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Heart & Sole - Details
For questions regarding products, order delivery, or returns, please contact Heart & Sole Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Heart & Sole
We offer a fine selection of comfort and style shoes.† With years of experience in the shoe business, we are here to help you.
If you have any questions, comments or requests, feel free to contact us.
If calling, we are available between 9am and 5pm Central, Monday through Friday.
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Heart & Sole Shipping Rates
Shipping for international customers is calculated automatically once the item is added to the cart.
Listed below are shipping details for Heart & Sole, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Continental US Street ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $0.00 Continental US PO Box ETA 3 - 5 business days per Item $0.00 per Weight (lbs) $0.00 per Shipment $0.00 Alaska and Hawaii Street ETA 3 - 7 business days per Item $6.00 per Weight (lbs) $0.00 per Shipment $0.00 Alaska and Hawaii PO Box ETA 3 - 7 business days per Item $6.00 per Weight (lbs) $0.00 per Shipment $0.00 US Protectorates Street ETA 4 - 8 business days per Item $6.00 per Weight (lbs) $0.00 per Shipment $0.00 US Protectorates PO Box ETA 4 - 8 business days per Item $6.00 per Weight (lbs) $0.00 per Shipment $0.00 APO/FPO Street ETA 18 - 32 business days per Item $6.00 per Weight (lbs) $0.00 per Shipment $0.00 APO/FPO PO Box ETA 18 - 32 business days per Item $6.00 per Weight (lbs) $0.00 per Shipment $0.00 Canada ETA 5 - 10 business days per Item $4.50 per Weight (lbs) $0.00 per Shipment $13.00 Europe ETA 10 - 20 business days per Item $5.00 per Weight (lbs) $0.00 per Shipment $25.00 Asia ETA 10 - 16 business days per Item $5.00 per Weight (lbs) $0.00 per Shipment $26.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Shipping is free to the Continental US only.
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Sales tax is not separately calculated and collected in connection with items ordered from Heart & Sole through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Heart & Sole may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Heart & Sole through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Heart & Sole values the privacy of your personal data.
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Returns and Refunds
We only accept returns and exchanges on shoes in new, unworn condition, in the original factory packaging.†
Putting shipping labels, tape, or postage directly onto the box or returning without the box will result in a $15 restocking fee.† Again, this applies ONLY if you use the box as a shipping container!
Please only try on shoes inside, preferably on a carpeted surface. Please do not wear outside.
Send back within 30 days of receiving the shoes to:
Heart & Sole
5321 N Clark St.
Chicago, IL 60640
Put shoes and box inside another bag or box. Buyer is responsible for return ship costs. Include a copy of your Amazon order page.
If exchanging, include $8 cash or money order with the shoes to cover reship costs. No personal checks.† This is for the US ONLY.† Foreign exchanges need to contact us first.†
On International Shipments, the cost of shipping will not be refunded if returned.
No Return Authorization number is needed.
Putting shipping labels, tape and postage directly on the shoebox will incur a restocking fee.
If you are calling on the phone, we are available 9 am to 5 pm Central time, Monday through Friday. All other times, feel free to leave a message.
(print out below and include with your exchange)
What to Reship:
Where to Reship:
$8 in the form of cash / money order
Contact this seller Phone: (224) 534-9782
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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