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Frequently Asked QuestionsWhat is your return policy?
We have an exclusive 14 day return and exchange policy on most items in our catalog. Please read our Returns Policy that clearly states what merchandise is returnable, and the responsibility of the customer to return merchandise.
How long does it take for a return to process?
After we receive your package, we normally process your exchange or refund within 3-5 business days.
If I am experiencing defects with my unit and it is past the 14 day policy, what do I do?
We advise customers to call the manufacturer directly since most products are under warranty for one year. Cannot find the number for your manufacturer? Email us at email@example.com and we are more than happy to direct you.
My item arrived damaged, who do I contact?
Please contact ButterflyPhoto directly via email, firstname.lastname@example.org. We will arrange a claim upon your order, and create a new order to replace the damaged one.
I received the wrong product.
We will arrange for an exchange to be made. You may reach a customer support representatives by emailing email@example.com and they will reply within 24-48 business hours.
Where can I leave feedback?
Go to Amazon.com/feedback. You must log-in to your account. After you sign in, locate your ButterflyPhoto transaction in order history. Find the order, and "Leave Seller Feedback"
ButterflyPhoto - Details
For questions regarding products, order delivery, or returns, please contact ButterflyPhoto Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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Butterflyphoto provides an easy-to-use, one-stop shop for your home and business needs -- from computers, to electronics - enabling you to find hardware solutions quickly and efficiently.
Our goal is to empower you, the customer, with an online shopping experience that's built on an unparalleled knowledge base, customer service and technical support.
Our objective is to be your one shopping solution on the internet, be it for personal or business purposes. we make customer satisfaction our number-one priority, so that you can do your shopping worry free. And that does not stop when the sale is over, our staff members are always here ready to help in any way they can.
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ButterflyPhoto Shipping Rates
Our site automatically computes shipping charges whenever you place an item in your shopping basket, and upon checkout will prompt you to choose the method of FedEx delivery you wish.
For those of you unfamiliar...
Threshold mean "at your doorstep." This delivery option may vary in price due to the sizes of each television. Threshold delivery includes: One professional driver, precise scheduling, delivery of product to closest location of receiptants "doorstep", and all deliveries will allow for protection from the elements and assists in theft prevention of the product.
If you haven't been to the gym lately to muscle a 42" plasma television into the home, we offer a service that has a delivery option that does more than just bring your unit into your home. White Glove means sit back and relax while someone else does the dirty work. "White glove" delivery brings the unit into your home, unpacks the unit from the shipping materials, and disposes of the box. There is an additional fee for this service, but just think of all those physical therapy sessions you'll be able to by pass.
1-800-339-9960 ext 2
Listed below are shipping details for ButterflyPhoto, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping Rates for all products (excluding Books, Music, Video and DVD) All Regions Continental US Continental US Street · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to $300.00 $0.00 $300.01 to $500.00 $0.00 $500.01 to $700.00 $0.00 $700.01 to $1,000.00 $0.00 $1,000.01 to $1,500.00 $0.00 $1,500.01 to $2,000.00 $0.00 $2,000.01 to $2,500.00 $0.00 $2,500.01 to $3,000.00 $0.00 $3,000.01 to Up $0.00 Continental US PO Box · Standard · (3 - 5 business days) Per Shipment Bands Shipment Rate $0.00 to Up $0.00 Continental US Street · Expedited · (1 - 3 business days) Per Shipment Bands Shipment Rate $0.00 to $300.00 $9.95 $300.01 to $500.00 $12.95 $500.01 to $700.00 $19.95 $700.01 to $1,000.00 $19.95 $1,000.01 to $1,500.00 $24.95 $1,500.01 to $2,000.00 $29.95 $2,000.01 to $2,500.00 $39.95 $2,500.01 to $3,000.00 $49.95 $3,000.01 to Up $0.00
* Shipping Rates for Books, Music, Video and DVDDomestic Standard
4 - 14 business daysFaster Domestic Standard
3 - 5 business days**Domestic Expedited
2 - 6 business daysFaster Domestic Expedited
1 - 3 business days**Two Day
2 business daysOne Day
24 hoursInternational Standard
21 - 42 business daysInternational Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50 Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50 CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50 DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key Continental US Continental US states not including Alaska and Hawaii Alaska and Hawaii Alaska and Hawaii US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) APO/FPO Army Post Office and Fleet Post Office Canada Canada Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam Outside US, Eur., CA, Asia Brazil, Mexico, South Africa Top of Page
All orders are processed upon receipt, and most orders are shipped within 24-48 hours. All packages require signature because we want to protect you against nosey neighbors. Actual shipping time is contingent upon availability of merchandise and credit verification by Amazon.com Credit and Fraud Protection Department.† All orders are shipped via FedEx,UPS, or USPS†unless it is a larger item that requires Trucking Freight delivery. Tracking information will be emailed to you as soon as your product ships.† We do not ship to P.O. Boxes or hotels. Sorry, but no orders will processed or shipped on Saturdays or Sundays.
