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4.8 stars over the past 12 months
4.8 stars over the past 12 months (3,753 ratings)

Heart & Sole - Details

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    About Heart & Sole

    We offer a fine selection of comfort and style shoes.† With years of experience in the shoe business, we are here to help you.

    If you have any questions, comments or requests, feel free to contact us.

    If calling, we are available between 9am and 5pm Central, Monday through Friday.

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    Heart & Sole Shipping Rates

    Shipping for international customers is calculated automatically once the item is added to the cart.

    Listed below are shipping details for Heart & Sole, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Continental US StreetETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Continental US PO BoxETA3 - 5 business days
     per Item$0.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Alaska and Hawaii StreetETA3 - 7 business days
     per Item$6.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    Alaska and Hawaii PO BoxETA3 - 7 business days
     per Item$6.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    US Protectorates StreetETA4 - 8 business days
     per Item$6.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    US Protectorates PO BoxETA4 - 8 business days
     per Item$6.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    APO/FPO StreetETA18 - 32 business days
     per Item$6.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    APO/FPO PO BoxETA18 - 32 business days
     per Item$6.00
     per Weight (lbs)$0.00
     per Shipment$0.00
    CanadaETA5 - 10 business days
     per Item$4.50
     per Weight (lbs)$0.00
     per Shipment$13.00
    EuropeETA10 - 20 business days
     per Item$5.00
     per Weight (lbs)$0.00
     per Shipment$25.00
    AsiaETA10 - 16 business days
     per Item$5.00
     per Weight (lbs)$0.00
     per Shipment$26.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Heart & Sole Shipping Policies

    Shipping is free to the Continental US only.
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    Heart & Sole Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Heart & Sole through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Heart & Sole may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Heart & Sole through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Heart & Sole with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Heart & Sole's Privacy Policy.

    Privacy Practices

    Heart & Sole values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    We only accept returns and exchanges on shoes in new, unworn condition, in the original factory packaging.

    Putting shipping labels, tape, or postage directly onto the box or returning without the box will result in a $15 restocking fee.† Again, this applies ONLY if you use the box as a shipping container!


    Please only try on shoes inside, preferably on a carpeted surface. Please do not wear outside.

    Send back within 30 days of receiving the shoes to:

    Heart & Sole
    Attn: Amazon
    5321 N Clark St.
    Chicago, IL 60640

    Put shoes and box inside another bag or box. Buyer is responsible for return ship costs. Include a copy of your Amazon order page.

    If exchanging, include $8 cash or money order with the shoes to cover reship costs. No personal checks.† This is for the US ONLY.† Foreign exchanges need to contact us first.†

    On International Shipments, the cost of shipping will not be refunded if returned.

    No Return Authorization number is needed.

    Putting shipping labels, tape and postage directly on the shoebox will incur a restocking fee.

    If you are calling on the phone, we are available 9 am to 5 pm Central time, Monday through Friday. All other times, feel free to leave a message.


    (print out below and include with your exchange)


    -----------------------------------------------------------------
    EXCHANGE FORM


    What to Reship:


    Where to Reship:


    Order ID:


    Email Address:


    $8 in the form of cash / money order

    Contact this seller Phone: (224) 534-9782

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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