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Frequently Asked QuestionsDamaged in Transit: If your package arrives damaged in transit, please make sure that you obtain a receipt describing the damage, signed by the delivery person. It is important that you retain the carton and all the packing material, and contact us ASAP. If you noticed the damage after the delivery person has departed, contact the carrier promptly to schedule an inspection of your damaged shipment. If the carrier elects to pick up the damaged shipment from you, please make sure that you obtain a Receipt, and provide us with a copy thereof, so that we can begin to work on your replacement.
Product Warranty: All our products are brand new and warrantied by the respective manufacturers, unless specifically stated otherwise on the specific product. All Manufacturer Warranties are subject to the conditions set forth by the respective manufacturers.
Manufacturers encourage that all warranty issues should be dealt with the specially designated Service Departments, as indicated in the paperwork packaged with the item - and usually provide toll free numbers for quick technical assistance, should you encounter any difficulty with the usage of a product. We encourage that you avail yourself of the free warranty service provided by each Manufacturer, as detailed in the paperwork supplied with your product. Many initially diagnosed 'defective' issues often turn out to be compatibility or usage issues, where the manufacturers' technical team can be quite helpful for a quick resolution.
Cancellations: If you need to cancel your Order, please do so via email to firstname.lastname@example.org. Orders are processed rather quickly, and once an order has been entered into our Shipping assembly line, it cannot be cancelled. Thus, we cannot guarantee that we will be able to cancel your Order prior to shipment. However, if upon receipt, you still do not want the product, it is returnable as per our Return Policy above.
If you refuse a shipment, please be aware that we still have to pay the carrier, both for the original shipping cost, and the return shipping. Shipping expenses incurred on your behalf are not refundable.
For questions regarding products, order delivery, or returns, please contact Focus Camera at email@example.com, or via phone 1-888-901-4438.
For questions about your credit card billing, please contact Amazon.com.
Focus Camera - Details
For questions regarding products, order delivery, or returns, please contact Focus Camera Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About Focus Camera
Focus Camera, Inc. is a nationwide specialty on-line retailer, as well as a brick-and-mortar retail store, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.
Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. "Treat every customer as if they sign your paycheck...because they do." This has been our credo, and it is for this reason that many of our orders are from repeat customers.
Our best advertisers are our satisfied customers, more than 400,000 strong, and growing daily. Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did.
Why take risks in dealing with unknown retailers - when you can buy from a trusted source with an excellent reputation spanning almost two generations! If you are satisfied with your purchase and our performance, tell your friends. If you have any issues, contact our customer service at firstname.lastname@example.org. We will work hard to address your concerns, so that we may continue to earn your ongoing loyalty.
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Focus Camera Shipping Rates
Listed below are shipping details for Focus Camera, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-DayOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours per Item $0.00 $0.00 $0.00 $0.00 per Weight (lbs) $0.99 $3.69 $3.69 $4.79 per Shipment $5.85 $19.95 $29.90 $39.50 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.45 $2.79 --- --- per Shipment $7.99 $25.89 --- --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $2.49 $3.29 --- --- per Shipment $29.99 $39.88 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $2.49 $2.69 --- --- per Shipment $29.99 $37.88 --- --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $2.99 $2.99 --- --- per Shipment $49.99 $59.99 --- --- APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.99 $2.79 --- --- per Shipment $14.99 $25.99 --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- --- per Item $0.00 --- --- --- per Weight (lbs) $1.99 --- --- --- per Shipment $14.99 --- --- --- Canada ETA 5 - 10 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $1.79 $2.99 --- --- per Shipment $23.88 $43.88 --- --- Europe ETA 10 - 20 business days 2 - 4 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $4.49 $5.49 --- --- per Shipment $49.99 $89.99 --- --- Asia ETA 10 - 16 business days 2 - 5 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $4.49 $5.49 --- --- per Shipment $49.99 $89.99 --- --- Outside US, Eur., CA, Asia ETA 10 - 20 business days 2 - 5 business days --- --- per Item $0.00 $0.00 --- --- per Weight (lbs) $4.49 $5.49 --- --- per Shipment $49.99 $79.99 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $11.98 $17.98 $16.95 $44.95 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $11.98 $17.98 $14.29 $44.95 DVDs $3.99 $3.99 $6.19 $6.19 $7.98 $11.98 $14.29 $44.95
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship via UPS, Fedex, and USPS Postal Service. APO, FPO, and PO Box shipments are only via USPS. Shipments to APO/FPO destinations may take several weeks to arrive, as per USPS delivery guidelines.
