are returnable and which products may be subject to a
* PLEASE NOTE: Due to sanitary issues with Bluetooth
headsets Cell Factory Outlet does not accept returns on
headset products which have been opened.
Customers must contact the headset manufacturer for all
defective/warranty issues on headsets that have had the
If an item is defective it may only be exchanged with an
equivalent product if we are unable to supply the same item
or if the item cannot be repaired. Any return shipping cost
is the responsibility of the customer. All shipping and
handling fees are non-refundable. This includes all refused
and unaccepted packages.
Please be advised that you can expect a replacement or
refund within 7 to 14 business days of our receiving your
Damaged or Defective Merchandise
If you believe a product was shipped in error from Cell
Factory Outlet, turns out to be defective, or was damaged in
transit, contact us right away.
For refunds allow 3-4 business days for the refund to post
to your account from the time the refund is issued.
All returns must be accompanied by an RMA number. To obtain
an RMA number, please contact us at 818-267-8293