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Frequently Asked Questions
Who do I contact if I have a question about my order?
If you have questions about ordering from Apex Online® e-mail us at or call Customer Service at 800-450-APEX(2739), Monday - Friday 9 a.m. - 5:00 p.m. Please have your order number handy. If you contact us by e-mail*, please provide your order number and full name in the body of the message. *E-mail with attachments will not be acknowledged.
Can I order from outside North America?
Apexstores.com accepts orders from outside of the continental United States on a limited basis. Shipping is not guaranteed to all countries. Customers are responsible for payment of duties, taxes, etc. for non US purchases.
Will I be charged sales tax?
No sales tax will be charged for orders shipped outside of Rhode Island.
Don't worry about figuring out the tax you owe -- when you place your online order, we'll add the appropriate tax (if any) for you.
When will my order arrive?
Items that are "in stock" will generally be delivered to you within 3-7 business days of placing your order.
On rare (very rare) occasions some items may have to be "special ordered" which may take up to 4 weeks for delivery. You will receive a message indicating an estimated date when the product is expected to be available for delivery. Also, please note that due to the temperature sensitivity of certain items (such as food) sold on our site, those items will not be shipped during the summer months. We reserve the right to determine whether shipping is appropriate for these items during the balance of the year. Our goal is for your order to arrive to you safely!
Can I return my purchase?
If for any reason you are not completely satisfied with your purchase, simply return it to us for a prompt exchange or full refund.
All returns and exchanges must be made within 30 days of the purchase date. Due to the wide variety of products offered by Apexstores.com, some items have restrictions on returns and exchanges. Please see our return policy for details.
Apex Stores - Details
For questions regarding products, order delivery, or returns, please contact Apex Stores Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Apex Stores
Apex ® is a New England based retailer delivering the ultimate in brand name selection and unbeatable customer service. Apex ® has been providing over 86 years of award winning service, selection and savings to it's customers.
Every minute of those 86 years of experience has been incorporated into the service behind this site, to deliver the best possible Apex Online ® shopping experience! If you would like to use our award winning Apex Express sm delivery service or place and/or pick up your order at one of our Quickup® customer service locations, please call 1-800-450-APEX.
Experience the Apex Advantage® and enjoy your shopping with Apex ®. If you have any questions on any specific items, please feel free to e-mail us anytime.
Or call us toll free at
Monday-Friday 9 AM - 5 PM EST
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Apex Stores Shipping Rates
Listed below are shipping details for Apex Stores, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedOne-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 24 hours per Item $0.00 $0.00 $0.00 per Weight (lbs) $1.25 $2.50 $7.99 per Shipment $5.99 $24.99 $54.00 Continental US PO Box ETA 3 - 5 business days --- --- per Item $0.00 --- --- per Weight (lbs) $1.45 --- --- per Shipment $5.90 --- --- Alaska and Hawaii Street ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $1.55 --- --- per Shipment $22.00 --- --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $1.55 --- --- per Shipment $22.00 --- --- US Protectorates Street ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $2.00 --- --- per Shipment $20.00 --- --- US Protectorates PO Box ETA 4 - 8 business days --- --- per Item $0.00 --- --- per Weight (lbs) $2.00 --- --- per Shipment $17.00 --- --- APO/FPO Street ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.70 --- --- per Shipment $14.00 --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.85 --- --- per Shipment $14.00 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Unless noted otherwise in the ordering pipeline Apex Stores ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Sales tax is not separately calculated and collected in connection with items ordered from Apex Stores through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Apex Stores may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Apex Stores through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Apex Stores values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Apex Stores to get information about any additional policies that may apply:
Contact this seller Phone: 800-450-2739
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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All gift messages are free! You can add a gift message for each item you order.
During checkout, you can choose to gift wrap each item in your order for a small charge. Some items may be ineligible for gift wrapping.