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4.8 stars over the past 12 months
4.8 stars over the past 12 months (8,886 ratings)

Frequently Asked Questions

Q. Is Dexclusive An Authorized Dealer For A Particular Brand?
A: Dexclusive is an Authorized Dealer for several brands. However, unless specifically noted, we are not. All our other brands come directly from worldwide dealers and renowned distributors of luxury watches and jewelry.
Q. Are The Pictures Accurate?
A: At Dexclusive, we make every effort to how you the most accurate pictures of the products we offer online. Our photographers produce the best image possible using the latest digital techniques.
However, please note that the image on your screen is not meant to appear as the actual size of our jewelry and watches. Due to technical reasons (including variations in computer monitors and web browsers) this is not possible.
If you have any questions regarding specifications of our products, please do not hesitate to contact us for more information.
Q. Are Dexclusive´s Products New And Authentic?
A: All the jewelry and watches that we sell are 100% authentic, original and brand new, with their factory reference and serial numbers intact. They are shipped with their original box and documents, and are covered by Dexclusive´s warranty. We never sell jewelry or watches that have been opened, altered or modified. We DO NOT sell used, refurbished or replica timepieces.
Q. Do Dexclusive´s Jewelry And Watches Come With Serial Numbers?
A: Yes, Dexclusive´s strict company policy is to sell only perfect products with their serial and reference numbers intact.
Q. Can I Rely On The Price Shown On Dexclusive´s Website?
A. Due to currency fluctuations and ever changing wholesale and retail prices, our costs are subject to change. Therefore, our prices must be subject to change as well. We are committed to update prices on the website as frequently as possible. However, once an order is placed and approved, the agreed upon price will be honored. We are not responsible for typographical or photographic errors.
Q. Why Do Some Websites Show Lower Prices Than Dexclusive?
A: Some websites may appear to be selling the same product as Dexclusive at a lower price. The lower price may reflect a non-original or refurbished watch or jewelry item, or a watch with filed-off serial numbers. The perceived lower price may be contigent on a reduced warranty period, or other policies that are unfriendly and ultimately costlier to consumers. Be wary that some of our competitors will bait-and-switch customers with an initial lower price and then coerce you to buy a more expensive item.

Dexclusive - Details

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    About Dexclusive

    The Dexclusive Story

    Dexclusive is staffed and managed by a group of avid luxury watch enthusiasts and jewelers with over fifteen years experience in the field. They started their online operations over five years ago. In that time, they have expanded from an initial selection of just 12 watch brands, to offering over 50 luxury watch brands and superior gold and diamond jewelry.

    Dexclusive enjoys professional affiliations within the luxury watch and jewelry industry that are wider and more encompassing than most of their competitors. Dexclusive imports merchandise directly, with no middle-man. Because of these relationships, Dexclusive is not bound by the mandatory retail pricing of traditional dealer/supplier contracts. Additionally, because Dexclusive only sells online, their overhead is very low. This allows them to pass their huge savings on to you.

    All watches will arrive in their original packaging, with their serial numbers intact. All fine gold and diamond jewelry will arrive with an official Dexclusive Certificate of Authenticity. They do not sell used or refurbished watches and do not accept trade-in watches or jewelry of any kind.

    They ship their luxury watches and fine gold and diamond jewelry all over the world from the U.K. to Australia; from Kuwait to Malaysia. They are a U.S. based company in Hollywood, Florida with bi-lingual customer service and sales teams.

    For your protection, they NEVER lease or sell customer information to third parties.

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    Dexclusive Shipping Rates


    Listed below are shipping details for Dexclusive, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Continental US · Free Economy · (4 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to Up $0.00
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $245.00 $4.99
    $245.01 to $499.99 $7.99
    $500.00 to Up $9.99
    Continental US Street · Two-Day · (2 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $245.00 $19.50
    $245.01 to $500.00 $21.50
    $500.01 to $1,000.00 $24.50
    $1,000.01 to $2,000.00 $28.50
    $2,000.01 to $3,000.00 $32.50
    $3,000.01 to $4,000.00 $39.50
    $4,000.01 to $5,000.00 $44.50
    $5,000.01 to $7,000.00 $55.50
    $7,000.01 to Up $59.50
    Continental US Street · One-Day · (24 hours)
    Per Shipment Bands Shipment Rate
    $0.00 to $245.00 $28.50
    $245.01 to $500.00 $29.50
    $500.01 to $1,000.00 $39.50
    $1,000.01 to $2,000.00 $46.50
    $2,000.01 to $3,000.00 $55.50
    $3,000.01 to $4,000.00 $62.50
    $4,000.01 to $5,000.00 $64.50
    $5,000.01 to $7,000.00 $69.50
    $7,000.01 to Up $74.50

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Dexclusive Shipping Policies

    Dexclusive offers FREE UPS Ground shipping on all orders of USD 500 and above.

