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4.7 stars over the past 12 months
4.7 stars over the past 12 months (227 ratings)

Frequently Asked Questions

Q: What payment methods do you accept?
A: We  accept direct credit card payments using Visa, MasterCard and Discover.  We also accept Paypal. Money orders and cashier checks are gladly  accepted at your own risk. You may also pay by personal checks, but are  subject to a 10 day hold to verify funds.
    
Q: Do you ship to P.O. boxes?
A: Post  Office Box holders - We can no longer send insured shipments over $50  to P.O. Boxes. If we must ship to a P.O. Box at your insistence, it  will not and can not be insured and will be sent at your own risk via  the Postal Service.
    
Q: I live in Canada, what is your shipping policy?
A: Canadian  Shipping is via FedEx ONLY. Our items are not subject to any duty  charges. Our shipping rates above include the shipping charges and  Canadian customs clearance fees, but Canadian sales tax (GST/PST),  based on the Provincial tax rates will be added based on the final  price of your item(s). This will be calculated for you in our checkout  system when you pay for your items. Trainz has arranged to prepay the  Provincial taxes for you in conjunction with FedEx which ensures that  your shipment is delivered to your door with NO additional charges when  your package is delivered.
    
Q: What countries do you ship to?
A: Trainz  ships to the following international countries: Australia, Austria,  Bahamas, Belgium, Brazil, Canada, Denmark, Finland, France, Germany,  Gibraltar, Greece, Greenland, Hong Kong, Iceland, Ireland, Israel,  Italy, Japan, Marshall Islands, Monaco, Netherlands, New Zealand,  Norway, Puerto Rico, Portugal, Singapore, South Korea, South Africa,  Spain, Sweden, Switzerland, Taiwan, United Kingdom, Vatican City,  Virgin Islands.
    
Q: What should I do if my package is damaged?
A: Unfortunately  items do occasionally become damaged in shipment. If this occurs please  notify us via email at customerservice@trainz.com.

Trainz - Details

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    About Trainz

    Trainz.com is dedicated to serving the model train community and offering the largest variety of trains from any era or scale at an affordable price! We pride ourselves with providing our customers with the highest standard of service, and to always deliver what we promise.

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    Trainz Special Shipping Information

    Special Shipping Information : Bachmann 647 Santa Fe Flyer Train Set

                                                                                         
    Total Shipping Cost for This Item
    Standard
    Continental US Street $12.09


    Trainz Shipping Rates

    Our shipping rates are fixed for this item. We provide insurance and we securely package your item with new packaging materials. We will also email you when your items ship and provide you with the tracking number if your item is shipped UPS or FedEx. We use FedEx Ground, UPS, and the US Postal Service.

    In the event that you would like your package shipped only by the United States Postal Service, and the package weighs more than 5 pounds, please be aware that additional shipping charges may apply. We prefer to ship heavier packages only with Fed Ex and UPS for this reason. We take pride that our products are always well packaged and protected for shipping, which costs time and money for extra packaging materials.
    Listed below are shipping details for Trainz, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    APO/FPO
    Europe
    Asia
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $10,000.00 $0.00
    $10,000.01 to Up $0.00
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $25.00 $6.99
    $25.01 to $50.00 $9.99
    $50.01 to $100.00 $12.99
    $100.01 to $200.00 $19.99
    $200.01 to $300.00 $29.99
    $300.01 to $500.00 $44.99
    $500.01 to $750.00 $59.99
    $750.01 to $1,000.00 $74.99
    $1,000.01 to Up $89.99
    APO/FPO Street · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $25.00 $6.99
    $25.01 to $50.00 $9.99
    $50.01 to $100.00 $12.99
    $100.01 to $200.00 $16.99
    $200.01 to $300.00 $21.99
    $300.01 to $500.00 $29.99
    $500.01 to $750.00 $39.99
    $750.01 to $1,000.00 $49.99
    $1,000.01 to Up $59.99
    Europe · Standard · (10 - 20 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $25.00 $44.99
    $25.01 to $50.00 $52.99
    $50.01 to $100.00 $159.99
    $100.01 to $200.00 $159.99
    $200.01 to $300.00 $159.99
    $300.01 to $400.00 $159.99
    $400.01 to $500.00 $169.99
    $500.01 to $750.00 $189.99
    $750.01 to $1,000.00 $209.99
    $1,000.01 to Up $249.99
    Asia · Standard · (10 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $25.00 $48.99
    $25.01 to $50.00 $57.99
    $50.01 to $100.00 $159.99
    $100.01 to $200.00 $159.99
    $200.01 to $300.00 $159.99
    $300.01 to $400.00 $159.99
    $400.01 to $500.00 $169.99
    $500.01 to $750.00 $199.99
    $750.01 to $1,000.00 $224.99
    $1,000.01 to Up $264.99

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Trainz Shipping Policies


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    Trainz Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Trainz through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Trainz may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Trainz through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Trainz with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Trainz's Privacy Policy.

    Trainz's Privacy Policy

    We do not rent, sell or otherwise provide your name, address, or email address, or any other personally identifiable information to any third parties. We may email you regarding special offers or new train related products that we may have from time to time. You can opt out of these by replying to any message that you receive with the word remove in the subject line, this will also be noted in the footer of all such emails as well.

    Trainz.com cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

    Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications.

    Therefore, although Trainz.com uses industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. However, you can expect that we will do our best to ensure that your contact information remains private.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Trainz to get information about any additional policies that may apply:

    Contact this seller Phone: 1-866-285-5840

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.