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Tilly's - Details
For questions regarding products, order delivery, or returns, please contact Tilly's Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Tilly’s is a lifestyle brand with deep roots in the action sports world, an industry where surfing, skateboarding, motocross, music, art, fashion and culture live together under one rad roof. Tilly’s is an inspirational experience shared by generationsFor questions about a charge that's been made to your credit card, please contact Amazon.com. For questions about how to place an order, please visit Amazon.com's Help department.
Since 1982, Tilly’s has been the premiere destination for fashion-savvy, lifestyle aficionados around the globe. Inspired by surfing, skateboarding, motocross, music, art, fashion and individuality, Tilly’s thrives on creating a unique and inspiring experience for our generation.
We proudly stock brands like Volcom, Hurley, Quiksilver, Roxy, Neff, Levi's, Dickies, Fox Racing, Element, Metal Mulisha, O'Neill, RVCA, Etnies, LRG, Fatal & more!
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Tilly's Shipping Rates
Listed below are shipping details for Tilly's, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii APO/FPO Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $29.99 $3.00 $30.00 to $50.00 $0.00 $50.01 to $79.00 $0.00 $79.01 to $88.99 $0.00 $89.00 to $150.00 $0.00 $150.01 to $200.00 $0.00 $200.01 to Up $0.00 Continental US PO Box · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $29.99 $3.00 $30.00 to $59.00 $0.00 $59.01 to $79.00 $0.00 $79.01 to $88.99 $0.00 $89.00 to $150.00 $0.00 $150.01 to $200.00 $0.00 $200.01 to Up $0.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $16.95 $25.01 to $50.00 $17.95 $50.01 to $75.00 $18.95 $75.01 to $100.00 $19.95 $100.01 to $150.00 $20.95 $150.01 to $200.00 $21.95 $200.01 to Up $22.95 Continental US PO Box · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $16.95 $25.01 to $50.00 $17.95 $50.01 to $75.00 $18.95 $75.01 to $100.00 $19.95 $100.01 to $150.00 $20.95 $150.01 to $200.00 $21.95 $200.01 to Up $22.95 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $15.00 $25.01 to $50.00 $15.00 $50.01 to $75.00 $15.00 $75.01 to $100.00 $15.00 $100.01 to $150.00 $15.00 $150.01 to $200.00 $15.00 $200.01 to Up $15.00 Alaska and Hawaii PO Box · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $15.00 $25.01 to $50.00 $15.00 $50.01 to $75.00 $15.00 $75.01 to $100.00 $15.00 $100.01 to $150.00 $15.00 $150.01 to $200.00 $15.00 $200.01 to Up $15.00 Alaska and Hawaii Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $26.95 $25.01 to $50.00 $27.95 $50.01 to $75.00 $28.95 $75.01 to $100.00 $29.95 $100.01 to $150.00 $30.95 $150.01 to $200.00 $31.95 $200.01 to Up $32.95 Alaska and Hawaii PO Box · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $25.00 $26.95 $25.01 to $50.00 $27.95 $50.01 to $75.00 $28.95 $75.01 to $100.00 $29.95 $100.01 to $150.00 $30.95 $150.01 to $200.00 $31.95 $200.01 to Up $32.95 APO/FPO Street · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to $29.99 $3.00 $30.00 to $59.00 $0.00 $59.01 to $79.00 $0.00 $79.01 to $88.99 $0.00 $89.00 to $150.00 $0.00 $150.01 to $200.00 $0.00 $200.01 to Up $0.00 APO/FPO PO Box · Standard · (18 - 32 business days) Per Shipment Bands Shipment Rate $0.00 to $29.99 $3.00 $30.00 to $59.00 $0.00 $59.01 to $79.00 $0.00 $79.01 to $88.99 $0.00 $89.00 to $150.00 $0.00 $150.01 to $200.00 $0.00 $200.01 to Up $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Q: What shipping options are available?
A: Orders from Tilly's are shipped via FedEx.
NOTE: P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via FedEx SmartPost. No Saturday or Sunday deliveries on orders shipped via FedEx. Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive.
*Orders shipped via FedEx SmartPost will arrive via US Postal Service.
SHIPPING TIME ESTIMATES
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24-48 hours. Once an order has processed, delivery time depends on the chosen shipping method. No Saturday or Sunday deliveries on orders shipped via FedEx.
Delivery days can vary based on location.
*APO/FPO Orders may take 4-6 weeks.
**Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive. No Saturday or Sunday deliveries on orders shipped via FedEx 2Day and Overnight.
SHIPPING TO P.O. BOXES
Q: Can I ship an order to a P.O. box?
A: Yes. Orders shipped to P.O., A.P.O., or F.P.O., boxes within the United States are automatically shipped via USPS Ground.
SHIPPING TO ALASKA AND HAWAII
Q: Can I ship an order to Alaska or Hawaii?
A: Yes. Orders to Alaska and Hawaii are shipped via Fedex SmartPost (unless the Overnight or 2Day option is chosen), and may take 7-14 days for ground delivery.
SHIPPING TO FOREIGN ADDRESSES
Q: Can I ship an order to a foreign country?
A: At this time, Tilly's can only ship orders to addresses located within the 50 United States.
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Q: Will I have to pay sales tax on my order?
Tilly's is required by law to charge sales tax on orders shipped to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. There is no sales tax on orders shipped to other states.
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Privacy & Security
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Irvine, CA 926181.866.4Tillys
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Returns and Refunds
Q: What is Tilly's Return Policy?
A: Tilly’s accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.
Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.
RETURNS TO A STORE, BY MAIL, & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from Tilly’s?
A. We'll happily accept the return or exchange of unworn, unwashed or defective items. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
1. Return To A Tilly's Store
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Tilly's retail store.
2. Express Exchange
Need it in a hurry? Simply call this toll-free number: 866.4TILLYS (866.484.5597), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24-48 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.
3. Return Or Exchange By Mail
Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size.
SmartPost Return Label:If you don't have a SmartPost Return label, please send your pre-paid, insured package to:
Attach the prepaid, pre-addressed label to your package. No Payment is necessary when you mail your package. The amount of $7 will be deducted from your refund/exchange. Place your return package in your mailbox, USPS blue collection box , give it to your postal carrier or drop off at any post office, or request free carrier pick up at USPS. You can track your package at Fedex using the tracking number at the bottom of your shipping receipt.
Irvine, CA 92618
Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Refunds and exchanges are processed when item(s) are received. Tilly's will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 866.4TILLYS (866.484.5597). Gift items with a receipt can be exchanged or returned for a Tilly's Store Credit .
Contact this seller Phone: 866.484.5597
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.