    UPS 2nd Day Air and UPS Next Day Air are available at an extra cost.

    Shipments to PO Boxes and APO addresses will be done via USPS.

    All packages are fully insured against loss or damage during transit. In case of a claim, if we have another product in stock we will ship it immediately. Otherwise we will consult with the customer to choose among all the available options.

    For your security, we require that all packages are signed receipt at the time of delivery. If the customer is not available at that time, the carrier will leave an Info Notice and will make three consecutive attempts at delivery. If a package is returned to Dexclusive because of non-delivery, all shipping charges will be charged back to the customer.

    For your protection as well as ours the following security measures have been implemented. Due to a worldwide increase in identity theft fraud, we are now using a third party verification service. Previously, some disreputable people were placing orders using the identity theft victim´s billing information, which raised no red flags until it was too late. In addition, we lock-out all changes to shipments in transit. Please do not attempt to intercept or change the delivery address or arrival date to the shipment or UPS will automatically return it to Dexclusive. Changes can not be made once the shipment has left Dexclusive. Please make sure you are going to be available to sign for your shipment, so choose a shipping address accordingly. Once a delivery address is selected, it cannot be changed. You will NOT be able to pick up your package at your local delivery distribution center.

    Since customs duties and taxes vary from country to country, we suggest the customer contact his/her local taxing agency or customs office to inquire about the exact duties and taxes that these type of products pay upon importing them to your country. Dexclusive is not responsible for any duties or taxes in your local country.

    Dexclusive does not collect taxes on any orders shipped outside the State of Florida. Any orders shipped within the State of Florida are subject to a 7% sales tax, as required by state law.

    Dexclusive guarantees the order will be processed and shipped in a timely manner but is not responsible for any delivery delays once the order has left the control of Dexclusive including, but not limited to:

    1. Compliance with the law, government regulations, orders or requirements, or any cause beyond our control.

    2. Failure or omission of the Customer to provide accurate contact information such as phone numbers or email addresses. Failure or omission of the Customer to provide accurate shipping information, requested documentation or correct payment information.

    The guarantee does not apply to shipments that are delayed due to the unavailability of or refusal of a person to accept delivery of the shipment.

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    Dexclusive Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Dexclusive through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Dexclusive may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Dexclusive through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Dexclusive with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Dexclusive's Privacy Policy.

    Privacy Practices

    Dexclusive values the privacy of your personal data.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Dexclusive always strives to provide its customers with the highest quality of service. We ask that you contact us if there are any imperfections or discrepancies within 24 hours of receipt of the product.

    If you are not completely satisfied with the item you have purchased, you may return it within 30 days from the date of purchase. Please note the following conditions apply:

    • Shipping charges will not be refunded. 
    • Items with a sale value > $1000 are subject to a 10% restocking fee. 
    • Restocking fees are charged at our discretion and make be waived if there are extenuating circumstances. Please contact us for more information. 
    Any item returned without an RMA number will not be accepted and will be sent back at the buyer's expense. 

    All returned items must be received in original, new condition with their original box and all paperwork intact. Items must be unaltered with the manufacturer tags, serial numbers and protective stickers also intact. Please note that we will not accept any items with scratches, marks, blemishes or if the security tag has been removed, tampered with or altered in any manner.

    We require that you send your item back via insured, traceable means, such as UPS or Fedex. Return shipping charges are the responsibility of the customer and we are not responsible for lost or damaged packages.

    RMA numbers are only valid for 5 days after issuance. Please allow up to 2 weeks for processing any refunds associated with either returns or exchanges. 

    Any Special order items cannot be returned. Special order items will show in amazon as Usually ships within 1 to 3 weeks.


