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Frequently Asked Questions
Q: Are your items brand new and authentic?
A: Yes. All of our products are brand new and authentic.
Q: How can we communicate with you if we have questions or a problem with your order?
A: Communicate with us directly via Amazon email. We always answer back in less than 24 hours. DO NOT USE THE FEEDBACK AS A MEANS OF COMMUNICATING TO US. That is not the purpose of the feedback option. There is always an answer for whatever question you may have via email
Q: Can I return my purchase?
A: We allow a return of a purchase within 30 days of order date. Provided the item has not been worn or sized and is returned in the same new condition as sent. Any wear or damage will result in a return of the item and no refund issued
Q: Who pays the return postage for a return item?
A: The customer is responsible for return freight and should use a trackable return method.
Q: Is there a restocking fee?
A: Yes. Because of the time put into handling an outgoing shipment and then the additional processing to restock the item, we have a 10% of the purchase price as a restocking fee.
*Return charges are not for profit, but to help us recover some of expenses related to your order, including shipping from us to you. Even though we offer free shipping, we must pay for it. There are many expenses incurred by us on the initial order process and processing a return.
Q: If I paid freight out is that reimbursed upon return?
A: No. If freight was paid for the outbound shipment it is not reimbursed upon return.
Q: How prompt are you on your order fulfillment?
A: we normally turn around orders in less the 24 hours.
Q: What about price guarantees?
A: We do not offer any price guarantees on any of the products we sell due to many changes in market prices and competition in the industry that we are in. No Exceptions!
Time online - Details
For questions regarding products, order delivery, or returns, please contact Time online Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Time onlineThank you for visiting our storefront.We purchase only authentic products and bring them to you in one easy to shop online store, with FAST- FREE standard shipping and great customer service.We ship our products anywhere in the USA. We ship via US Postal. ALWAYS WITH TRACKING AND SIGNATURE REQUIRED. If your item has not arrived within 3-5 business days from your order shipping, check your tracking (USPS.com)
If you have any questions or problems with your order, please, send us an e-mail at once, DO NOT TRY TO COMMUNICATE THROUGH THE FEEDBACK BUTTON, email so we may receive the message promptly and we will be glad to assist you and correct the problem
Returns are accepted up to 30 days after the date of the purchase on unused merchandise.
If you received a product and are not 100% satisfied with it or just changed your mind, request a return on Amazon and as soon as the product is received by us we will refund the total of your payment less 10% deduction for restocking charges.
Remember that return product must not have been worn, altered or sized and it must be in original new condition with all manuals, tags and gift box.
- All watches sold by Time Online have a 30 days return and/or exchange term from the date of purchase and they all carry a Time Online 2 Years Limited Warranty that covers the movement of the watch, hands and dial. This warranty does not cover case, crystal, band, battery or damage from normal wear and tear or accident. Simply contact us by email
*Please not that most watches we sell are not covered by the manufacturer's warranty.
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Time online Shipping Rates
Listed below are shipping details for Time online, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedTwo-Day Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days per Item $0.00 $0.00 $0.00 per Weight (lbs) $0.00 $0.00 $0.00 per Shipment $0.00 $9.99 $28.99 Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $0.00 --- per Shipment $0.00 $9.99 --- Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $0.00 --- per Shipment $8.99 $22.00 --- Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $8.99 --- --- US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $0.00 --- per Shipment $14.99 $19.99 --- US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- per Item $0.00 $0.00 --- per Weight (lbs) $0.00 $0.00 --- per Shipment $14.99 $32.99 --- APO/FPO Street ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $12.99 --- --- APO/FPO PO Box ETA 18 - 32 business days --- --- per Item $0.00 --- --- per Weight (lbs) $0.00 --- --- per Shipment $12.99 --- ---
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
We ship minimally the next business (weekends not included) day from receipt of order. Most orders ship the same day if we receive before 4pm central time
PLEASE NOTE BELOW:
We utilize USPS for our shipments:
ALL SHIPMENTS ARE SIGNATURE REQUIRED . IF YOU MISS A DELIVERY YOU CAN PICK UP AT THE LOCAL POST OFFICE OR ARRANGE FOR REDELIVERY FROM THE POST OFFICE
From the date you are notified that your item has shipped:
ALL DOMESTIC DELIVERY WILL NOT TAKE MORE THEN 5 DAYS FOR YOUR PACKAGE TO ARRIVE. IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN THIS TIME, IT IS MOST LIKELY AT YOUR LOCAL POST OFFICE BECAUSE YOU WERE NOT AVAILABLE TO SIGN UPON DELIVERY ATTEMPT
AN ORANGE NOTICE IS ALWAYS LEFT IN YOUR MAILBOX IF YOU MISS DELIVERY.
PLEASE DO NOT WAIT WEEKS TO CONTACT US-CHECK YOUR TRACKING AND/OR CONTACT US AS WELL
All shipments have tracking available, always sent by email via amazon after shipment is confirmed.
LEVELS OF SHIPPING
1st class USPS for standard
Priority USPS for expedited
Express USPS for 2 day (USA only)
We do ship to PO boxes. A signature is required upon pickup at your PO box
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Sales tax is not separately calculated and collected in connection with items ordered from Time online through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Time online may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Time online through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
Your privacy is of the most importance. Your customer information is never shared with outside parties.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Time online to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.