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4.6 stars during time selling on Amazon.
4.6 stars during time selling on Amazon. (3,411 ratings)

Frequently Asked Questions

How quickly can I get my order?

If you select Standard Shipping, you'll receive your order within 7-10 business days if the merchandise is shown as in-stock. However, we also offer several Express Delivery options for an additional charge. View more information about shipping and delivery. If you need an item quickly contact our customer service department and they will be happy to help you select a shipping option to get your order when you need it.

How do I personalize my item with Abernook through Amazon?

If you are purchasing an item that can be personalized, please include the information in the gift note section of checkout or email us through amazon.  You can also contact us by phone at 800-683-0027 (ext for order department).  If we do not receive your personalized information, you will receive an email from us but your order will be held until the information is received.  Personalized items are not shipped without receiving the information or a customer telling us to ship the item without engraving.  It is important to provide us with the information on the order, email or call us or promptly reply to any emails sent so that the order is not held pending.  It is also important to be sure to check your email or amazon in box as many times it is the only way to reach customers.  If you are shipping an item to a gift recipient directly, we are not provided with your telephone number.

How can I return or exchange an item I purchased?

Abernook will gladly replace a gift, issue a gift certificate or refund the credit card used for its purchase.

Simply pack the gift in its original packaging, if possible, along with the packing slip or receipt.

Contact our customer service department through amazon and list the item requesting return. Include the reason for return. You will in turn receive an IRN (Item Return Number) that needs to be included with the package. Include the IRN in the package and ship to the following return shipping address. For your security, please return your gift with an insured courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your receipt. Abernook is not responsible for items damaged or lost in transit.

What's your guarantee?

Abernook stands behind every product that is sold through our catalog and website. If for any reason you are not satisfied, simply contact us to make arrangements to return it within 30 days and we'll replace it or refund the cost of the item, whichever you prefer.

 

Abernook, LLC - Details

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    About Abernook, LLC

    Abernook is an online retailer specializing in unique and trendy gifts to give and receive.  For a complete line of products, be sure to visit our website.

    We offer unique and keepsake jewelry for special occasions and celebrations, gifts for men, women and children, corporate gifts, personalized gifts, gift baskets and more.

    Please allow extra time (2-5 days) for processing of personalized gifts which include engraved gifts.  Either include your personalized/engraving instructions in the gift note section of the checkout or email us through amazon your Amazon order number along with your request.  We do try to email a confirmation that your personalization request was received. 

    For questions regarding products, return policies or order information, please contact us at 800-683-0027.  You may also email any questions or comments to through amazon email.

    Our normal business hours are M-F from 9am-4pm CST.  If you are calling outside of our  normal hours or we are assisting other callers, you can leave a message and we will return your call.  You can also select order department if you are unable to leave a message.  We do offer email support after normal business hours.  Please email us any questions or comments.

     Thank you for viewing our products through Amazon.  We truly appreciate your business.

     

     

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    Abernook, LLC Shipping Rates


    Listed below are shipping details for Abernook, LLC, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Two-Day
    One-Day
    Continental US StreetETA3 - 5 business days1 - 3 business days2 business days24 hours
     per Item$0.00$0.00$0.00$0.00
     per Weight (lbs)$0.50$0.99$0.00$0.00
     per Shipment$6.75$15.00$19.00$30.00
    Continental US PO BoxETA3 - 5 business days---------
     per Item$0.00---------
     per Weight (lbs)$0.00---------
     per Shipment$6.50---------
    Alaska and Hawaii StreetETA3 - 7 business days---------
     per Item$0.00---------
     per Weight (lbs)$0.50---------
     per Shipment$15.00---------
    Alaska and Hawaii PO BoxETA3 - 7 business days---------
     per Item$0.00---------
     per Weight (lbs)$0.00---------
     per Shipment$6.00---------
    US Protectorates StreetETA4 - 8 business days---------
     per Item$0.00---------
     per Weight (lbs)$0.50---------
     per Shipment$10.00---------
    APO/FPO StreetETA18 - 32 business days---------
     per Item$0.00---------
     per Weight (lbs)$0.00---------
     per Shipment$15.00---------
    APO/FPO PO BoxETA18 - 32 business days---------
     per Item$0.00---------
     per Weight (lbs)$0.00---------
     per Shipment$8.00---------
    CanadaETA5 - 10 business days---------
     per Item$0.00---------
     per Weight (lbs)$0.00---------
     per Shipment$15.00---------
    EuropeETA10 - 20 business days---------
     per Item$18.00---------
     per Weight (lbs)$0.00---------
     per Shipment$0.00---------


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Abernook, LLC Shipping Policies

    Packages shipped using our Standard Delivery (Ground Shipping) will most likely be received within 7-10 business days (normally within 4-6 days). 

    Weekend orders are processed on the following Monday (or the next business day when Monday is a holiday).   Standard shipping may take longer during the Holiday season or other busy times of the year.  

    Please be sure to contact us at 800-683-0027 for immediate needs and/or to check availability.  We are happy to try to accomodate your needs. 

    Packages shipped using our Expedited Delivery will arrive within 1-3 business days based upon your location.  Please be aware of processing time as shown online through Amazon.  Business days are Monday through Friday.  If you need specific delivery dates and/or want to be sure a package arrives by a particular date, please feel free to contact us at 800-683-0027 or email us at customerservice@abernook.com.  If ordering on a Thursday or Friday and need an item for the weekend, please be sure to contact us via phone to place your order so that we may process your order accordingly.

    Orders placed after 12:00pm CST are shipped the next business day.  Orders for food orders such as gift baskets, cookie bouquets and lollipop bouquets placed before 10:30 CST are processed same day.  Orders received after 10:30 CST for these items are processed the next business day.

    Delays in orders being sent Next or Second day due to weather delays/problems are  not refundable - these are delays relating to acts of nature. 

    Orders are shipped via UPS, USPS (Priority Service), and Fed Ex.

    1-800-683-0027 or  customerservice@abernook.com

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    Abernook, LLC Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from Abernook, LLC through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Abernook, LLC may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Abernook, LLC through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Abernook, LLC with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Abernook, LLC's Privacy Policy.

    Abernook, LLC's Privacy Policy

    At Abernook, we take issues of privacy seriously.  We want your experience shopping with us to be enjoyable and hassle free.

    Your information will not be sold or provided to any other party. 

    If you wish to be added to our email list, please be sure to contact us through amazon email and request to be added to our newsletter list where you will receive information regarding promotions, new products and services.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact Abernook, LLC to get information about any additional policies that may apply:

    Contact this seller Phone: 800-683-0027

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Gift messages can be included on certain items.  Your gift message is included on the Amazon Packing Slip.  If your order is a gift shipping directly to your gift recipient, please include a gift message so that your recipient knows who the gift is from. 

    The Gift note section of the checkout is also used to include personalized/engraved information on particular items.  Please include this information in the gift note section or email us through amazon email.  If an item is able to be personalized or engraved, this information is included in the description or bullet points of the item.

    Gift Wrapping