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4.9 stars over the past 12 months
4.9 stars over the past 12 months (4,381 ratings)

Frequently Asked Questions


Really Great Toys - Details

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    About Really Great Toys

    Our history begins back in 1948 when founder Kay Parish opened a tiny one room doll repair shop. Over the next 60 years, with help from 2nd, third and 4th generation family members, that tiny showroom has expanded into a full city block and evolved into an immense wonderland of specialty toys and dolls.  We also house a complete Teacher Store (The Parent Teacher Resource Center) as well as a showroom dedicated to the local sale of outdoor wooden play sets and trampolines!  Our store, known as a metro-detroit "destination location" for decades, was named "Best Toy Store" in the Detroit Free Press Mom's Approved Awards in August of 2010. 

    In 2004, we set our sites on the internet, with the creation of our website ReallyGreatToys.  We believed that the same business practices, that have distinguished our parent company from a host of competitors for a half century, would be equally appealing to a national audience. ReallyGreatToys.com has been a big success with our customer service proving to be among the best in the industry.  Our online business has caused us to expand even further with a couple of offsite warehouses, but our fulfillment and customer service are still done right out of our family owned and operated Metro-Detroit Toy Store.

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    Really Great Toys Special Shipping Information

    Special Shipping Information : iPlay Little Builder Tool belt

                                                                                         
    Total Shipping Cost for This Item
    Standard
    Continental US PO Box $0.00
    Continental US Street $0.00
    APO/FPO Street $0.00
    APO/FPO PO Box $0.00


    Really Great Toys Shipping Rates

    Thank you for visiting our store! Please see our table below for our Shipping Rates.


    Listed below are shipping details for Really Great Toys, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $4.99 $2.99
    $5.00 to $6.99 $3.49
    $7.00 to $8.99 $3.99
    $9.00 to $10.99 $4.49
    $11.00 to $19.99 $5.99
    $20.00 to $29.99 $6.49
    $30.00 to $39.99 $6.99
    $40.00 to $49.99 $7.49
    $50.00 to $59.99 $7.99
    $60.00 to $74.99 $8.49
    $75.00 to Up $9.99
    Continental US PO Box · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $4.99 $2.99
    $5.00 to $6.99 $3.49
    $7.00 to $8.99 $3.99
    $9.00 to $10.99 $4.49
    $11.00 to $19.99 $5.99
    $20.00 to $29.99 $6.49
    $30.00 to $39.99 $6.99
    $40.00 to $49.99 $7.49
    $50.00 to $59.99 $7.99
    $60.00 to $74.99 $8.49
    $75.00 to Up $9.99
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $10.99
    Continental US Street · Two-Day · (2 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $17.00
    $20.00 to $49.99 $25.00
    $50.00 to $89.99 $30.00
    $90.00 to $129.99 $35.00
    $130.00 to Up $40.00
    Continental US Street · One-Day · (24 hours)
    Per Shipment Bands Shipment Rate
    $0.00 to $5.99 $25.00
    $6.00 to $12.99 $30.00
    $13.00 to $49.99 $40.00
    $50.00 to $89.99 $55.00
    $90.00 to $130.00 $70.00
    $130.01 to Up $80.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Really Great Toys Shipping Policies

    ReallyGreatToys Shipping Policies

    When purchasing from ReallyGreatToys on Amazon.com, you have two different shipping methods from which to choose: Standard and Expedited.

    Orders that select standard shipping will ship either via Fed Ex Ground or USPS Priority Mail. or First Class Mail.  We will choose the shipping method for these orders at our discretion.  Orders shipping to P.O Boxes or Military Addresses will always ship via USPS.

    While the charge for each is displayed during checkout, the chart below outlines the estimated delivery times for an order. The actual delivery time varies depending on the time of day your order is placed, your shipping destination, and the shipping method you choose. Please refer to the chart below as a general guideline for delivery times:

     ReallyGreatToys Orders
    Purchased on Amazon.com

    Standard Shipping

    Two Day Delivery*

    Next Day Delivery*

    Orders placed before 8PM EST
    (ship the next business day)  

    2 - 5 business days

    2 full business days

    1 full business day





    Business Days: Please remember that shipping days are based on business days and not weekends or holidays.