Please carefully examine the box of your television before signing for the package. If there is any damage to the shipping box, please refuse delivery. If the condition of the shipping box is satisfactory, an adult's signature is needed to complete delivery. After delivery, please read all documents, and questions regarding warranty coverage,† please contact manufacturer.
Sometimes things happen which may cause a delay; however we make an effort to contact you by phone or e-mail. Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it. For example, by choosing NEXT DAY AIR means your order will be delivered within 3 to 5 business days after processing time has elapsed. (We try to beat these times.) If your carrier is FedEx, they will make 3 attempts at delivery address before returning package to sender. Note: Shipping and Handling charges are non refundable.
Televisions 42" and over are shipped by Trucking Freight. An additional three business days must be added to the expected delivery time for such packages. Standard shipping methods for large items means "doorstep" delivery of your package. If you choose to have other special delivery options for your service, you must call customer service to arrange. Note that additional charges will be incurred, also fees for resident type ie, apartment buildings, steps, and other elevated areas.
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Sales tax is not separately calculated and collected in connection with items ordered from ButterflyPhoto through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from ButterflyPhoto may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from ButterflyPhoto through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.
At ButterflyPhoto.com we care about protecting your personal information. We have employed the latest 128-bit encryption technology in all areas of the site which require you to provide personal or sensitive information. These include ordering, e-mail and all contest forms. This is done to protect you from unauthorized use of the information you are sending to our server.
To make sure you have the latest security features on your browser download and install the latest version of your favorite browser, Microsoft Internet Explorer or Netscape Communicator.
ButterflyPhoto guarantees that any personal information will not be shared or sold to anyone without prior consent from consumer.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures."
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Returns and Refunds
ButterflyPhoto.com offers an exclusive 14-day exchange/refund policy on most items. All returns require prior authorization. Contact us to obtain an RMA number (Return Merchandise Authorization) by e-mailing Customer Service . Email response time for this request will be†within†24-48 hours.† Any merchandise returned to us unauthorized will not be accepted.
Return of Defective Items:††† (**Excludes televisions)
Defective items must be returned within 14 days of purchase for exchange/refund. We will inspect the unit, and if defective, issue a refund minus the shipping charges that we incur. In cases of an exchange, we will ship the replacement via Second Day Air. Merchandise found non-defective will be subjected to a 15% restocking fee and loss of shipping charges that we incurred.† If there are any missing items, we will charge additional fees to replace the missing hardware.
*If you experience defects with your unit, and past the 14 day policy, please contact the manufacturer.
Return of Unwanted Items:
You may return any* new, unopened factory-sealed merchandise within 14 days. A refund will be issued minus shipping charges that we incurred to ship the original package. Also you will incur shipping costs to return the merchandise; we suggest ground and insured. If the condition of goods and packaging material are not 100% complete and in mint condition we reserve the right to charge a 15% restocking fee.
*The following products are not acceptable for credit, refund, or exchange:
* Televisions and monitors larger than†19 inches
†††† **If item is defective, please contact manufacturer.
*Items with their UPC labels or Bar Codes removed
*Physical damaged items after being signed for good condition
*Batteries, memory cards, or other consumable products that have been removed from their sealed packaging
* Any opened headphones and earphones/earbuds†are not returnable
*Any computer hardware or software, DVDs or such
Note: Customers will receive less than full credit on merchandise returned as refused or undeliverable (excludes freight damaged goods) due to the return shipping charges incurred by ButterflyPhoto.
Any other questions or concerns, please call 1.800.339.9960 x2.
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.