Standard Shipping time is usually 2-4 business days to the East Coast and/or the Midwest, and 6-7 business days to the West Coast - from the date of shipment. Expedited Shipping time is usually 3 or 4 business days, from the date of shipment.
Please allow additional 1-2 business days for order processing, packing, and shipping. We make every effort to reduce the processing time and most orders are shipped promptly. Please take into consideration that it may take 24 to 48 hours for us to receive your order from Amazon.com, due to Amazon's credit card verification process.
If you do not receive your Order in a timely manner, please contact us at email@example.com. Occasionally, a shipment may get mis-routed or lost in transit. The faster you advise us, the faster we can work on it. We aim to please - so please communicate with us.
If you live in a multi-unit building, it is important that you specify your floor number and your apartment number; and/or your Street house number; and any other specific address information, as needed. UPS, and other carriers, will not deliver in the absence of this vital information; or they will charge additional fees if they need to look for your floor or your apartment number. It is important that you provide this information to avoid the aggravation of your shipment being returned by the carrier, and the expenses of re-shipment.
If a product is offered with "Free Shipping," this means that we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, are not refundable.
Our Shipping Rates include all local inland freight in the USA and shipping charges to destination. Customs charges, taxes, duties, and brokerage fees at destination, are the customer's responsibility.
Our carriers deliver our packages in record time to most Canadian destinations. We offer both Standard and Expedited Shipping to all Canadian destinations. We have many satisfied Customers from Canada.
Restrictions on Nikon Products: Latest models of Nikon digital cameras, DSLR cameras, lenses, and flashes, can only be shipped within the USA.
Any Questions? If you have any questions, it is best to email Customer Service at firstname.lastname@example.org. From Mon. - Thurs. (9:00am through 5:00pm) and on Friday (9:00am through 2:30pm), you may also reach us at 1-888-901-4438.
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Items ordered from Focus Camera, to be shipped to addresses within NY and NJ, will be assessed all relevant State and Local Taxes.
If an item is subject to sales tax in accordance with applicable state tax laws, those taxes will be added to your bill by Amazon.com.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Amazon.com and Focus Camera are very considerate of your privacy. We do not share customer information (including e-mail addresses) with anyone outside of our company.
Your email information is used to provide you with shipping and tracking number details for your Order, and to contact you regarding your order, if necessary - and for no other reason, unless legally required to do so.
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Returns and Refunds
Return or Replacement Policy: If you are not satisfied with your purchase, you may return it (see exceptions in Paragraph g) below) within 14 days of receipt, for a refund, or a replacement - subject to the following:
a) Contact Focus Camera to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.
b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.
c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
d) The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, as per Paragraph b) above, it will be subject to a restocking fee in accordance with Amazon.com's guidelines, of at least 10%. If your return is missing accessory components, or shows signs of wear and tear - restocking fees may be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your Return, please contact us at email@example.com.
e) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.
f) If the Return is due to our error, please contact us for a pre-paid Shipping Label, which would enable you to return the product at our expense. †
g) There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.
Non-Returnable Categories: BBQ Grills; Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Car Stereo, DJ, and Home Audio; DVD Players; Video Games and Consoles; Home and Kitchen Appliances; Luggage; Musical Instruments; Personal Care; Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order items, where indicated; and all items over $1200.00.
Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.
For Warranty information, merchandise Damaged in Transit, or Order Cancellations, please click on SELLER HELP, and then on 'Frequently Asked Questions.'
If you still have questions, you may contact us at firstname.lastname@example.org, or via phone at 1-888-901-4438.
Focus Camera Shipping Policies
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Hours Of Operation
Regular Hours of Operation
Online ordering is available 24 hours a day, 7 days a week.
Customer Service Representatives are available to assist you during the following hours:
Monday - Thursday: 9:00AM to 6:00PM EST
Friday: 9:00AM to 2:30PM EST
Saturday & Sunday: Closed.
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Focus Camera extends its service to overseas customers by shipping to many International destinations. For a listing of the countries we serve, please click on our Shipping policies and rates.
Our Shipping Rates include all local inland freight in the USA, and all the shipping charges to destination. Customs charges, taxes, duties, and brokerage fees at destination, are the customer's responsibility.
Returned or refused packages incur shipping expenses in both directions. Shipping expenses (and/or customs billings) incurred on your behalf, in the processing of your Order, are not refundable.