    Contact this seller Phone: 1-866-573-3953

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Dexclusive Return Policy

    Dexclusive always strives to provide its customers with the highest quality of service. We ask that you contact us if there are any imperfections or discrepancies within 24 hours of receipt of the product. 

    If you are not completely satisfied with the item you have purchased, you may return it within 30 days from the date of purchase. Please note the following conditions apply:

    • Shipping charges will not be refunded. 
    • Items with a sale value > $1000 are subject to a 10% restocking fee. 
    • Restocking fees are charged at our discretion and make be waived if there are extenuating circumstances. Please contact us for more information. 
    Any item returned without an RMA number will not be accepted and will be sent back at the buyer's expense. 

    All returned items must be received in original, new condition with their original box and all paperwork intact. Items must be unaltered with the manufacturer tags, serial numbers and protective stickers also intact. Please note that we will not accept any items with scratches, marks, blemishes or if the security tag has been removed, tampered with or altered in any manner. 

    We require that you send your item back via insured, traceable means, such as UPS or Fedex. Return shipping charges are the responsibility of the customer and we are not responsible for lost or damaged packages. 

    RMA numbers are only valid for 5 days after issuance. Please allow up to 2 weeks for processing any refunds associated with either returns or exchanges.  

    Any Special order items cannot be returned. Special order items will show in amazon as Usually ships within 1 to 3 weeks.

  • Top of Page Dexclusive Warranty

    DEXCLUSIVE WARRANTY

    Dexclusive warrants that the internal movement mechanisms of the Watch are free from defects and will, within the warranty period, repair the movement of this timepiece free of charge if such movement proves to be defective in material or workmanship under normal use. The warranty does not cover damages caused by impact, vibrations, magnetic fields, or batteries; nor does it cover straps, bracelets, 
    buckles, finishes, cases, or crystals. It also does not cover damage or defects arising from normal wear; nor does it cover overhauls, maintenance, scratches, accidents, or misuse. Any alterations, service, or repair performed by any party other than Dexclusive will deem the warranty null and void. The warranty does not cover damages resulting from loss, theft, or Act of God and is not transferable. 

    Mechanical watches (either manual or automatic) are less precise than quartz watches. These timepieces will need overhauls if not keeping time within predefined parameters. Overhauls are not covered under the warranty. Damages caused to a timepiece arising from water or moisture, are not covered under the warranty. Dexclusive does not warranty Watch Straps, Watch Bracelets, Sunglasses or Jewelry. 

    COVERAGE PERIOD

    2 YEAR WARRANTY AVAILABLE FOR THE FOLLOWING BRANDS: 
    Bell & Ross, Bvlgari, Cartier, Casio, Chanel, Chopard, Eberhard, Fendi, Frederique Constant, Gucci, Hublot, Longines, Michele, Maurice Lacroix, Panerai, Philip Stein, Tag Heuer, Tissot, TW Steel, U-Boat, Ulysse Nardin, Victorinox Swiss Army 
     
    1 YEAR WARRANTY AVAILABLE FOR THE FOLLOWING BRANDS: 
    Adidas, Breil, Bulova, Dior, Diesel, DKNY, Dolce & Gabbana, Fossil, Guess, ICE Watch, Movado, Kenneth Cole, Luminox, Michael Kors, Puma, Nixon, Seiko, Skagen, Suunto, Swatch, Technomarine, Toy Watches, Vestal, Invicta, Swiss Legend, Red Line

    TO OBTAIN SERVICE

    Please contact the Dexclusive Customer Service Department and we will be happy to assist you. 

    EXCLUSIONS AND CONDITIONS

    CONSEQUENTIAL AND INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF USE, ARE NOT RECOVERABLE UNDER THIS WARRANTY OR ANY IMPLIED WARRANTIES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR 
    EXCLUSION MAY NOT APPLY TO YOU. 
     
    In order to have coverage under this warranty, the serial number imprinted on the Watch casing must be clearly legible, and no part of the original Watch back or original serial number has been removed, changed, altered, replaced, erased or defaced. 
     
    IF ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, LASTS LONGER THAN THIS TWO-YEAR EXPRESS WARRANTY, THE IMPLIED WARRANTY IS LIMITED TO THE TWO YEAR PERIOD OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.