    *We check several times throughout the afternoon and if we receive an expedited order late in the day, we always do our best to ship it out the same day.  However, Amazon often holds orders for several hours before assigning them to us, and thus we don't always receive them in time to ship the same day.

    Delivery Exceptions: If ReallyGreatToys is unable to deliver a package within the time frame outlined above, we will contact you regarding this rare exception.

    Unexpected Delays: ReallyGreatToys cannot be held accountable for any shipper-related shipping problem, manufacturer shipping related problem, or incorrect information provided during checkout that leads to delayed delivery. As always, if we become aware of delays we will relay this information to you in a timely manner.

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    Really Great Toys Tax Information

    ReallyGreatToys only charges sales tax on orders shipped to the state of Michigan (6% sales tax).  If your order is shipped outside of Michigan, you will not be charged sales tax for your order.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Really Great Toys with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Really Great Toys's Privacy Policy.

    Really Great Toys's Privacy Policy

    PRIVACY POLICY:
    ReallyGreatToys is committed to protecting the privacy and security of customers and their personal information. Personal information collected by ReallyGreatToys via Amazon is only used to notify customers of order related and customer service issues.  In addition, ReallyGreatToys will hold all information securely and will not disclose any personal information to outside or 3rd parties, except for the above-stated purpose or when required by law.  If you have any questions regarding our privacy policy, please feel free to email us at sales@reallygreattoys.com.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    RETURN POLICY
    ReallyGreatToys wants to make sure that you are completely satisfied with your purchase. If you would like to make a return, we offer a 30-day, money-back guarantee on all purchases, excluding shipping and handling charges, provided the toy has not been played with and is in its original packaging.  (See below for our policy on damaged or defective items)

    HOW TO MAKE A RETURN
    Returning a package to us is easy.  Just follow these 3 steps!

    1. Fill out our return form (located on the back of your Packing List)
    2. Box up the new, unused toy (in its original packaging), along with the Returns Form, in a mail-safe container.
    3. Mail the package via a traceable method such as DHL, FedEx, UPS or USPS to the following address:

    ReallyGreatToys
    ATTN: Returns
    3947 12 Mile Road
    Berkley, MI 48072

    Upon receipt, we will process your return promptly and send you an email confirmation so you know the credit has been issued.  We will also contact you if there are any questions or concerns.

    RETURNING A GIFT
    Our only option when processing a gift return is to refund the credit card of the original purchaser.  We are unable to make exchanges or issue electronic gift cards. Please keep this in mind when returning a gift item.

    RETURNING A DAMAGED OR DEFECTIVE ITEM
    We always hope that our toys arrive to you in perfect working condition, but sometimes, they just do not operate as expected. When this happens, please contact us immediately at 800-551-7529 x7 or by email using the "contact this seller" link below to discuss the problem. To expedite the process, we ask that you have your order number handy, as well as the details of the problem. Often times, we are able to send out replacement parts or fix the problem; but when we cannot, we will provide you with a pre-paid shipping label for you to use to return the item to us for a replacement or a full refund.

    HOLIDAY RETURNS
    We offer an extended return policy during the holiday season. Any toy purchased after October 15th can be returned until January 31st of the following year. This extension gives you plenty of time to shop prior to the holidays, and plenty of time to return an item after the holiday season.

    Contact this seller Phone: (800)551-7529

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    ADD A MESSAGE WHEN YOU ORDER!

    Gift Wrap Orders:
    When you order one or more items with gift wrap, your gift message will appear on the enclosed packing slip.  We include only one personal gift message per order.

    Packing List Message:
    If you do not have your item gift wrapped, you may still enter a special message that will be printed on the packing list.  We include only one message per order.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If Really Great Toys offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

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    Shipping Service Map

    ReallyGreatToys ships out of Berkley, MI.  Orders received by 9am generally ship the same business day.  Check our service map below for estimated times in transit to your shipping destination via standard shipping services.  Note that standard shipping orders will ship either via UPS Ground or USPS Priority Mail.  Orders shipping to P.O. Boxes or Military addresses always ship via Priority Mail.