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Frequently Asked Questions
Q: How does Well Baskets ship and how much will shipping cost?
A: Well Baskets ships using FedEx, UPS, or the United States Postal Service--whatever method meets delivery requirements best. Ground shipping is free for baskets shipped to a physical address within the continental U.S. The shipping cost for CDs is regulated by Amazon.com, and expedited shipping is calculated at checkout.
Q: Where does Well Baskets ship?
A: To locations within the U.S.and Canada
Q: Do you ship to hospitals and/or hotels?
A: We will happily ship to hospital patients and hotel guests, however, our responsibility ends once the package reaches the hospital and/or hotel. We cannot guarantee that the hospital or hotel staff will deliver packages in a timely fashion, and we are unable to forward packages to an alternative address once they have reached their original destination.
Q: What if I need to cancel an order?
A: To provide the best possible service to our customers, we strive to process orders as quickly as possible. Because of this, orders CANNOT be canceled once they are placed.
Q: What happens if something is out of stock?
A: For specific items such as CDs, we will contact you with an estimated ship date to offer the option of cancelling or waiting for inventory. For gift basket items, if certain items are out of stock within a basket, we reserve the right to substitute an item of equal or greater value.
Q: Are there warm weather shipping restrictions?
A: During warm weather months, we are unable to ship items such as chocolate that will melt during transit. Baskets containing chocolate or other weather-sensitive products will receive a substitute of equal or greater value.
Q: What is your return policy?
A: Food and gift baskets containing food are unable to be returned.
Q: Why is the product picture different than the basket I received?
A: Please note that pictures are for display purposes ONLY and actual flowers, decorations, packaging, and products may vary. For gift basket components, please see product description.
Q: What happens if my order arrives damaged?
A: Although we pack every order carefully, unfortunately, damages do sometimes occur. If you order arrives damaged, please contact us within 5 business days for resolution. It is important to retain all items including packaging materials, as our carrier may require a visual inspection in order to honor a damage claim. Discarding merchandise/packaging materials may void your right to a claim.
Q: What happens if a delivery is refused or a package is returned to you as undeliverable?
A: Although we offer free shipping on most items, we will deduct a return shipping cost from your refund on packages that come back to our facility due to recipient refusals or an inability to deliver a package. In addition, we may assess a 15% restocking fee at our discretion.
Well Baskets - Details
For questions regarding products, order delivery, or returns, please contact Well Baskets Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Well Baskets
Well Baskets specializes in healthy get well baskets for the basic cold to the serious illness and healthy, all-natural & organic gift baskets for birthdays, holidays, and special occasions. Healthy gift baskets are all we do, and we cater to the health conscious gourmet as well as to those new to the world of healthful eating.
We believe in the power of healthy food to help prevent disease, maintain good health, and manage symptoms of ailments. Our approach is always positive. We like to focus on what you should and can do to help yourself, rather than what you shouldn't or can't do. Using the latest research from medical experts, we've created baskets focusing on specific health issues. Each basket is designed to inform as well as delight the recipient and will hopefully inspire a healthy change in dietary philosophy.
Well Baskets was established in 2003 and inspired by a strong need for a healthy alternative in the gift basket industry. The company operates out of the retail health food and gift shop, Wishing Well, located in Sandy Hook, Connecticut.
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Well Baskets Shipping Rates
Listed below are shipping details for Well Baskets, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Alaska and Hawaii Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $30.00 $7.99 $30.01 to Up $0.00 Continental US PO Box · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to Up $15.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to Up $35.00 Continental US Street · Two-Day · (2 business days) Per Shipment Bands Shipment Rate $0.00 to Up $45.00 Continental US Street · One-Day · (24 hours) Per Shipment Bands Shipment Rate $0.00 to Up $75.00 Alaska and Hawaii Street · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $25.00 Alaska and Hawaii PO Box · Standard · (3 - 7 business days) Per Shipment Bands Shipment Rate $0.00 to Up $25.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
Orders placed prior to 12 p.m. EST Monday-Friday usually ship the same business day. Orders received after this time will be shipped the next business day. Orders placed on Saturday or Sunday will be shipped on Monday.
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Sales tax is not separately calculated and collected in connection with items ordered from Well Baskets through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Well Baskets may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Well Baskets through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
To process your order, we require your name, billing address, phone number, email address, shipping address, and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.
We do not sell, rent, or otherwise disclose your personal information for marketing purposes.
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Returns and Refunds
Please refer to the Amazon.com Product Return Policy. Please contact Well Baskets to get information about any additional policies that may apply:
Contact this seller Phone: 800-582-6164
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We will include a handwritten note containing your personal message. Gift wrapping is free and coordinating colors and decorations will depend on the occasion and recipient.
Well Baskets are dressed up with silk and dried flowers and come wrapped in cellophane tied with a gorgeous bow. Every basket is hand-assembled and decorated and is, therefore, unique.
Pictures of baskets are examples only, and the basket shipped to you may contain different flowers and other decorative items. If your recipient is male, your basket will be decorated with silk leaves, dried pods, etc; if your recipient is female, your basket will contain dried and silk flowers. Please remember that all flowers, seed pods, and other decorative items are NOT edible and are for aesthetic purposes only. We occasionally run out of a particular item and reserve the right to substitute an item of equal or greater value.