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4.6 stars over the past 12 months
4.6 stars over the past 12 months (3,167 ratings)

Frequently Asked Questions

Q: What is the quickest way to contact Botach customer service for Amazon orders?

A: Please contact customer service for Botach orders for Amazon through email via the orders section in "Your Account". You can also call (323) 879-6646 
Q: Why is there such a long wait for the customer service line (Phone: 323-203-1920)?

A: This number is to reach all departments in Botach Tactical. The best way to reach Amazon customer service for Botach Tactical is via email through your order.

Q: What is the ETA (estimated time of arrival) for the items on backorder?


A: ETA’s vary depending on the manufacturer of the product you ordered. The standard eta for most out of stock items is between 10-15 business days.  This does not include an eta for special ordered items or scopes i.e. Trijicon or Leupolds. Eta’s for optics may take longer than the standard time frame mentioned.

Be advised that ETA’s are liable to change depending on the manufacturers or to high demand of a certain product.

Botach Tactical - Details

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    About Botach Tactical

    Botach Tactical is committed to providing each customer with the highest standard of customer service.

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    Botach Tactical Shipping Rates



    Listed below are shipping details for Botach Tactical, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Free Economy
    Standard
    Continental USETA4 - 7 business days---
     per Weight (lbs)$0.00---
    Alaska and Hawaii StreetETA---3 - 7 business days
     per Item---$14.99
     per Weight (lbs)---$0.00
     per Shipment---$14.99
    APO/FPO StreetETA---18 - 32 business days
     per Item---$0.00
     per Weight (lbs)---$2.00
     per Shipment---$18.00
    APO/FPO PO BoxETA---18 - 32 business days
     per Item---$0.00
     per Weight (lbs)---$2.00
     per Shipment---$18.00
    CanadaETA---5 - 10 business days
     per Item---$20.00
     per Weight (lbs)---$0.00
     per Shipment---$20.00
    EuropeETA---10 - 20 business days
     per Item---$25.00
     per Weight (lbs)---$0.00
     per Shipment---$25.00
    AsiaETA---10 - 16 business days
     per Item---$30.00
     per Weight (lbs)---$0.00
     per Shipment---$30.00
    Outside US, Eur., CA, AsiaETA---10 - 20 business days
     per Item---$30.00
     per Weight (lbs)---$0.00
     per Shipment---$30.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Botach Tactical Shipping Policies

    Domestic Shipping: All Domestic packages are shipped Ground Shipping For Free (Unless other shipping method was selected on the order)


    International Shipping: All International Packages are Shipped Via USPS. (Unless other shipping method was selected on the order)


    • with our Free Standard Ground Shipping option we retain the right to choose the best method for freight. If the ultimate destination for your package requires a specific method because the area has limited access, you are required to pay for shipping. A customer is also required to pay for shipping if he/she needs expedited shipping.
    • we ship UPS/USPS/FedEx/DHL depending on your location and the shipping method you have chosen.
    • most shipments are sent out within 1-2 business day after payment is confirmed or cleared, unless stated otherwise in the listing.
    • Please make sure to provide the correct shipping address when placing your order, orders will be shipped out to the shipping address provided by eBay. (Orders are not able to be modified once order has been finalized and synced to our system. Customers may request to cancel order if incorrect address was provided. Once tracking information has been provided, we can no longer cancel  or stop shipment.)
    • Packages are not shipped on Saturday or Sunday. Transit time varies and depends on the carrier, we cannot be held responsible for delays caused by carriers.
    • Shipping time by eBay is estimated and not guaranteed and is subject to change especially during peak periods.
    • Orders shipping to Hawaii, Puerto Rico, Guam or Alaska may not select the Free Shipping option for this item, if free shipping is selected for one of these destinations we reserve the right to cancel your order.

    PLEASE NOTE: USPS First Class International shipping is a non traceable service.
    We ship to APO, FPO and P.O Boxes. Buyers having APO, FPO or P.O. Box addresses must choose USPS Mail option when purchasing since UPS does not deliver to these addresses. Transit time is dependent on the carrier service and cannot be guaranteed by us, sellers are not responsible for services transit time and the information provided is by the carrier and excludes weekends and holidays.

    ATTENTION INTERNATIONAL BUYERS: We are not responsible for any costs incurred do to import taxes in any given country (Unfortunately, we are not sure if import customs tax will be assessed as we are not aware of their rules and regulations. In this case, please check with your local federal agencies customs and border patrol to acquire further details).  Please keep this in mind while browsing in our eBay store. In addition, declaring an item as a "Gift" or declaring a value that is lower than the actual cost of the product, as to avoid paying import taxes is ILLEGAL, As it violates U.S. & International Selling and Customs Laws, as well as eBay policy and WILL NOT BE DONE.

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    Botach Tactical Tax Information

    No Sales Tax Outside of California. Only California state residents are subject to sales tax. Everyone else is exempt.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Botach Tactical with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Botach Tactical's Privacy Policy.

    Privacy Practices

    Botach Tactical values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Botach Tactical to get information about any additional policies that may apply:

    Contact this seller Phone: 888-344-5145

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Botach Tactical Return Policy

    Only items in new condition with its original packaging, and with its original contents returned within 30 days from its delivery date will be eligible for a full refund.  Items not meeting the above requirements may result:
    • in your item being returned back
    • in not receiving a full refund (at least 15% restocking fee)
    • in delaying the return process

    An exchange can be given in place of a return of equal value; any price difference must be communicated with Seller.

    Once we receive the product back at our facility, we will process you a refund or exchange. Please request for a notification if you'd like to be notified for when your exchange is shipped or for when your refund has been processed. Amazon usually requires 3 - 5 days to reflect the refund.
    We do not provide prepaid return shipping for regular returns.
    If item qualifies for shipping reimbursement (i.e. sent wrong item, defective from manufacturer) either:
    • include an itemized receipt
    • or request a prepaid return label

    Receipts for shipping reimbursement will only cover shipping charges and no materials (extra features, i.e. insurance, tracking, etc. must be communicated with Seller to ensure these kinds of reimbursement are okay). Otherwise, maximum for shipping reimbursement is $10 for most qualifying returns without an itemized receipt.

    Note:  Please ask for more information as to whether your return qualifies; "defective" doesn't automatically qualify.

    Items can be returned to:

    Botach Tactical 
    3423 West 43rd Place 
    Los Angeles ,   CA   90008

    Please include a note with your order with your directions or email these directions. 

    Please email if you have any concerns or questions; this is the best way to reach Amazon customer service for Botach Tactical.